What is the process for using Lugg to deliver my Macy's purchase?

It's simple! Here's the process: 1. Buy your Macy's furniture: Complete your purchase at the store or the Macy's website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup in as little as 30 minutes. Enter the store's address in Walnut Creek as the pickup location and your home as the destination. 4. We handle the rest: Our crew will go into the store, handle the pickup with the information you provided, load your Macy's furniture, and deliver to your room of choice.

Do I need to be at the Macy's store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Macy's store in Walnut Creek, our Luggers can handle the pickup for you. Some Macy's locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local Macy's store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the Macy's store or parking lot in Walnut Creek. Our crew can often arrive for pickup in as little as 30 minutes, getting your new Macy's furniture home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 30 days in advance.

Do I need to provide an order number or Macy's store receipt?

Yes. Upload your digital receipt or provide your Macy's order confirmation number when booking so our crew can easily locate your Macy's furniture at the Walnut Creek store.

Can Lugg pick up my Macy's store order if it hasn't been paid for yet?

No. Please ensure your Macy's purchase is fully paid for and ready for pickup before booking. Our crew cannot complete payment at the store.

Will Lugg wait if my Macy's order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Macy's in Walnut Creek that your order is ready for pickup before booking.

Can Lugg take away my old furniture when delivering my new purchase?

Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) near Walnut Creek. Just add an extra stop when booking your delivery. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.

What if I find damage to my furniture upon arrival?

Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Macy's store for assistance. If damage to your furniture occurred during transport, please contact [Support](mailto:support@lugg.com) to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my Macy's delivery?

Every Lugg Macy's delivery in Walnut Creek includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Macy's delivery from start to finish.

What happens if my new furniture doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Macy's store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my furniture from multiple stores in one trip?

Yes! Lugg now supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

Macy's furniture delivery in Walnut Creek, CA

Lugg provides same-day Macy's furniture delivery in Walnut Creek, CA, when you need it. Book professional movers to pick up your new furniture and deliver it to your home on your schedule.

Two delivery workers in Walnut Creek, CA moving a couch from a van into a customer’s home for Macy’s furniture delivery.

Top rated movers
in Walnut Creek, CA

4.9/5

468.6K Reviews

4.9/5

42K Ratings

4.6/5

1.2K Reviews

4.8/5

2.5K Reviews

On-demand Macy's Furniture Delivery

Track your Macy's delivery in real time

En-route to pick-up

Deliveries on your schedule

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Trucks for every size Macy's delivery

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+

Your items fully backed by our Damage Protection Guarantee

5‑star vetted and rated movers

245k+

Teamwork 🤝

1M+

Expert movers 💪

1.29M+

Friendly 😁

337k+

Efficient ⏱

Victor & Eugene

937k+

Went above and beyond 🚀

EHGJ

Millions of happy customers

Union City, CA

Both Eder and angel were amazing professionals and great human beings who cared about their job and took care of us as their customers in an amazingly delightful experience providing way… Me and my wife have not seen someone as good as the TEAM that came to help us get our furniture from Macys delivered to our home. I hope someone in your organization is able to RECOGNIZE these great professionals you have in your organizations… A BIG THANK YOU TO EGER AND ANGEL - VIKAS

Total Price$344

San Rafael, CA

They stayed persistent with Macy's at the pick up , until the item was located... the store could not find the item when the Luggers arrived. The driver stayed in communication with me, and delivered it perfectly. Many thanks to both men for extra time spent on my Lugg! - Laurie

Total Price$61

San Rafael, CA

These guys were on time, worked their butts off and helped fix a confusion created by Macy's. Recommend!!!! - Roy

Total Price$209

San Francisco, CA

Nestor and Richard were very responsible, personable and prompt with the pickup and delivery of our apartments new couch. They kept me in communication when they picked up the couch from Macy's Union Square all the way into the delivery of all 7 pieces of the couch unit into the apartment. Would highly recommend these two for my next Lugg request and to other customers! - Kellen

Total Price$207

San Francisco, CA

Elder and David were punctual and demonstrated great care as they moved my antique piece of furniture. They also went above and beyond to help me move the another piece of furniture out of the way upon delivery. I would highly recommend them and work with them again. - Lindsay

Total Price$202

Menlo Park, CA

Edy and Eduard were efficient and courteous. They went out of their way to move existing furniture and other items to accomodate the new furniture in our new apartment. They also provided some much appreciated safety advice about how to setup a worktable that we had them move for us. - Dennis

Total Price$282

Walnut Creek, CA

Theses guys were awesome! Came prepared and handled my furniture with care. They were quick and made the job easy. Thank you!! - Michele

Total Price$125

Burlingame, CA

I love the same day concept. I was absolutely in need of this. I had no idea how I was going get my floor model furniture home from the furniture store. The team that arrive was very professional and strong. This is key for a smooth transaction. This was spur of the moment purchase I had a little bit of poor planning at my house, but the Team was very patient with me and understanding. 5 starts would use again and recommend - Brandon

Total Price$159

Sonoma, CA

They were so polite, kind, and very calm. Very sweet guys. Made moving a large piece of furniture very easy and stress-free. - Meghan

Total Price$331

San Francisco, CA

Alberto and Francesco were great. They were careful with my furniture and they knew exactly how to get it through doorways. I would recommend These guys to anyone. They did a great job - michele

Total Price$76

Concord, CA

Never had a better experience when it comes to moving furniture. Both Christopher and Paulo were friendly and moved our dresser in without any issues. Even put it in our bedroom! Would love to work with them again should the need arise. Thank you both!! - Joseph

Total Price$118

San Jose, CA

These guys were great! THE BEST Luggers I’ve had here for my business pickups! They were friendly, efficient, and courteous. They took extra special care with the furniture moving and placement in the store! When there was a narrow spot to move , they were excellent problem solvers! I highly recommend these Luggers! Bravo! 👏🏻 - Stacey

Total Price$107

Union City, CA

Total Price$344

San Rafael, CA

Total Price$61

San Rafael, CA

These guys were on time, worked their butts off and helped fix a confusion created by Macy's. Recommend!!!! - Roy

Total Price$209

San Francisco, CA

Total Price$207

San Francisco, CA

Total Price$202

Menlo Park, CA

Total Price$282

Walnut Creek, CA

Theses guys were awesome! Came prepared and handled my furniture with care. They were quick and made the job easy. Thank you!! - Michele

Total Price$125

Burlingame, CA

Total Price$159

Sonoma, CA

They were so polite, kind, and very calm. Very sweet guys. Made moving a large piece of furniture very easy and stress-free. - Meghan

Total Price$331

San Francisco, CA

Alberto and Francesco were great. They were careful with my furniture and they knew exactly how to get it through doorways. I would recommend These guys to anyone. They did a great job - michele

Total Price$76

Concord, CA

Total Price$118

San Jose, CA

Total Price$107

Vacaville, CA

Miguel and Edwardo did a wonderful job moving a large media console table to my second floor apartment. They were efficient and careful not to damage the furniture. Would hire again! - Emily

Total Price$300

San Jose, CA

Hired Lugg to move a single piece of furniture purchased from a store to deliver to our home. John and Jose were 5 minutes early arriving. They handled with care loading, blanketing and tying down for delivery. They were respectful of our home asking if it was OK to use their 4 wheel dolly on our carpets. They also agreed to move another piece of furniture to make room for the new. Thank you John and Jose. - Ben

Total Price$171

Walnut Creek, CA

Roberto and Emanuel were a fabulous help to us in moving heavy furniture! They were careful with our items and our home, efficient and very nice. Definitely recommend the two of them! - Joyce

Total Price$116

Mill Valley, CA

Nasario & Humberto were amazing! they showed up on time, we’re super considerate and careful with protecting the furniture. They worked efficiently and got our job done in a friendly and professional manner. - Steven

Total Price$392

San Francisco, CA

Efficient and professional. Great attention to detail when protecting the furniture and our walls and stairs. We couldn’t have had a better experience! - Sue

Total Price$142

Menlo Park, CA

These two gentlemen moved a very heavy piece of furniture. They were friendly, polite, and did a great job for me. - Anne

Total Price$153

Oakland, CA

Fabiola and Deshawn did a great job! Punctual, communicated well, and took good care of the furniture - Alex

Total Price$162

San Jose, CA

Asseem and Samir were great! It was very tricky to get the couch they were delivering to me through my front door, but they were persistent and made it work without damaging my furniture. Would highly recommend! - Brooklynn

Total Price$239

San Francisco, CA

Angel and Lisandro were friendly, courteous, and careful with our furniture. Terrific job! Will use Lugg in the future. - Brian

Total Price$255

Berkeley, CA

Efrain and Eduardo arrived within 30 minutes of my placing the request . They worked very well together, working carefully, efficiently and steadily. They moved lots of household bookshelves, and objects to lots of different locations in the house. I’m very very appreciative of their carrying, a very large heavy furniture from upstairs to downstairs. Thanks! - Julianne

Total Price$220

San Rafael, CA

Professional, efficient and friendly service. The delivery service was seamlessly coordinated by the store I purchased my furniture at and delivered with care. I'll keep Lugg in my back pocket for my next delivery. - Juli

Total Price$76

Vallejo, CA

Efrain & Eduardo were excellent. They were prompt (early, actually), super-quick (they didn't slow down for more time-money!) polite, professional, CLEAN, and very cautious moving furniture to make sure it wasn't damaged--or damaged walls, etc. Furniture was moved from a neighbor's house to mine (both of us are over 60 years), and my neighbor said "Oh! What a smart idea! You just called them and they could come?!" I explained what Lugg is, how it worked and he immediately downloaded the app! Great, quick job all around. - Peter

Total Price$154

Vacaville, CA

Miguel and Edwardo did a wonderful job moving a large media console table to my second floor apartment. They were efficient and careful not to damage the furniture. Would hire again! - Emily

Total Price$300

San Jose, CA

Total Price$171

Walnut Creek, CA

Roberto and Emanuel were a fabulous help to us in moving heavy furniture! They were careful with our items and our home, efficient and very nice. Definitely recommend the two of them! - Joyce

Total Price$116

Mill Valley, CA

Total Price$392

San Francisco, CA

Efficient and professional. Great attention to detail when protecting the furniture and our walls and stairs. We couldn’t have had a better experience! - Sue

Total Price$142

Menlo Park, CA

These two gentlemen moved a very heavy piece of furniture. They were friendly, polite, and did a great job for me. - Anne

Total Price$153

Oakland, CA

Fabiola and Deshawn did a great job! Punctual, communicated well, and took good care of the furniture - Alex

Total Price$162

San Jose, CA

Total Price$239

San Francisco, CA

Angel and Lisandro were friendly, courteous, and careful with our furniture. Terrific job! Will use Lugg in the future. - Brian

Total Price$255

Berkeley, CA

Total Price$220

San Rafael, CA

Total Price$76

Vallejo, CA

Total Price$154

See all reviews

Lugg pricing in Walnut Creek

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255
Box+	2 Luggers	$265	$3.50	$37	$320

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

Box+

2 Luggers

Base fare$265

Per-mile rate$3.50

Per-stop fee$37

Average cost$320

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar Macy's deliveries.

Vince

Moved a queen mattress from IKEA in College Park, MD

Van2 Luggers VAN illustration

Base fare$110.00

Mileage(13 mi @ $2.20/mi)$28.60

Booking fee$8.32

Total price$146.92

Ben

Moved a desk and chair from West Elm in New York, NY

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(9 mi @ $1.92/mi)$17.28

Booking fee$5.99

Total price$105.77

Kevin

Moved an armchair from Living Spaces in Phoenix to Avondale, AZ

XL2 Luggers XL illustration

Base fare$159.50

Mileage(9.8 mi @ $1.33/mi)$12.99

Booking fee$11.01

Total price$183.50

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

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Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

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Victor

Mover

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Eugene

Driver

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Furniture we deliver

Sofas

Couches, loveseats, and sectionals

Chairs

Armchairs, accent & reading chairs, rocking chairs, and dining chairs

Beds

Bed frames, mattresses, and headboards

Tables

Dining, kitchen, coffee, and bedside tables

Dressers

Dressers, wardrobes, and mini closets

Patio furniture

Outdoor furniture and seating

And many more!

We help you deliver

Your boxes

1 Lugger

Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Your things

2 Luggers

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Your room

2 Luggers

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Your space

2 Luggers

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Your place

2 Luggers

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Your home

2 Luggers

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Get an estimate

Enter your addresses to see your prices and schedule your move

2 Lugg movers delivering Christmas gifts to a donation center

2 Lugg movers wrapping a piece of art for delivery

Lugg mover strapping down furniture in pickup truck

Lugg mover protecting furniture with damage protection

Lugg movers wrapping furniture in storage unit

Lugg mover protecting a furniture delivery

Happy Lugg customer watches as her movers disassemble bed frame

2 Lugg movers with another happy customer

Lugg mover delivers Christmas gift to donation center

Affordable Macy's furniture delivery in Walnut Creek

Get your new Macy's furniture home the same-day in Walnut Creek with Lugg! We ensure your furniture is delivered quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track your movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.

Top-rated furniture delivery in Walnut Creek

We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Our movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.