Need some reassurance? Read reviews from Lugg customers across New York City, NY.
Emmanuel and Noel were incredible - easy to coordinate with, good at problem solving, and upbeat and positive throughout the move. They hauled a heavy sofa bed up 3 flights of stairs with a smile in 90 degree heat. Would hire them again in a heartbeat! - Elizabeth
Joel and Tavis were excellent! They arrived on time, loaded my things safely, unloaded at the destination and went above and beyond helping me with some additional pieces that I needed to move. These guys were amazing and so kind.  - Elle
Dwayne and Anthony were truly awesome in every respect. They were so professional, so nice and moved all of our items from Costco Bayonne to NYC smoothly and efficiently. They were also very personable, trustworthy and strong! We felt our newly purchased items including a sofa and tv were in great hands. Thank you so much Dwayne, Anthony and Lugg! - Shari
Absolutely seamless frictionless experience. Booked time on app. Changed mind , moved time. No prob. I wasn’t even at the pick up place as Lugg had a photo of what they were supposed to fetch and they did. I like that the pick up contact changed at the last minute & I was able to change it in app immediately. Nice touch that every contact number has a choice to be included in pick up or drop off notification or both. A vast improvement from the days when I had to search Craigslist for a man with a van. Very reasonable price and most relaxing NYC move ever - Joan
Theodore & Joshua were both fast and professional. It was extremely hot out but that did not slow them down. They were very courteous and polite throughout the entire move. This was our first time using Lugg and it was a great experience. We will recommend this service to all our friends and would definitely use it again. - Dan
Marlon and Hotson arrived on time and swiftly and efficiently moved my pickup items to a new location. They were friendly and courteous. I tipped them in person for their excellent work. I would definitely recommend Lugg to friends and family. Thanks again for exemplary service. - Jacqueline
Theodore and Adrian did an amazing job. Moved all my furniture and even took the bed apart and put it back together. Would absolutely use them again. - Megan
Adem was great! He showed up right away to help Lugg our stuff up 4 flights of stairs! He was positive, friendly, fast, and efficient. - Tammy
Great guys, knowledgeable, showed up promptly and moved things quickly and carefully. Would book again. - Maxwell
I had a fantastic experience with our delivery! Our lugger was so friendly and genuinely cared about making sure everything arrived safely. They didn't just drop the items off; they actually helped us get everything situated right into our storage space, which was a huge help. Great communication and excellent service all around! - Daniella
Truly incredible feat of moving a STUPID HEAVY sofa up several narrow flights and dodging the glass light fixtures in the hallways. Would tip more if i wasn’t already out from moving - Chyelle
I moved several large boxes, some smaller heavy ones, a big toaster oven, and a bunch of suitcases and smaller items from the Upper East Side of NYC to the Upper West Side. The Luggers kept me informed about their arrival time; they were polite, helpful, efficient, and careful. Thank you, thank you, thank you! - Susan
Great communication, promptness, professionalism. We were moving one specific piece of furniture from Connecticut to NYC and they took great care of it, got it there in reasonable time despite a lot of traffic, and then were very considerate and helpful when actually moving the furniture in. - Anupam
Hector and Terelle moved efficiently and quickly while taking great care of the furniture using blankets and plastic. Huge shout out to them!!! - Cesar
Literally the best movers I could ever ask for. Efficient, punctual and so so nice. Thank you two!!! - Grace
Paul & Bettino were the best luggers we’ve had! They were fast, responsive, and very careful with the furniture. We’re very happy with the delivery experience. Would lugg with them again! - Solana
I was very impressed with Luggers Michael and Ben who picked up two large and heavy items at two different items (a recliner and huge double dresser from Facebook marketplace). They were super professional in dealing with two pickups and navigating annoying NYC traffic on a muggy day. I was able to monitor their progress quite conveniently on the tracker in the app. They were way quicker than I expected, so I definitely underestimated their arrival. I would recommend Lugg to anyone who needs a quick and reliable move. I also live in building that requires a COI and Lugg customer service was quick and providing one via email (I got a response in a few hours). That really made a difference to me when I needed a short notice pickup. - Laura
Kadeem and Shamar were wonderful!! Could not have asked for kinder or more supportive movers. Will absolutely be coming back to you guys for future moves. - Hannah
Justin and Ben were professional, quick, safe, and effective. They were prepared for everything, including extra wrapping and they were very communicative. 5-star experience - Malcolm
Carlos and Kevin were super friendly and efficient, definitely would recommend them and it was a great moving experience! - Hannah
This was one of the easiest and most seamless delivery experiences I've ever had. Loved it. And Serge was great. So nice!! (I didn't meet Kevroy.) Thank you so much! - Leah
Dmetry and Maksim were incredibly reliable and helpful! I had been struggling to get a heavy couch out of my home for months, and they got it done safely and efficiently in less than 30 minutes. I’m so grateful for their help and professionalism. I’ll definitely be using Lugg again in the future! - Tori
amazing workers. incredibly careful with the furniture and when it didn’t fit in the elevator, they brought it upstairs. super kind and helpful!!! 5 stars - amber
Such a great experience! They came in and did a great strategy to navigate my narrow stairwell! Super fast and smooth - Deanna
Adem was great. He was very helpful and provided excellent customer service. I provided Adem with a cash tip. I will definitely be using this excellent service again. I’m very satisfied. Keep up the great service - Santos
Genuinely the best experience, they were so patient and friendly and made a stressful experience much easier ! Very thankful for them - Ava
A wonderful experience with Elvis and Tavis moving items a lengthy distance into a dense part of NyC. Both were efficient poised and very poised in handling the transportation. - Vishesh
Both were amazing! Friendly and really helpful—saw I was having a hard time with a door and helped me figure out how to get it open. Great guys, would very highly recommend and hope to use again! - Grayson
The only drawback was that they arrived early because the app did not tell them when I had scheduled the Lugg, and they had to wait (unpaid) for the correct arrival time. - Blake
The two movers, Libardo and Octavio, were AWESOME! On time, efficient, professional and very helpful. Highly recommend them. The whole move was easy peasy. Thank you! - customer
Amazing experience with Garfield and Glenroy! They were super efficient, communicative, and flexible even with my last-minute pickup additions and route updates via Lugg app. They handled everything smoothly and were really kind professional throughout the whole process. What stood out was their attitude. Being new to NYC and coordinating secondhand marketplace finds all over the city can feel stressful and awkward sometimes but they made the whole experience feel easy and comfortable. Really appreciated the help today! - Linda
Just had a seamless delivery experience with Tavis, Solomon, Jean and Deiago who helped bring a super heavy / large armoire into a NYC apartment! Super efficient and great communication throughout the pickup journey. - Bowie
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