Housing Works donation pickup in Upper West Side, NY

The pickup was great. However, when they got to the drop off location, which was the west side housing works location, they were told that bed frames were not accepted. I had specifically filled out that I sending 2 twin bed frames and 4 counter stools, and dishes. As I found your company on the Housing works website, and entered exactly what I was donating, this makes no sense. Then there was a question as to whether I had paid you as a company- Lugg, which I also didn’t understand as I had given a credit card and a payment. It seems you have no association with housing works, and these two people don’t seem to actually work for you. Independent contractors perhaps? They were lovely, but the process was a failure.

They sent a photo showing the furniture dropped off at donation center. The best time experience I have had using Lugg!

John was great and helped us move some donation items! In the end, some items were not accepted and John helped get them back to us with grace!

I accidentally sent these guys to the wrong donation drop-off location and they took the time to contact me and drive over to the right spot. I really appreciated the extra help!!

Carlos and Kevin were incredible. Very friendly and efficient, and helped make my donation to Habitat for Humanity a seamless experience.

The best! So helpful and thankful for their help on getting some (a LOT) of boxes to a donation center. Thank you so much!

He picked up items for donation very efficiently, and arrive at drop off before it opened. He stuck around to see if there was a way to drop it off and someone was able to let him in. Lansana really made my day with his persistence and helped take a huge weight off my shoulders!

They came quickly and loaded all of our donations into the back of their Sprinter van. Goodwill kind of screwed us because they said they take furniture on their website. But thankfully, our Luggers found a new family for our chairs outside of the Goodwill. Life is funny but I'm happy they went to a new home!

Alonso and Denmark right on time. Alonso was exceptional - friendly, professional. Both worked efficiently and were out of my home quickly and made a prompt delivery to the nonprofit where I donated the furniture.

Octavio and Kevroy were very efficient and careful moving my dresser. They were very professional and friendly with both the pick up and drop off. Would highly reccomend!

I didn’t realize the HomeGoods store opened at 9:30 and I chose the 9 to 10 time slot for pick up. But they were kind, and communicated with me, and still came at the time slot that I picked. What a wonderful service and really terrific gentlemen.

They did receive a tip. They were amazing. There were issues at the pick up not of their or the store’s fault but they handled and let me know at each step. Thank you for having them do the job.

The pickup was great. However, when they got to the drop off location, which was the west side housing works location, they were told that bed frames were not accepted. I had specifically filled out that I sending 2 twin bed frames and 4 counter stools, and dishes. As I found your company on the Housing works website, and entered exactly what I was donating, this makes no sense. Then there was a question as to whether I had paid you as a company- Lugg, which I also didn’t understand as I had given a credit card and a payment. It seems you have no association with housing works, and these two people don’t seem to actually work for you. Independent contractors perhaps? They were lovely, but the process was a failure.

They sent a photo showing the furniture dropped off at donation center. The best time experience I have had using Lugg!

John was great and helped us move some donation items! In the end, some items were not accepted and John helped get them back to us with grace!

I accidentally sent these guys to the wrong donation drop-off location and they took the time to contact me and drive over to the right spot. I really appreciated the extra help!!

Carlos and Kevin were incredible. Very friendly and efficient, and helped make my donation to Habitat for Humanity a seamless experience.

The best! So helpful and thankful for their help on getting some (a LOT) of boxes to a donation center. Thank you so much!

He picked up items for donation very efficiently, and arrive at drop off before it opened. He stuck around to see if there was a way to drop it off and someone was able to let him in. Lansana really made my day with his persistence and helped take a huge weight off my shoulders!

They came quickly and loaded all of our donations into the back of their Sprinter van. Goodwill kind of screwed us because they said they take furniture on their website. But thankfully, our Luggers found a new family for our chairs outside of the Goodwill. Life is funny but I'm happy they went to a new home!

Alonso and Denmark right on time. Alonso was exceptional - friendly, professional. Both worked efficiently and were out of my home quickly and made a prompt delivery to the nonprofit where I donated the furniture.

Octavio and Kevroy were very efficient and careful moving my dresser. They were very professional and friendly with both the pick up and drop off. Would highly reccomend!

I didn’t realize the HomeGoods store opened at 9:30 and I chose the 9 to 10 time slot for pick up. But they were kind, and communicated with me, and still came at the time slot that I picked. What a wonderful service and really terrific gentlemen.

They did receive a tip. They were amazing. There were issues at the pick up not of their or the store’s fault but they handled and let me know at each step. Thank you for having them do the job.