These gentlemen were effective, professional and did a great job! The delivery set up was smooth and everything was excellent! - Renee

With Lugg, you can book on-demand West Elm delivery in Chicago, IL, including white glove service, direct from store or outlet. Get your new furniture and decor delivered to your room of choice.
Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
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Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.








Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand West Elm deliveries in Chicago, IL.
These gentlemen were effective, professional and did a great job! The delivery set up was smooth and everything was excellent! - Renee

Willie and Voltaire were great, very friendly and professional! They arrived at the designated time delivering our Queen sized bed and assembled it beautifully. I will definitely contact them for any future delivery needs - Elizabeth

Very prepared, friendly, and professional. They had a long drive for a furniture delivery, and showed up with a great attitude! - Tim

Freddy and Jeremy were amazing! They were super communicative and speedy with the delivery of a small couch! I would use them again anytime I needed something moved! - Julie

I had an outstanding experience with this moving company. From the initial scheduling process to the final delivery, the team was professional, punctual, and extremely careful with my belongings. The movers arrived on time, worked efficiently, and handled everything with great attention to detail. They took extra care to protect furniture, walls, and fragile items, making what could have been a stressful move completely smooth and worry-free. What impressed me most was their positive attitude and willingness to go above and beyond to ensure everything was placed exactly where I wanted it. The entire crew was courteous, hardworking, and respectful throughout the move. I highly recommend this company to anyone looking for reliable, professional movers. Excellent service, great communication, and exceptional care from start to finish. Thank you for making my furniture move such a positive experience! - Joyce

Anton helped me pick up and delivery a chair to my home. He really went out of his way to make sure the chair was delivered, and was incredible helpful and kind getting it from the store inside my home. Would highly recommend! - Jane

Great guys! Extremely nice and even more meticulous and thoughtful. They handled my delivery with absolute care and attention. Highly recommend them. - Baran

Anton was great and provided spectacular delivery service. He communicated his location several times during the process and handled our furniture with great care. Overall, it was a thoroughly positive experience. - Clark

Exceptional timing and professional! Handled a family situation with respect...my brother accepted the delivery on my behalf had only compliments for these 2 gentlemen....thank you!! - Richard

John and Aaron were amazing to work with. They were very friendly and super efficient with the delivery process. Once they arrived at our location they just took literally two minutes! Thank you so much! 😊 - Chin

Cherman & Fadil were professional and went above and beyond on this delivery as well as removing the old sofa. - Whitney

They were kind, efficient and careful. Made the delivery of a very heavy dining table quick and smooth. I would Use them again in a heartbeat. - Polly

Nosiru and Erik were both professional and proficient in both pick up and delivery. Went above my expectations for the job I needed. I would definitely recommend them both for future references. - Brandon

Oscar and Fadil were professional and made it work through a tight staircase. I appreciate their help with this delivery! - Lily

Miguel and Jhofran are excellent movers. They are kind, very efficient, and set up my couch for me the way I wanted it. Pickup and delivery couldn’t have gone any better. They were excellent!!!! - Crystal

Expert movers, handled my new dining table with care and were very friendly. This was my second delivery with Lansana—he is great! Highly recommend. - Kristina

Ramiro and Fadil were very professional, prompt, and helpful. Not only did they pick up early, but they also helped me get furniture protector pads on the feet of my couch and helped me get it set up. This was a tricky delivery - two wide couches up a wrapping staircase - but these two made it look easy. Thank you! - Sophia

They were incredible! Great at communication before they picked up item and upon delivery. The furniture piece was tricky to move into my 3rd floor condo. They did amazing problem solving to move it safely and quickly upstairs. They were so helpful and fast. I would use them again to move anything! Fantastic! - Caitlin

They were outstanding and so kind and courteous and went out of their way for us and our family - thank you so much. Best delivery experience we’ve ever had! - Dr

Movers were Very polite, professional, and helpful. Quick pick up and delivery and very smooth process. - anne

Great guys! They were sharp on time to pickup my furniture at the store. Delivery was fast and with care. Thank you. - Domingo

Best delivery I have ever experienced! They were SO kind and helpful, looking forward to booking with them again! - Zaina

Very friendly and quick getting my new couch in. Helped me get it all set up and put in spot I wanted it. Was very careful upon delivery too. Nice guys with great work ethic overall! - Kyle

They rocked it! Professional, friendly and the communication was on point from pickup to delivery. 100% recommend them and if I need to move anything in the future, they will be my first call! - Peggy






See what Lugg customers paid for similar West Elm deliveries.
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

These West Elm locations are in the Chicago, IL area. Tap one to start an instant delivery estimate with Lugg.
Enter your addresses to see your prices and schedule your move
Get your new West Elm furniture home the same-day in Chicago with Lugg! Lugg movers deliver your furniture quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track yLugg movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.
We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Lugg movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.
Ready to schedule your West Elm furniture delivery? Book now
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the West Elm store or parking lot in Chicago. Your movers can often arrive for pickup within the hour, getting your new West Elm furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near Chicago. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your West Elm purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the West Elm store in Chicago, your Luggers can handle the pickup for you. Some West Elm locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your West Elm order confirmation number when booking so your movers can easily locate your West Elm furniture at the Chicago store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with West Elm in Chicago that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the West Elm store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the West Elm store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg West Elm delivery in Chicago includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient West Elm delivery from start to finish.
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