Joshua and John were calm and unphased by a tricky narrow staircase with a heavy large dresser. very professional and easy to work with! thanks! - Hope

A rattan chair from the outlet and a dresser that won't fit in the hatchback. Lugg is an on-demand moving and delivery platform where you book local movers to pick up your Serena & Lily purchase in Chicago, IL and carry it inside to the room you choose, often within the hour. Enter your store and home address to see your upfront estimate.

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
Select day
Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.








Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand Serena and Lily deliveries in Chicago, IL.
Joshua and John were calm and unphased by a tricky narrow staircase with a heavy large dresser. very professional and easy to work with! thanks! - Hope

Freddy and Eric did a great job with moving a dresser purchased from facebook marketplace! They were quick and went above and beyond by throughly wrapping the piece. Would definitely recommend. - Keeley

Nedy & Tyrice were extremely efficient, took a look at my stairs and made a plan to get this enormous dresser up safely (for my home and the furniture). - Caroline

Did a great job moving my solid wood dressers. Were on time and courteous! Thank you for all of your help and heavy lifting! - Leslie

Very polite and professional! Great to work with and got the dresser in the door, no hiccups. Highly recommend! - Gina

Good communication from the start! Great job getting two VERY heavy dressers up a flight of stairs that had a turn. Thank you for not cancelling the the pick up & getting the job done for me. - Kimberly

Second time with these guys and they are the absolute best. They communicated through the entire process. They were so gentle and thoughtful with getting the antique dresser in. I feel grateful for somehow getting these Luggers twice. If I could choose it would always be them - Caron

They carried very heavy dresser down several flights of stairs. They made it look easy. So impressed. - Danielle

Ramiro and Aaron were punctual and worked quickly to remove a very heavy dresser from our home. They took the dresser to my brother-in-laws home nearby and worked directly with him to get it into his apartment and set up where he wanted it. Prompt, quick, efficient. Great work! - Richard

Great experience, a text was sent the day before and the day of and I was able track them. The movers were friendly and respectful. They put my dresser exactly where I wanted, all was done in ten minutes. Till next time and thank you. - Lillian

Very professional, polite, and carefully placed my dresser in the right spot. They work well as a team. - Charlene

Brought the very heavy dresser up two flights of stairs and tightened corners like absolute champs!!!! Amazing duo would hire them again in an instant - Jackie

Amazing customer service and communication. They helped move some very large dressers too. I will use Lugg again because of them, thank you! - Brigid

Kamerin and Julian were great! Very friendly and easy to work with, and very carefully and quickly moved my dresser for me. - Nora

He was punctual, polite and friendly. We moved a tall dresser together and it was quick and easy. I will definitely be using Lugg for my next project. - Nicole

They were amazing!!! They even gave my boyfriend & I a ride with the dresser they helped us move. I waited a little longer that 40min for them to show up but it was still between the time frame. Super recommend!!! Thank you guys! - Cindy

Dapo and Zachariah did a fabulous job! They were very patient due to a long wait with the freight elevator, and placed the dining table exactly where I wanted it to go - Isha

They were kind, efficient and careful. Made the delivery of a very heavy dining table quick and smooth. I would Use them again in a heartbeat. - Polly

Expert movers, handled my new dining table with care and were very friendly. This was my second delivery with Lansana—he is great! Highly recommend. - Kristina

Anton helped me pick up and delivery a chair to my home. He really went out of his way to make sure the chair was delivered, and was incredible helpful and kind getting it from the store inside my home. Would highly recommend! - Jane

Outstanding service! The Nasir and Freddy was on time, fast, and incredibly careful with my chair. They made a stressful situation feel easy. The price was fair and upfront. I would hire them again in a heartbeat and will be recommending them to all my friends. A truly excellent moving experience! - Tabitha

Both Elton and John were excellent helpers and movers today — for a large awkward piece they went the extra mile to make sure our chair was picked up and delivered safely. Slow prompt and courteous / 10 stars !! - B

I want to make sure to remember the following text: I want to express my sincere appreciation for the movers who came today. They were fast, efficient, and very polite and respectful. They asked me where I wanted the chair to go and placed it exactly as I wanted. They were in and out of my house within minutes, and I genuinely appreciate their efficiency. - Sheryl Marie

Jose and Jesus were friendly and helpful. They removed all of the packing materials from our chair, set it up and took the trash out to the garage. They arrived on time and were polite and courteous. - Stephanie






See what Lugg customers paid for similar Serena and Lily deliveries.
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Enter your addresses to see your prices and schedule your move
Serena & Lily may deliver orders placed online, but a piece you buy in person at an outlet or a design shop still needs a way home, and that's the gap Lugg fills. Book a Lugg once you've paid, and Lugg movers pick up your purchase and carry it inside to the room you choose, often within the hour. You pay Serena & Lily for what you buy, and Lugg's upfront estimate covers the delivery. Lugg is an on-demand moving and delivery platform where you book local movers to pick up Serena & Lily furniture from outlets and design shops for people who want it home the same day.
Outlet finds rarely fit in the car, and they don't wait around for you to come back with a truck. Pay for your piece at the register, then book a Lugg with the outlet as your pickup and your home as the drop-off. Tables, chairs and dressers are the most common Serena & Lily Luggs, followed by beds and sofas, and rugs, rattan and outdoor pieces come home the same way.
Choose a vehicle at least as long as your longest piece. A Van (at least 8 feet) is enclosed, which keeps upholstery, linen slipcovers and rattan dry, and it's the most common choice for a Serena & Lily run. A pickup truck, booked as a Lite or a Pickup, has a bed at least 6 feet long and carries a tarp. An XL (at least 10 feet) or a Box truck, 12 to 16 feet, takes a bed, a dresser and a dining set in one trip.
Lugg movers wrap and strap each piece before it goes on the truck, which matters most on painted dressers, woven rattan and anything with a finish that scuffs easily. Solid wood dressers and sideboards are heavy, so check the weight before you book. Lugg's weight limit is 125 lbs per Lugger, or 250 lbs per item on any vehicle that comes with two Luggers: Pickup, Van, XL, Box or Box+. Anything heavier needs more Luggers on the job, so book a second Lugg for the same time window.
Lugg movers carry your Serena & Lily order to the room of your choice, whether that's a bedroom up a flight of stairs or a covered porch. Measure the doorway and the stairwell first so a headboard or a sideboard doesn't stop at the front door. Once it's in place, Lugg movers can assemble it right there in the room, from a bed frame to a dining table.
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the Serena and Lily store or parking lot in Chicago. Your movers can often arrive for pickup within the hour, getting your new Serena and Lily furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near Chicago. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your Serena and Lily purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Serena and Lily store in Chicago, your Luggers can handle the pickup for you. Some Serena and Lily locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your Serena and Lily order confirmation number when booking so your movers can easily locate your Serena and Lily furniture at the Chicago store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Serena and Lily in Chicago that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Serena and Lily store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Serena and Lily store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg Serena and Lily delivery in Chicago includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Serena and Lily delivery from start to finish.
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