FAQs - Best Buy TV deliveries

Question 1

Can Lugg safely deliver my Best Buy TV?

Accepted Answer

Yes. Lugg's professional crews safely transport your Best Buy TV by clearing a path at pickup and drop-off, keeping the display upright, and avoiding pressure on the screen. For 65″ + or thin OLED models, we recommend a 2-Lugger crew to navigate stairs and elevators safely.

Question 2

Will Lugg unbox or connect my Best Buy TV?

Accepted Answer

Standard service covers pickup and placement only. If you'd like brief help with unboxing or lifting onto a stand, that may be possible within your booked labor time. We do not provide wiring, mounting, calibration, or cable management. For full setup, consider hiring a specialized installer.

Question 3

Can Lugg connect or disconnect TV's or AV equipment?

Accepted Answer

No, Luggers cannot connect or disconnect TV's or AV equipment. Please **disconnect all devices** (power, HDMI, antenna, Ethernet) and remove wall mounts before we arrive. For complex AV setups, consider scheduling an AV technician, then book your Lugg for delivery and placement.

Question 4

What supplies and protective equipment will my Luggers bring for my Best Buy TV delivery?

Accepted Answer

Every Lugg Best Buy TV delivery includes professional moving equipment — straps, dollies, moving blankets, and stretch wrap to protect your TV and your space, plus a basic toolkit. Pickup trucks also come equipped with a tarp for light weather protection.

If your Best Buy TV is unboxed, we reccomend purchasing a TV box for the best protection. If you don't have one, your Luggers will carefully pad, wrap, and secure the screen and edges upright to reduce panel stress.

Question 5

Can Lugg mount or dismount TVs?

Accepted Answer

Lugg does not provide wall-mounting or dismounting services. Wall-mounted TVs should be fully disconnected before pickup. If you need mounting assistance, book a local professional and let Lugg handle the transport.

Question 6

Can Lugg pick up my TV from a retailer or marketplace seller?

Accepted Answer

Yes, absoultely! Upload a **photo of your receipt or order confirmation** so we can collect the correct model and accessories. If the retailer requires the Luggers' names, you can share those once your crew has been dispatched to the pickup location.

For marketplace pickups, confirm the seller's exact address, pickup window, and access/parking details. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location.

Once your crew is en route, you can also message them directly in the [Lugg app](https://short.lu.gg/lugg-app) to relay any last-minute details.

Question 7

Can Lugg handle a returns or exchanges for my Best Buy TV?

Accepted Answer

Yes, Lugg can handle returns or exchanges. Retailer policies apply, so please **confirm eligibility** and have the required documents ready.

If you would like to return a previously delivered Best Buy TV, you will need add an **additional stop** to an active/scheduled Lugg, or book a second trip.

Question 8

Can Lugg pick up my new Best Buy TV and haul away, recycle, or donate the old one on the same trip?

Accepted Answer

Yes, Lugg can pick up your new Best Buy TV and then haul away the old one to a recycling facility or donate it to a local charity — including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) . Just add an extra stop when booking your delivery.

**Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your Best Buy TV, along with their hours and any potential fees.

Question 9

Can Lugg deliver wall mounts or accessories with my Best Buy TV?

Accepted Answer

Yes, we can pick up accessories from the same origin and deliver them with your Best Buy TV. **Boxed** mounts and sealed accessories (cables, soundbars, streaming devices) are fine within weight limits. Please bag or box **all loose hardware** (screws, brackets) so nothing is lost in transit.

To ensure that all items are delivered successfully, please add additional accessories to your Lugg description or upload them as part of your purchase receipt.

Question 10

Will Lugg bring my Best Buy TV inside and place it where I want?

Accepted Answer

Yes, every Lugg booking includes room-of-choice placement for your Best Buy TV delivery. Just let your Luggers know where you'd like your item(s) placed. Please note that we do not provide mounting or installation services.

Question 11

What happens if my Best Buy TV gets damaged during the delivery?

Accepted Answer

We always recommend inspecting your Best Buy TV upon arrival. In the rare event that damage occurs to your item(s) or your property, our Support Team will promptly review the issue, coordinate any necessary repairs or replacements, and work with you to make things right.

To file a damage claim, please contact [Support](mailto:support@lugg.com). We'll guide you through the next steps and may ask you to hold the item while we review and resolve the issue as quickly as possible.

For more details, see our Help Center article: [**What if my items or location get damaged?**](https://lugg.com/help/3680794/6665175)

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170
Box	2 Luggers	$152	$5.00	$3.00	$222

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