REI delivery, same-day

Bringing home a new bike, or taking an e-bike or a family cargo bike back in for a repair? Lugg is an on-demand moving and delivery platform where you book local movers to pick up your bike from REI, or take it back to the shop for service, padded and strapped down for the drive. Enter your store and home address to see your upfront estimate.

REI Logo delivery
REI Logo delivery partner
Lugg mover unloading a bicycle from a pickup truck for a REI delivery.
Bike Mart Logo
Conte's Bike Shop Logo
Erik's Bike Shop Logo
Jax Bicycle Logo
Landry's Bicycles Logo
Mike's Bikes Logo
Rad Power Bikes Logo
Specialized Logo
Trek Bicycle Logo
Bike Mart Logo
Conte's Bike Shop Logo
Erik's Bike Shop Logo
Jax Bicycle Logo
Landry's Bicycles Logo
Mike's Bikes Logo
Rad Power Bikes Logo
Specialized Logo
Trek Bicycle Logo
Bike Mart Logo
Conte's Bike Shop Logo
Erik's Bike Shop Logo
Jax Bicycle Logo
Landry's Bicycles Logo
Mike's Bikes Logo
Rad Power Bikes Logo
Specialized Logo
Trek Bicycle Logo

REI bikes delivered same-day

REI deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

Select day

Track your REI delivery in real time

Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.

En-route to stop 4
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Truck & muscle with every REI delivery

Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Lite

Lugg Pickup

Lugg Pickup

Lugg Van

Lugg Van

Lugg XL

Lugg XL

Lugg Box

Lugg Box

Lugg Box+

Lugg Box+

Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.

Damage Protection Guarantee

Top-rated movers nationwide

Our 5-star movers are background checked and ready to help.

CCustomer

Fast ⚡️

CCustomer

Reliable 💪

CCustomer

Friendly 😁

CCustomer

Efficient ⏱

BBob
JJack

Victor & Eugene

CCustomer

Helpful 🤝

HEGJ

Customers love Lugg
for on-demand deliveries

With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand REI deliveries.

Danvers, MA

Absolutely AMAZING service! Highly recommend! I cannot say enough great things about these two movers! They truly saved the day for me when I was in a serious last-minute bind! I needed help unloading a freight shipment into a storage unit on extremely short notice, and I was blown away by how quickly they arrived and how efficiently they worked. They had the entire shipment unloaded and safely moved into storage in approximately 30 minutes! What impressed me even more was their professionalism and communication. I was coordinating everything remotely and couldn’t be there in person, but they made the entire process incredibly easy and stress-free. The transporter onsite also had nothing but positive things to say about their work! They sent photos to confirm everything was completed and even went above and beyond by checking in with the storage facility’s front office and returning the lock and keys as requested. They were fast, reliable, efficient, professional, and incredibly accommodating. They took what could have been a logistical nightmare and turned it into one of the smoothest experiences I could have asked for! I would 100% book them again without hesitation and recommend them to absolutely anyone looking for dependable moving help. These two were fantastic, and I am beyond grateful for their help! THANK YOU BOTH SO MUCH!! - Paloma

two_luggers illustration
Total Price$177
San Ramon, CA

Andrei & Lucas were a great team that moved my couch from one spot across town to another! Highly recommend them for their efficiency and good vibes! - Maazi

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Total Price$311
Atlanta, GA

Lugg added an extra stop and wasted more time in my dime. I would like to talk to a human agent about this to be reimbursed - Rich

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Total Price$151
San Francisco, CA

Fantastic job! Greiton & Jerald showed a genuine interest in making sure the job was done right: They asked the right questions, followed my instructions, and ensured that my items were transported safely and securely. I needed this job to go smoothly; and they really came through. I can't thank you enough!! Thanks again!! - Melanie

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Total Price$56
Seattle, WA

They work together well as a team they showed up on time. And everything well. They loaded my pallet at the freight warehouse stacked everything for me and then ratchet strapped everything down and then wrapped it in plastic wrap I highly recommend them - Todd

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Total Price$265
Houston, TX

Leonel and Marc were outstanding. They arrived right on time, communicated well, and were professional and polite throughout the whole move. They loaded up a heavy 56" toolbox from Harbor Freight without any issues, then handled moving furniture between houses efficiently and carefully. Quick, proper work from start to finish. Highly recommend them both! - Brad

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Total Price$138
Oakland, CA

The app doesn’t update the drivers with what time I requested and both times they can early which makes planning difficult and costs me additional labor. Please fix this and reimburse me for that time! It’s very stressful. The movers were great no notes - Leonard

van illustration
Total Price$248
Antelope, CA

Steven and Steven put in work! I took no measurements before buying my fridge and washer. No problem! They unloaded them, cleared a path, uninstalled and reinstalled two doors, and got them in! - Justin

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Total Price$114
Seal Beach, CA

Vincent and Christian were terrific. They knew exactly how to disassemble my sofa get it through the door position it and reinstall the back and they made certain it was operating properly before they left. I can’t say enough good things about lug. I recommend them highly and you have a great team they were very personable and tidy thank you so much. I gave them a tip directly. - Donna

pickup illustration
Total Price$74
New York, NY

Melvin and Kuron were professional, efficient and friendly. We ran into issues with the COI approval from our building and then freight elevator issues, but they were so understanding and patient with us. We will use them again in our next move. - Matthew

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Total Price$228
Emeryville, CA

This move was NOT fun or easy - these guys were champions and went above and beyond to help us navigate the freight elevators and get us our furniture. 10/10 would book them again they were awesome!!! - Kate

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Total Price$191
Chicago, IL

Dapo and Zachariah did a fabulous job! They were very patient due to a long wait with the freight elevator, and placed the dining table exactly where I wanted it to go - Isha

pickup illustration
Total Price$177
Oakland, CA

We had a fantastic experience working with Greiton and Deshawn from Luggers. From start to finish, communication was clear, professional, and timely, and the entire process was smooth and well-organized. Greiton and Deshawn were knowledgeable, efficient, and clearly take pride in their work. They showed up on time, worked carefully and cleanly, and paid close attention to detail to make sure everything was done right. They went above and beyond to ensure we were completely satisfied. It’s refreshing to work with a team that is both highly skilled and genuinely easy to work with. I would absolutely recommend Luggers, especially Greiton and Deshawn, to anyone looking for reliable, high-quality service. I wouldn’t hesitate to hire them again. - Bianca

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Total Price$20
Los Angeles, CA

Amazing team!!! Areived promptly, quickly overcame all challenges that arose, and had an amazing attitude. Money was very well spent! - Natalie

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Total Price$227
Temecula, CA

The fact I had to help with the moving of furniture, I don’t believe is fair when I paid for that service, but I’m not going to deny someone help. However, I would like a bit of a reimbursement for my efforts since I didn’t receive full service. - Alvie

lite illustration
Total Price$68
Berkeley, CA

Greiton and Lesley were the best. The job was to haul a very heavy cabinet up steep stairs and, though I said neither was the hulk, I was wrong. They did the job in short order. And a stray cat that’s very hungry dashed in while none of us was looking. Lesley grabbed her as she tried to open the cupboard on the counter and got her back into the wild. - Ann

pickup illustration
Total Price$84
Milwaukie, OR

They did a great job by showing up early to the pick up site. They ended up removing and reinstalling our basement door to make the washer and dryer fit. They went above and beyond and were very patient and kind! - Alyssa

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Total Price$148
Lynnwood, WA

They were amazing. Unlike others they followed our instruction and were already at our freight elevator. Compared to others we have to first tell them how to find the loading dock even after all the instructions. They were fast and friendly. - Unaiza

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Total Price$126
Walnut Creek, CA

Diego and Andreia are wonderfully helpful. They moved a big pickup full of plants in large pots that I could’ve never moved by myself. They created efficiencies to move everything more quickly. They took great care of the plants. They dealt with spiderwebs, dirt, leaves, and pollen on these outdoor plants. They are both strong and willing to get the job done quickly. They also helped me move boxes at my destination. I highly recommend this team! - Lori

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Total Price$256
Hamilton Township, NJ

wherein and curtis were the best! they drove all the way from philly just to help us move two heavy things we couldn’t do on our own. really appreciate them !!!! - lisandra

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Total Price$101
San Francisco, CA

They started working right away and did the job quickly and efficiently. They were very friendly and very careful with the furniture and walls. Highly recommend them! Thanks Greiton and Kevin - Jean

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Total Price$95
Irvine, CA

They went above and beyond to get my sofa couch into my office. They even helped take down my sliding door and reinstall it! 10 out of 10!! Thank you gentlemen - Maryyanna

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Total Price$167
Los Angeles, CA

This is my third time using Lugg and it continues to exceed expectations. We had an incredible experience with Rahul and Nicolas. They helped us move a heavy couch from an office building to our home, and went above and beyond by arriving early to figure out logistics with the freight elevator and parking. They were thorough and efficient. I would highly recommend and use them again. - Salina

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Total Price$239
Red Hook, NY

Martino and Jaequan came to deliver a bed and when they arrived I was struggling to take apart the bed I had to remove. They helped to take apart the old bed and they put together the new one- which would have taken me a long time and reinforcements to figure out. I was having a hard morning and was so grateful for their help. They were also prompt and communicative. I would definitely recommend them. - Maura

pickup illustration
Total Price$144

Lugg pricing

Lite

1 Lugger
Lite truck
Base fare$50
Per-mile rate$1.81
Per-stop fee$18
Average cost$77

Pickup

2 Luggers
Pickup truck
Base fare$83
Per-mile rate$1.92
Per-stop fee$22
Average cost$114

Van

2 Luggers
Van truck
Base fare$110
Per-mile rate$2.20
Per-stop fee$26
Average cost$147

XL

2 Luggers
XL truck
Base fare$160
Per-mile rate$2.47
Per-stop fee$28
Average cost$200

Box

2 Luggers
Box truck
Base fare$207
Per-mile rate$3.21
Per-stop fee$32
Average cost$255

Box+

2 Luggers
Box+ truck
Base fare$265
Per-mile rate$3.50
Per-stop fee$37
Average cost$320
* Estimate for 5 miles of driving and 15 minutes of labor. Rates vary by city. Every booking includes a small variable booking fee for Lugg's operational and safety costs. Routes over 30 miles add $2/mile for miles 31 to 50, then $2.50/mile above 50. You'll see an upfront price before you book.

Real customer prices

See what Lugg customers paid for similar REI deliveries.

Melissa

Melissa

Moved a tricycle from Landry's in Norwood to Dedham, MA

Lite1 LuggerLITE illustration
  • Final price
  • Room of choice
Base fare$49.50
Mileage(9.3 mi @ $0.00/mi)$0.00
Stop fee$18.00
Booking feeA variable booking fee is added to every Lugg to support regulatory, safety, and operational expenses.$0.00
Total price$67.50
Timothy

Timothy

Moved an e-bike from The New Wheel in San Francisco, CA

Pickup2 LuggersPICKUP illustration
  • Final price
  • Room of choice
Base fare$82.50
Mileage(2.5 mi @ $1.87/mi)$4.68
Booking feeA variable booking fee is added to every Lugg to support regulatory, safety, and operational expenses.$5.57
Total price$92.75
Samantha

Samantha

Moved 2 bikes from Landry's in Braintree to Fall River, MA

Pickup2 LuggersPICKUP illustration
  • Final price
  • Room of choice
Base fare$82.50
Mileage(42.1 mi @ $1.71/mi)$72.13
Booking feeA variable booking fee is added to every Lugg to support regulatory, safety, and operational expenses.$9.87
Total price$164.50

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

  1. Jennifer: Hey Lugg! When will you arrive to my pickup location?

  2. Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.

  3. Jennifer: Great. Thanks so much for the fast response!

  1. Lugg: You’re welcome! Let us know if you need any more help with your Lugg.

Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

VVictor

Victor

Mover

Lugger rating

4.9

Qualifications

3/3


Background check

No criminal background, valid drivers license & more


Strong & Physically Able

Lift up to 125 lbs, moving knowledge, customer experience


Truck

2001 or newer, insured, great shape, clean cargo

EEugene

Eugene

Driver

Lugger rating

4.9

Qualifications

3/3


Background check

No criminal background, valid drivers license & more


Strong & Physically Able

Lift up to 125 lbs, moving knowledge, customer experience


Truck

2001 or newer, insured, great shape, clean cargo

Bikes we deliver

Bicycles

Bicycles

Bikes and cycling gear

Bikes

Bikes

Road bikes, mountain bikes, and other bike accessories

Exercise bikes

Exercise bikes

Stationary bikes, Pelotons, and spin bikes

Cargo bikes

Cargo bikes

Family, transport and delivery bikes

Helmets

Helmets

Sports helmets and protective gear

Bike accessories

Bike accessories

Bicycle pumps, locks, racks, and other bike accessories

And many more!

We help you deliver

Your boxes

1 Lugger

Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Lite • 1 Lugger

Your things

2 Luggers

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Pickup

Your room

2 Luggers

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg Van

Your space

2 Luggers

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg XL

Your place

2 Luggers

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box

Your home

2 Luggers

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Lugg Box+

Get an estimate

Enter your addresses to see your prices and schedule your move

FAQs - REI deliveries

It's simple! Here's the process:

  1. Buy your REI bike: Complete your purchase at the store or the REI website and select "in-store pickup."
  2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book.
  3. Book your Lugg: Schedule a Lugg for pickup within the hour. Enter the store's address as your pickup location and your home as the drop-off.
  4. We handle the rest: Your Luggers will load, transport, and place your REI bike in the room of your choice.

That's what we specialize in! You can book a Lugg right from the REI store or parking lot. Your movers can often arrive for pickup within the hour, getting your new REI bike home faster than traditional delivery.

If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.

Yes, Lugg can pick up your new bike and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.

Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your bike, along with their hours and any potential fees.

Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

No, Lugg crews cannot complete payment at the store. Please ensure your REI purchase is fully paid for and ready for pickup before booking.

Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.

The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the REI store, your Luggers can handle the pickup for you. Some REI locations may require additional verification, and we will contact you if that's the case.

Yes, upload your digital receipt or provide your REI order confirmation number when booking so your movers can easily locate your REI bike at the store.

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.

For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with REI that your order is ready for pickup before booking.

You are responsible for measuring your doorways, hallways, and stairwells to ensure your bike will fit before booking. Your bike cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the REI store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Please inspect your bike upon delivery. If you find damage upon receiving your bike, or discover defects from the store, note it immediately with your crew and contact the REI store for assistance.

If damage to your bike occurred during transport, please contact us to file a damage claim. We will ask you to hold your bike as we work to resolve the issue as quickly as possible.

Every Lugg REI delivery includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.

Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient REI delivery from start to finish.

Get REI delivery in these metro areas

Moving help in thousands of cities across the United States. Big or small, get the most affordable rates for movers in your city.

PhoenixSanta RosaSacramentoSan FranciscoSan JoseSanta CruzOrange CountyLos AngelesSan DiegoFort CollinsBoulderDenverHartfordNew HavenWilmingtonWashington D.C.West Palm BeachFort LauderdaleMiamiAtlantaChicagoBaltimoreAnnapolisBostonWorcesterLas VegasNashuaNewarkJersey CityTrentonNew York CityPortlandPhiladelphiaProvidenceFort WorthDallasAustinHoustonSan AntonioSalt Lake CityAlexandriaSeattleTacomaOlympiaVancouver

A truck and movers for any occasion