What is the process for using Lugg to deliver my Walmart purchase?

It's simple! Here's the process: 1. Buy your Walmart items: Complete your purchase at the store or the Walmart website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup in as little as 30 minutes. Enter the store's address in Chicago as the pickup location and your home as the destination. 4. We handle the rest: Our crew will go into the store, handle the pickup with the information you provided, load your Walmart items, and deliver to your room of choice.

Do I need to be at the Walmart store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Walmart store in Chicago, our Luggers can handle the pickup for you. Some Walmart locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local Walmart store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the Walmart store or parking lot in Chicago. Our crew can often arrive for pickup in as little as 30 minutes, getting your new Walmart items home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 30 days in advance.

Do I need to provide an order number or Walmart store receipt?

Yes. Upload your digital receipt or provide your Walmart order confirmation number when booking so our crew can easily locate your Walmart items at the Chicago store.

Can Lugg pick up my Walmart store order if it hasn't been paid for yet?

No. Please ensure your Walmart purchase is fully paid for and ready for pickup before booking. Our crew cannot complete payment at the store.

Will Lugg wait if my Walmart order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Walmart in Chicago that your order is ready for pickup before booking.

Can Lugg take away my old items when delivering my new purchase?

Yes, Lugg can pick up your new items and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) near Chicago. Just add an extra stop when booking your delivery. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your items, along with their hours and any potential fees.

What if I find damage to my items upon arrival?

Please inspect your items upon delivery. If you find damage upon receiving your items, or discover defects from the store, note it immediately with your crew and contact the Walmart store for assistance. If damage to your items occurred during transport, please contact [Support](mailto:support@lugg.com) to file a damage claim. We will ask you to hold your items as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my Walmart delivery?

Every Lugg Walmart delivery in Chicago includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Walmart delivery from start to finish.

What happens if my new items doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your items will fit before booking. Your items cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Walmart store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my items from multiple stores in one trip?

Yes! Lugg now supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

On-demand movers

Walmart shop and curbside pickup in Chicago, IL

Got Walmart items too big for your car? Use Lugg with Walmart's online ordering and pickup service in Chicago, IL. We provide on-demand in home delivery for your large curbside pickup orders.

Two delivery workers in Chicago, IL bringing store products from a truck into a customer’s home for a Walmart online shop curbside pickup.

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in Chicago, IL

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On-demand Walmart curbside pickup

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Trucks for every size delivery

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5‑star vetted and rated movers

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Victor & Eugene

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Millions of happy customers

Anton was great and provided spectacular delivery service. He communicated his location several times during the process and handled our furniture with great care. Overall, it was a thoroughly positive experience.

CClark in Chicago, IL

5.0

John and Cristian did a great job with heavy furniture. Very friendly and efficient workers. Took care as to not damage furniture or surroundings. Would hire them anytime.

JJohn in Plainfield, IL

5.0

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Lugg pricing in Chicago

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar Walmart deliveries.

David

Moved a mattress from Costco in Cedar Park to Leander, TX

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(8 mi @ $1.92/mi)$15.36

Booking fee$6.26

Total price$104.32

Dina

Moved 2 dressers from Big Lots in Vacaville, CA

Lite1 Lugger LITE illustration

Base fare$49.50

Mileage(1 mi @ $1.00/mi)$1.00

Booking fee$3.53

Total price$54.03

Marcus

Moved a mini fridge from Target in Chicago to Evanston, IL

Pickup2 Luggers PICKUP illustration

Base fare$38.60

Mileage(4.3 mi @ $2.24/mi)$9.65

Stop fee$17.75

Booking fee$4.57

Total price$70.57

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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