FAQs - Movers in Chicago, IL

Question 1

Is Lugg available in Chicago?

Accepted Answer

Yes, Lugg is available in Chicago to assist with all your moving, delivery, and junk removal needs. Whether you're relocating, need something big & bulky delivered, or just want to haul out unwanted items, you can count on Lugg. We'll pickup your items and move them up to 150 miles away. With on-demand, same-day availability, you can get moving help exactly when you need it.

Question 2

How can I book a Lugg in Chicago?

Accepted Answer

Booking a Lugg in Chicago is simple! Just download the Lugg app or go to book.lugg.com. Enter your pickup and destination addresses, choose the appropriate vehicle for your needs, and set the time for us to arrive. You'll receive a confirmation text with all the details once your Lugg is booked. Our team of Chicago movers will handle the rest, ensuring a smooth and hassle-free experience.

Question 3

Does Lugg handle junk removal, disposal, or recycling for Chicago?

Accepted Answer

Yes, Lugg handles junk removal, disposal, and recycling services in Chicago. We can remove a wide variety of items, including sofas, sectionals, bed frames, mattresses, nightstands, dining tables, chairs, rugs, desks, chairs, bookshelves, entertainment centers, electronics, media consoles, and more. We also take care of large appliances like refrigerators, washers and dryers, and freezers, as well as outdoor items such as patio sets, umbrellas, and playsets. Excluding hazardous materials, we are equipped to responsibly remove almost any household item you no longer need.

Question 4

How do I tip and/or rate my movers in Chicago?

Accepted Answer

There's no need for cash or a trip to the ATM; you can handle everything conveniently online through the Lugg app or website. To tip and rate your movers in Chicago, simply log into your account, go to My Luggs', and select the specific Lugg service you want to review. You'll find options there to both tip and rate your moving crew.

Question 5

How can I obtain a Certificate of Insurance (COI) for my apartment move in Chicago?

Accepted Answer

To secure a COI for your upcoming apartment move in Chicago, please contact our support team by emailing support@lugg.com. Include all necessary details such as your name, the address of your apartment, and the date of your move, along with any specific requirements your building may have for the COI. Our support team is ready to assist you with your request and ensure your move goes smoothly.

Question 6

How can Lugg help me move items within my home or from the street in Chicago?

Accepted Answer

Yes, we can assist with any in-home or curb-side moving needs in Chicago. When booking, enter your home address as both the pickup and destination.

Question 7

Can Lugg pick up donations for me in Chicago?

Accepted Answer

Absolutely! We can pick up your donations and bring them to the local donation center of your choice. Whether you're clearing out old furniture, appliances, or other household items, we make it easy to give back to the Chicago community. Just schedule a Lugg, and we'll handle the rest, ensuring your items help support a good cause in your area.

Question 8

Will Lugg deliver my purchases from Facebook Marketplace and Craigslist for me in Chicago?

Accepted Answer

Yes, we can pick up your purchases from any online marketplace, including Facebook Marketplace and Craigslist, and deliver them directly to your doorstep. No matter where you are in Chicago, Lugg makes it easy and convenient to get your new finds home without the hassle.

Question 9

Can Lugg deliver furniture purchases in Chicago?

Accepted Answer

Yes! We can deliver furniture from a wide range of stores in Chicago, including local furniture shops, thrift stores, consignment shops, and big-box department stores like IKEA and Costco.

Question 10

Can Lugg move big and bulky items like refrigerators, gym equipment, and home improvement supplies?

Accepted Answer

Yes, we specialize in moving oversized and bulky items. Whether you need to transport a refrigerator, gym equipment, or home improvement supplies, we've got you covered. Our team is equipped to handle items of all sizes, ensuring they are moved safely and efficiently to your desired location. Just let us know what you need moved, and we'll take care of the rest!

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