Annur was great - very patient picking up the piece at west elm despite confusion on stores part . We tipped him in person with cash … - Gianna

With Lugg, you can book on-demand West Elm delivery in Brooklyn, NY, including white glove service, direct from store or outlet. Get your new furniture and decor delivered to your room of choice.
Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
Select day
Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.








Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand West Elm deliveries in Brooklyn, NY.
Annur was great - very patient picking up the piece at west elm despite confusion on stores part . We tipped him in person with cash … - Gianna

Completely wowed by the Lugg service . Had two large chairs ( 40x40 boxes ) to be picked from west elm . Shipping was $279 but Lugg did it for $55 !! And right on time , excellent service!! The Lugg employee has wheels too so don’t have to lift the box except for stairs . Overall , cannot wait to use the service again !! - SHWETA

Great service. Awesome communications and delivery. Highly recommend for all your delivery and moving needs - Jesus

Alonso and Ernest were extremely communicative, kind, and efficient with the delivery of my dresser! I would highly recommend Lugg and especially the both of them! - Bailey

Very pleased with the ease of setting up this delivery and the live updates . John and Marcelo were friendly and efficient. We will definitely use this service again - Gailanne

did a same day pick up and delivery from jersey to the city of an armoire with mirror, it was handled professionally and carefully! they did a great job. - Hannah

Five stars isn't enough! Huge shoutout to the two delivery guys who hauled a heavy sofa up to my 5th-floor apartment. They were fast, extremely careful with my walls and furniture, and maintained a great attitude the whole time. Absolute rockstars—thank you! - Niki

Taurean and Kristian were very communicative and provided updates on he delivery. They delivered and set up the couch quickly. And cleaned up as well. They are super professional and experts at moving. - Helen

Very efficient and careful with my antique delivery. These guys know what they’re doing.. highly recommend! - Chris

Robert was a trusted driver and delivered our furniture promptly and safely. He even adjusted to our logistical challenges upon delivery. And was super friendly and careful - Melody

They arrived 15mins before the scheduled window for pickup (which resulted in the item not being ready to be shipped and an extra cost for me, because they waited fifteen minutes and were idle for 15minutes). The delivery ran super smoothly and the communication was great. - Anna

Robert was great. Despite there being a mistake with the delivery address by me or the company he was patient and helpful loading up two flights of stairs. - Vittorio

Paul & Bettino were the best luggers we’ve had! They were fast, responsive, and very careful with the furniture. We’re very happy with the delivery experience. Would lugg with them again! - Solana

I had a fantastic experience with our delivery! Our lugger was so friendly and genuinely cared about making sure everything arrived safely. They didn't just drop the items off; they actually helped us get everything situated right into our storage space, which was a huge help. Great communication and excellent service all around! - Daniella

This was one of the easiest and most seamless delivery experiences I've ever had. Loved it. And Serge was great. So nice!! (I didn't meet Kevroy.) Thank you so much! - Leah

Elvis and Tavis were great. They communicated when they were near the pickup location and took great care in wrapping the piece of antique furniture for the delivery to ensure it is delivered safely. - Ashton

Super professional, efficient, and friendly. Moved my white couch and handled it with care so it arrived spotless at the delivery address. Thank you! - Siiri

Fantastic job! Handled the delivery with expert hands. They were kind, enthusiastic, and efficient. Thank you so much! - Hayden

I had an excellent experience with Jamal and Daquan. Both were highly professional, friendly, and efficient from start to finish. They worked seamlessly together, demonstrating great teamwork and attention to detail while handling the couch with care. The delivery was completed quickly without compromising quality, and they made the entire process smooth and stress-free. Their positive attitude and professionalism truly stood out. I would absolutely recommend their services to anyone looking for reliable and courteous delivery professionals. - Rosmery

Excellent experience! Professional and efficient pick-up of a Facebook Marketplace item when I couldn’t be present. And smooth delivery - they were able to get a large, heavy piece of furniture through small spaces and exactly where we wanted it. Would trust them with any move. - Nicole

Arrived on time, even a little early. so kind and helpful. Took very professional care of my delivery - Annie

Marlon and Adrian were super communicative, speedy, kind, and helpful. Everything with the pickup and delivery went smoothly. Can't say enough about how great they were. - Nicholas

Omar and Namir were prompt, very communicative, kept me updated, and very friendly. I appreciate their assistance picking up and delivery this furniture piece! - Kate

Jack was great! Lugg had promised a delivery window between three and four and it arrived at 6 o’clock PM. - Anthony







See what Lugg customers paid for similar West Elm deliveries.
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

These West Elm locations are in the Brooklyn, NY area. Tap one to start an instant delivery estimate with Lugg.
Enter your addresses to see your prices and schedule your move
Get your new West Elm furniture home the same-day in Brooklyn with Lugg! Lugg movers deliver your furniture quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track yLugg movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.
We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Lugg movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.
Ready to schedule your West Elm furniture delivery? Book now
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the West Elm store or parking lot in Brooklyn. Your movers can often arrive for pickup within the hour, getting your new West Elm furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near Brooklyn. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your West Elm purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the West Elm store in Brooklyn, your Luggers can handle the pickup for you. Some West Elm locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your West Elm order confirmation number when booking so your movers can easily locate your West Elm furniture at the Brooklyn store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with West Elm in Brooklyn that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the West Elm store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the West Elm store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg West Elm delivery in Brooklyn includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient West Elm delivery from start to finish.
Moving help when you need it throughout Brooklyn








Services