They thought ahead to make sure there was a valid delivery spot. Also just very friendly and professional. - Douglas

Lugg provides on-demand West Elm delivery in Portland, OR, including white glove service, direct from store or outlet. Get your new furniture and decor delivered to your room of choice.
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in Portland, OR
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Lugg Lite

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Lugg Box

Lugg Box+
245k+
Teamwork 🤝
1M+
Expert movers 💪
1.29M+
Friendly 😁
337k+
Efficient ⏱
Victor & Eugene
937k+
Went above and beyond 🚀
They thought ahead to make sure there was a valid delivery spot. Also just very friendly and professional. - Douglas

Safely moved a very awkward, heavy box from a delivery truck to my garage. Arrived early, got everything done very fast and worked well with the delivery driver. Thank you! - Rachael

These guys were amazing! Very prompt and careful while hauling They arrived practically minutes after we got home from ordering the furniture! Couldn’t have asked for better delivery! Thank you 😊 - Billie

This was my first time using Lugg, and I was very please with the entire process. Ramon and Jose were excellent from the first notification, to pickup, and the delivery point. They were very efficient, communicative, and friendly when they arrived. They put my couch exactly where I needed to be, and were extremely professional. Much appreciated! - Matthew

I also appreciated the communication from Jose. He pointed out a blemish I hadn’t seen before and was very helpful at every point of the delivery. - Jeff

Fast and efficient. Great communication when on task. That said, this move was a disaster from a LUGG logistics standpoint. 1) My Lugg was scheduled for between 12 noon and 1:00 pm. Assigned me one Lugger when I made sure I did NOT select one Lugger - I needed two! So had to cancel and resubmit my order. 2) My Lugg was now supposed to occur between 3:00 pm and 4:00 pm. Kept telling me they were coming (with ETA) but did not show up until 6:40 pm. Never did get an explanation of what happened to delay this move. 3) Lugg did credit me $30 for being “tardy”. Appreciate this, but the delays affected two families (one for pickup and one for delivery) who lost an entire day with no ability to plan or adjust to the continued delay. 4) This was my first experience with Lugg. It may be my last—even though Robert and Johan were great and professional! - Gary

Caleb and John were right on time and carried our heavy delivery to the room we desired! Very pleased with their execution. - Travis

Gabriel and Caleb were one of the best workers I’ve ever met. They were professional and polite and went above and beyond in making the delivery a joy. It was such a surprise being greeted by their smiling faces considering it was one of the hottest days on record. Thank you and I will use your company again when needed. - Christine

Communicated by text so I knew exactly how and when the delivery would go, were prompt, friendly and efficient. They made it all very easy. - Elizabeth

Ramon and Jose handled our delivery with great care. Super friendly too! Look forward to booking with Lugg again! - Chris

Steven and Cobey were fantastic! In fact, the entire app experience was great. I was at a store and bought a heavy furniture piece. I scheduled a delivery and they were there in 30min! Super nice guys, were careful and did a great job :) - Lisa

5* Service!! Excellent Communication, Superior Service, Professional!!! The Best Delivery Service!! So Easy to use! Thank You Macy's!! I will now only shop at Macy's Furniture because of Lugg's Outstanding Delivery - Claudia

They thought ahead to make sure there was a valid delivery spot. Also just very friendly and professional. - Douglas

Safely moved a very awkward, heavy box from a delivery truck to my garage. Arrived early, got everything done very fast and worked well with the delivery driver. Thank you! - Rachael

These guys were amazing! Very prompt and careful while hauling They arrived practically minutes after we got home from ordering the furniture! Couldn’t have asked for better delivery! Thank you 😊 - Billie

This was my first time using Lugg, and I was very please with the entire process. Ramon and Jose were excellent from the first notification, to pickup, and the delivery point. They were very efficient, communicative, and friendly when they arrived. They put my couch exactly where I needed to be, and were extremely professional. Much appreciated! - Matthew

I also appreciated the communication from Jose. He pointed out a blemish I hadn’t seen before and was very helpful at every point of the delivery. - Jeff

Fast and efficient. Great communication when on task. That said, this move was a disaster from a LUGG logistics standpoint. 1) My Lugg was scheduled for between 12 noon and 1:00 pm. Assigned me one Lugger when I made sure I did NOT select one Lugger - I needed two! So had to cancel and resubmit my order. 2) My Lugg was now supposed to occur between 3:00 pm and 4:00 pm. Kept telling me they were coming (with ETA) but did not show up until 6:40 pm. Never did get an explanation of what happened to delay this move. 3) Lugg did credit me $30 for being “tardy”. Appreciate this, but the delays affected two families (one for pickup and one for delivery) who lost an entire day with no ability to plan or adjust to the continued delay. 4) This was my first experience with Lugg. It may be my last—even though Robert and Johan were great and professional! - Gary

Caleb and John were right on time and carried our heavy delivery to the room we desired! Very pleased with their execution. - Travis

Gabriel and Caleb were one of the best workers I’ve ever met. They were professional and polite and went above and beyond in making the delivery a joy. It was such a surprise being greeted by their smiling faces considering it was one of the hottest days on record. Thank you and I will use your company again when needed. - Christine

Communicated by text so I knew exactly how and when the delivery would go, were prompt, friendly and efficient. They made it all very easy. - Elizabeth

Ramon and Jose handled our delivery with great care. Super friendly too! Look forward to booking with Lugg again! - Chris

Steven and Cobey were fantastic! In fact, the entire app experience was great. I was at a store and bought a heavy furniture piece. I scheduled a delivery and they were there in 30min! Super nice guys, were careful and did a great job :) - Lisa

5* Service!! Excellent Communication, Superior Service, Professional!!! The Best Delivery Service!! So Easy to use! Thank You Macy's!! I will now only shop at Macy's Furniture because of Lugg's Outstanding Delivery - Claudia

Lugg, Ramon, and Jose did an excellent job. Professional, on time, efficient, and careful with the delivery. Easy to schedule on the Lugg website. Definitely will recommend Lugg, as a great service. Thank you! - Karen

Appreciated how on-time this delivery was, and the extra effort they put in getting the piece of furniture into the house! Thank you!! - Natalie

Moore notified that it was a Thirdstory delivery. Had a great attitude knocked it out. Very respectful. - Jereme

Awesome delivery! No banged walls, no chipped banister, just a smooth carry on narrow stairs to the second floor! thanks, guys! - Carolyn

Followed up when we had an issue with the delivery address. I appreciate them waiting while we got the necessary information. - Kelly

From what I understand, once they got the assignment, Keith & Brandon picked up & delivered our order efficiently. It’s not their fault but something went very wrong with the dispatch process & we received our order 2 hours after the end of the delivery window. Even worse, Lugg’s communication system is abysmal, and there was no way to communicate with dispatch or to get information on what was happening with the delivery. I even downloaded the app because I was told there was a messaging system in the app and there was not. - Joli

Juan and James were stellar! This is my first time using Lugg and they have exceeded all my expectations! I will be using Lugg again! Thank you Juan and James for remaining professional and efficient. There was a mistake on my delivery and they handled it with grace. Thank you, guys! - Laylah

Juan and James’ truck must teleport, because they arrived early and then beat us from the pickup to delivery spot! They loaded and unloaded quickly and put everything right where it needed to go. James even had some great cat jokes after he met our feline roommate 😹 - Christina

Arrived on time and quickly loaded everything. Delivery went smoothly and they were pleasant to work with. - Robert

Picked up heavy boxes and loaded them in van. Delivered them and had them on a roller cart before I even got to delivery location. Polite, hard working and quick. I would use them again. - Dennis

It was great delivery service there app was easy for tracking them and they contacted me to double check address and I would use them again and recommend them to others. - Jenny

Went above and beyond during delivery. I really appreciate their technique and teamwork getting my awkward couch up three flights of stairs! I would recommend both, Fredy and Brandon, to anyone needing a delivery! - Janna

Lugg, Ramon, and Jose did an excellent job. Professional, on time, efficient, and careful with the delivery. Easy to schedule on the Lugg website. Definitely will recommend Lugg, as a great service. Thank you! - Karen

Appreciated how on-time this delivery was, and the extra effort they put in getting the piece of furniture into the house! Thank you!! - Natalie

Moore notified that it was a Thirdstory delivery. Had a great attitude knocked it out. Very respectful. - Jereme

Awesome delivery! No banged walls, no chipped banister, just a smooth carry on narrow stairs to the second floor! thanks, guys! - Carolyn

Followed up when we had an issue with the delivery address. I appreciate them waiting while we got the necessary information. - Kelly

From what I understand, once they got the assignment, Keith & Brandon picked up & delivered our order efficiently. It’s not their fault but something went very wrong with the dispatch process & we received our order 2 hours after the end of the delivery window. Even worse, Lugg’s communication system is abysmal, and there was no way to communicate with dispatch or to get information on what was happening with the delivery. I even downloaded the app because I was told there was a messaging system in the app and there was not. - Joli

Juan and James were stellar! This is my first time using Lugg and they have exceeded all my expectations! I will be using Lugg again! Thank you Juan and James for remaining professional and efficient. There was a mistake on my delivery and they handled it with grace. Thank you, guys! - Laylah

Juan and James’ truck must teleport, because they arrived early and then beat us from the pickup to delivery spot! They loaded and unloaded quickly and put everything right where it needed to go. James even had some great cat jokes after he met our feline roommate 😹 - Christina

Arrived on time and quickly loaded everything. Delivery went smoothly and they were pleasant to work with. - Robert

Picked up heavy boxes and loaded them in van. Delivered them and had them on a roller cart before I even got to delivery location. Polite, hard working and quick. I would use them again. - Dennis

It was great delivery service there app was easy for tracking them and they contacted me to double check address and I would use them again and recommend them to others. - Jenny

Went above and beyond during delivery. I really appreciate their technique and teamwork getting my awkward couch up three flights of stairs! I would recommend both, Fredy and Brandon, to anyone needing a delivery! - Janna






See what Lugg customers paid for similar West Elm deliveries.

Vince
Moved a queen mattress from IKEA in College Park, MD


Ben
Moved a desk and chair from West Elm in New York, NY


Kevin
Moved an armchair from Living Spaces in Phoenix to Avondale, AZ

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.


Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift over 100lbs, moving knowledge, customer experience
Truck
Newer than 2001, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift over 100lbs, moving knowledge, customer experience
Truck
Newer than 2001, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Enter your addresses to see your prices and schedule your move
Get your new West Elm furniture home the same-day in Portland with Lugg! We ensure your furniture is delivered quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track your movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.
We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Our movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.
Ready to schedule your West Elm furniture delivery? Book now








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