Annur was great - very patient picking up the piece at west elm despite confusion on stores part . We tipped him in person with cash … - Gianna

Lugg provides on-demand West Elm delivery in Massachusetts, including white glove service, direct from store or outlet. Get your new furniture and decor delivered to your room of choice.
Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
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Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

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Lugg XL

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Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery is safe with us.








Our professional 5-star movers, are background checked, and ready to help.
Fast ⚡️
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Friendly 😁
Efficient ⏱
Victor & Eugene
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With an average 4.9-star rating across 918,194+ verified customer reviews, Lugg is the trusted choice for on-demand West Elm deliveries in Massachusetts.
Annur was great - very patient picking up the piece at west elm despite confusion on stores part . We tipped him in person with cash … - Gianna

Completely wowed by the Lugg service . Had two large chairs ( 40x40 boxes ) to be picked from west elm . Shipping was $279 but Lugg did it for $55 !! And right on time , excellent service!! The Lugg employee has wheels too so don’t have to lift the box except for stairs . Overall , cannot wait to use the service again !! - SHWETA

Caleb and Chris are smart and super positive and I think the best movers I’ve ever hired. They brought a sofa up a tricky staircase on the first attempt after the original contracted (through west elm) delivery folks couldn’t do it in 3 attempts. - Regan

I recently ordered a new dresser from West Elm furniture, and I was blown away by the exceptional delivery service. The delivery team was prompt, professional, and incredibly helpful. They arrived on time and carefully brought the dresser into my home, making sure to protect my floors and walls. The team was quick and efficient and even took away all the packaging materials when they were finished. I was impressed by their attention to detail and willingness to go above and beyond to ensure the delivery was a success. The dresser itself is also fantastic, and I couldn't be happier with my purchase. I highly recommend Yacine & Rafael for anyone in need of high-quality and exceptional delivery service. - Shannon

Brittany and Jordan did an excellent job with communicating and transporting our couch from the West elm outlet to our house. Would definitely recommend them. - Wardah

I’m a first time Lugg user. Some friends and the sales team at West Elm in San Mateo recommended you. I’m blown away. The process was simple, affordable, and I love the tracking feature on the app! Julian and Jorge were pleasant and timely when communicating via text. So pleased! - Paul

The guys were very nice. We talked briefly about where the furniture would be placed. I'm glad they brought a cart so they would not have back strain. They whole move went smoothly. I was shocked at the price!!! I had thought it would be more, so I packed the books and have them in the house. In August, I'll have a few more items moved. I've already told a couple of co-workers about my great experience. I originally got the referral from West Elm & am happy with the services. - Kathleen

First time using your service. Salesperson at West Elm recommendation. Way better than asking a friend with a truck. Great service! - michael

Tim and Antonio were fantastic! They were very careful with my new pieces of furniture from West Elm’s Mill Valley to San Francisco. They went above and beyond with lugging two large pieces of furniture up a flight of stairs, unpack the large boxes and even helped put on the legs of my media console and dresser. They provided excellent customer service. This was my first time using Lugg and I would use this app service again because of the help I received from Tim and Antonio. They get 5 stars and a nice tip! - Maggie

Lee and Enrique were both fast and careful with two of my west elm pieces. One was a mid century dresser going upstairs (two flights of stairs) and the other was a Sydney sofa going downstairs! I appreciate the labor you guys. Completely well deserved 5 stars and many many more!!! - Bryan

Incredible guys! Helped us out delivering an in store purchase from West Elm! Very professional and very patient -- West Elm messed up out order, and they took care of it, no problem. 5 Stars! - Camille

Excellent Lugg experience! Driver was very patient and understanding with a unique and complicated delivery! Thank you! - Jenny

Annur was great - very patient picking up the piece at west elm despite confusion on stores part . We tipped him in person with cash … - Gianna

Completely wowed by the Lugg service . Had two large chairs ( 40x40 boxes ) to be picked from west elm . Shipping was $279 but Lugg did it for $55 !! And right on time , excellent service!! The Lugg employee has wheels too so don’t have to lift the box except for stairs . Overall , cannot wait to use the service again !! - SHWETA

Caleb and Chris are smart and super positive and I think the best movers I’ve ever hired. They brought a sofa up a tricky staircase on the first attempt after the original contracted (through west elm) delivery folks couldn’t do it in 3 attempts. - Regan

I recently ordered a new dresser from West Elm furniture, and I was blown away by the exceptional delivery service. The delivery team was prompt, professional, and incredibly helpful. They arrived on time and carefully brought the dresser into my home, making sure to protect my floors and walls. The team was quick and efficient and even took away all the packaging materials when they were finished. I was impressed by their attention to detail and willingness to go above and beyond to ensure the delivery was a success. The dresser itself is also fantastic, and I couldn't be happier with my purchase. I highly recommend Yacine & Rafael for anyone in need of high-quality and exceptional delivery service. - Shannon

Brittany and Jordan did an excellent job with communicating and transporting our couch from the West elm outlet to our house. Would definitely recommend them. - Wardah

I’m a first time Lugg user. Some friends and the sales team at West Elm in San Mateo recommended you. I’m blown away. The process was simple, affordable, and I love the tracking feature on the app! Julian and Jorge were pleasant and timely when communicating via text. So pleased! - Paul

The guys were very nice. We talked briefly about where the furniture would be placed. I'm glad they brought a cart so they would not have back strain. They whole move went smoothly. I was shocked at the price!!! I had thought it would be more, so I packed the books and have them in the house. In August, I'll have a few more items moved. I've already told a couple of co-workers about my great experience. I originally got the referral from West Elm & am happy with the services. - Kathleen

First time using your service. Salesperson at West Elm recommendation. Way better than asking a friend with a truck. Great service! - michael

Tim and Antonio were fantastic! They were very careful with my new pieces of furniture from West Elm’s Mill Valley to San Francisco. They went above and beyond with lugging two large pieces of furniture up a flight of stairs, unpack the large boxes and even helped put on the legs of my media console and dresser. They provided excellent customer service. This was my first time using Lugg and I would use this app service again because of the help I received from Tim and Antonio. They get 5 stars and a nice tip! - Maggie

Lee and Enrique were both fast and careful with two of my west elm pieces. One was a mid century dresser going upstairs (two flights of stairs) and the other was a Sydney sofa going downstairs! I appreciate the labor you guys. Completely well deserved 5 stars and many many more!!! - Bryan

Incredible guys! Helped us out delivering an in store purchase from West Elm! Very professional and very patient -- West Elm messed up out order, and they took care of it, no problem. 5 Stars! - Camille

Excellent Lugg experience! Driver was very patient and understanding with a unique and complicated delivery! Thank you! - Jenny

I had a great experience with Alex and Harlem and would book this delivery again if I had to. Awesome first time with LUGG. These guys were professional, fast, and kind to me. - Meghan

Great delivery experience. Very nice, professional, great communication along the way, and quickly handled all the delivery + unloading. A++ - Ryan

This team is efficient. They protected my furniture well and did a great job delivery 2 heavy tables with ease! - Tina

Calvin and Joshua were great. They kept me posted on their delivery status and when they would arrive. They took great care of my furniture. Thank you both for doing a great job! - Michelle

Great guys super responsive and reliable really appreciated their fast responses and quick and easy delivery ! - Yvette

Freddy and Jeremy were amazing! They were super communicative and speedy with the delivery of a small couch! I would use them again anytime I needed something moved! - Julie

Needed furniture picked up from a store that didn't deliver to my home. Delivery was quick to schedule, actual move was quick and professional. Truck location is shared with customer which makes coordinating a lot easier. I highly recommend Lugg. - Matt

Isaac and Jorge went the extra mile and made our super challenging delivery an amazing and awesome experience. They were proactive, patient communicative and respectful. They were incredible!! I will definitely use them again next time. - Johnny

I was coordinating this delivery from Alabama and these movers were so communicative and helpful. This was the first time we used Lugg and was pleasantly surprised by the ease of booking and the quality of the movers. - Erica

Michael & Emmanuel did a great job with my Facebook marketplace delivery. They kept me informed throughout the process. Also they did a great job packing the furniture to make sure it was well protected. Will definitely work with them again. - Amanda

Dwayne and Kevin were awesome- pickup was smooth and so was delivery despite the truck not making it up the driveway. Thanks! - Hanna

Apparently the lugg workers picked up the table and dropped it in front of the house instead of inside. They had the information about the table and dimensions before getting it, and they accepted the delivery task, but then they said they could not complete the work. I think they should have called in for help or something else but not left the table in front of the home (it belongs inside). - Ellen

I had a great experience with Alex and Harlem and would book this delivery again if I had to. Awesome first time with LUGG. These guys were professional, fast, and kind to me. - Meghan

Great delivery experience. Very nice, professional, great communication along the way, and quickly handled all the delivery + unloading. A++ - Ryan

This team is efficient. They protected my furniture well and did a great job delivery 2 heavy tables with ease! - Tina

Calvin and Joshua were great. They kept me posted on their delivery status and when they would arrive. They took great care of my furniture. Thank you both for doing a great job! - Michelle

Great guys super responsive and reliable really appreciated their fast responses and quick and easy delivery ! - Yvette

Freddy and Jeremy were amazing! They were super communicative and speedy with the delivery of a small couch! I would use them again anytime I needed something moved! - Julie

Needed furniture picked up from a store that didn't deliver to my home. Delivery was quick to schedule, actual move was quick and professional. Truck location is shared with customer which makes coordinating a lot easier. I highly recommend Lugg. - Matt

Isaac and Jorge went the extra mile and made our super challenging delivery an amazing and awesome experience. They were proactive, patient communicative and respectful. They were incredible!! I will definitely use them again next time. - Johnny

I was coordinating this delivery from Alabama and these movers were so communicative and helpful. This was the first time we used Lugg and was pleasantly surprised by the ease of booking and the quality of the movers. - Erica

Michael & Emmanuel did a great job with my Facebook marketplace delivery. They kept me informed throughout the process. Also they did a great job packing the furniture to make sure it was well protected. Will definitely work with them again. - Amanda

Dwayne and Kevin were awesome- pickup was smooth and so was delivery despite the truck not making it up the driveway. Thanks! - Hanna

Apparently the lugg workers picked up the table and dropped it in front of the house instead of inside. They had the information about the table and dimensions before getting it, and they accepted the delivery task, but then they said they could not complete the work. I think they should have called in for help or something else but not left the table in front of the home (it belongs inside). - Ellen







See what Lugg customers paid for similar West Elm deliveries.

Vince
Moved a queen mattress from IKEA in College Park, MD


Ben
Moved a desk and chair from West Elm in New York, NY


Kevin
Moved an armchair from Living Spaces in Phoenix to Avondale, AZ

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.


Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift over 100lbs, moving knowledge, customer experience
Truck
Newer than 2001, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift over 100lbs, moving knowledge, customer experience
Truck
Newer than 2001, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Enter your addresses to see your prices and schedule your move
Get your new West Elm furniture home the same-day in Massachusetts with Lugg! We ensure your furniture is delivered quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track your movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.
We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Our movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.
Ready to schedule your West Elm furniture delivery? Book now
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