What is the process for using Lugg to deliver my Serena and Lily purchase?

It's simple! Here's the process: 1. Buy your Serena and Lily furniture: Complete your purchase at the store or the Serena and Lily website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup within the hour. Enter the store's address in Dallas as your pickup location and your home as the drop-off. 4. We handle the rest: Your Luggers will load, transport, and place your Serena and Lily furniture in the room of your choice.

Do I need to be at the Serena and Lily store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Serena and Lily store in Dallas, your Luggers can handle the pickup for you. Some Serena and Lily locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local Serena and Lily store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the Serena and Lily store or parking lot in Dallas. Our crew can often arrive for pickup within the hour, getting your new Serena and Lily furniture home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.

Do I need to provide an order number or Serena and Lily store receipt?

Yes, upload your digital receipt or provide your Serena and Lily order confirmation number when booking so our crew can easily locate your Serena and Lily furniture at the Dallas store.

Can Lugg pick up my Serena and Lily store order if it hasn't been paid for yet?

No, Lugg crews cannot complete payment at the store. Please ensure your Serena and Lily purchase is fully paid for and ready for pickup before booking.

Will Lugg wait if my Serena and Lily order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Serena and Lily in Dallas that your order is ready for pickup before booking.

Can Lugg take away my old furniture when delivering my new purchase?

Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-donation-pickup) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-donation-pickup) near Dallas. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.

What if I find damage to my furniture upon arrival?

Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Serena and Lily store for assistance. If damage to your furniture occurred during transport, please [contact us](https://lugg.com/contact) to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my Serena and Lily delivery?

Every Lugg Serena and Lily delivery in Dallas includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Serena and Lily delivery from start to finish.

What happens if my new furniture doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Serena and Lily store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my furniture from multiple stores in one trip?

Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

How much does a Lugg cost in Dallas?

Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city. The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.

Serena & Lily delivery in Dallas, TX

A rattan chair from the outlet and a dresser that won't fit in the hatchback. Lugg is an on-demand moving and delivery service that picks up your Serena & Lily purchase in Dallas, TX and carries it inside to the room you choose, often within the hour. Enter your store and home address to see your upfront estimate.

Two Lugg movers in Dallas, TX carrying a couch from a van into a customer's home for a Serena & Lily delivery.

4.9/5

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BBB

Accredited

Same-day Serena & Lily delivery

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

Select day

Track your delivery in real time

Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.

En-route to stop 4

Truck & muscle with every delivery

Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+

Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.

Top-rated movers nationwide

Our 5-star movers are background checked and ready to help.

Fast ⚡️

Reliable 💪

Friendly 😁

Efficient ⏱

Victor & Eugene

Helpful 🤝

HEGJ

Dallas, TX loves Lugg
for on-demand deliveries

With an average 4.9-star rating across 8,622+ verified customer reviews, Lugg is the trusted choice for on-demand Serena and Lily deliveries in Dallas, TX.

See all reviews

Carrollton, TX

Thought it would be impossible to move this dresser, but they did it like it weight 5 pounds. Quick, smooth, and greate service. - Allen

Total Price$101

Frisco, TX

Christopher and Nathan were amazing. They showed up on time, and they were polite, efficient and careful. They brought what they needed to move my dresser and couch, didn’t waste time, and did a great job. - Trinity

Total Price$254

Grapevine, TX

Adrian and Ancil are top notch! Delivered a very heavy dresser quickly and without a single scuff. Will use them every time!! - M

Total Price$111

Dallas, TX

My heart sank when they mentioned about my dresser being too heavy to carry due to the maximum being 200 lbs. However, they were determined to find a way to get the dresser moved: I was so surprised that my dresser could have it shelves removed. They also set the items in storage very convenient. - LaLa

Total Price$350

Dallas, TX

Christopher and Joshua went above and beyond. They were extremely helpful and careful with the large solid marble dining table I needed delivered. - Alexa

Total Price$236

Southlake, TX

These two gentlemen were quick, efficient and polite. I suggested they come through the side of the house so they would not have to carry the piece as far but they informed me that it wasn't very heavy and they would be happy to come through the front or the side. After placing the dining table where I wanted it, they very quickly removed the blankets and wrapping and were on their way. This is my second Lugg experience and I will definitely use you again! - Shannon

Total Price$79

Rockwall, TX

Christopher from Lugg was great. He arrived on time and was friendly throughout the move. He wrapped and protected my dining table well for the journey. At my apartment, he helped me place the table where I wanted it. I would definitely use Christopher's services again and recommend him to others on the Lugg app. Thanks for making my move easy, Christopher! - Reece

Total Price$125

Burleson, TX

Adrian an Ancil were awesome! I received a text that allowed me to track their progress on my delivery. I also received a text communication from them that allowed me to send them a picture of the receipt that was needed for the pickup. The console I ordered was carefully wrapped and protected for the trip from the store to my house and it was received undamaged. They quickly got my furniture piece, unloaded, unwrapped and placed in the right spot. This was my first time using Lugg and I would definitely use them again! Thank you Adrian and Ancil for a job well-done! - Lisa

Total Price$61

Plano, TX

Rami and Lawrence were great! I appreciated their prompt communication, how friendly they were and how quickly they delivered my chairs. They also handled my items with extra care. I would love to have them deliver for me again. - Caitlin

Total Price$101

Plano, TX

These guys were awesome… showed up, and carried and placed my chair right where I wanted it! Man, I want these guys to lug some more stuff for me! - George

Total Price$99

Richardson, TX

They took great care of the chairs I had them deliver. It was raining and they made sure to wrap them up in plastic and put a tarp over them. They did a great job. 💯 - Erin

Total Price$209

Dallas, TX

Jason & Nathan are the best! They delivered my mother’s chairs. We were very pleased with their service! 😀 - Valerie & Jeanelle

Total Price$176

Carrollton, TX

Thought it would be impossible to move this dresser, but they did it like it weight 5 pounds. Quick, smooth, and greate service. - Allen

Total Price$101

Frisco, TX

Total Price$254

Grapevine, TX

Adrian and Ancil are top notch! Delivered a very heavy dresser quickly and without a single scuff. Will use them every time!! - M

Total Price$111

Dallas, TX

Total Price$350

Dallas, TX

Christopher and Joshua went above and beyond. They were extremely helpful and careful with the large solid marble dining table I needed delivered. - Alexa

Total Price$236

Southlake, TX

Total Price$79

Rockwall, TX

Total Price$125

Burleson, TX

Total Price$61

Plano, TX

Total Price$101

Plano, TX

These guys were awesome… showed up, and carried and placed my chair right where I wanted it! Man, I want these guys to lug some more stuff for me! - George

Total Price$99

Richardson, TX

They took great care of the chairs I had them deliver. It was raining and they made sure to wrap them up in plastic and put a tarp over them. They did a great job. 💯 - Erin

Total Price$209

Dallas, TX

Jason & Nathan are the best! They delivered my mother’s chairs. We were very pleased with their service! 😀 - Valerie & Jeanelle

Total Price$176

Flower Mound, TX

I’m super happy to have found this app! Bought a chair at Home Goods and got this option from a store employee- way easier than trying to lug it into my minivan. Watch out Walmart! Now I can make those spontaneous purchases and not worry how to get it home!! - Virginia

Total Price$62

Dallas, TX

Calvin and Laurent were fantastic. Extremely friendly, very efficient and helped carry one of the chairs upstairs even! - Alexis

Total Price$100

Dallas, TX

Richard and Laurent were excellent. Great communication and care. They even reassembled our table and chair’s once they moved it inside, which I did not expect. This is what service is about! - Justin

Total Price$123

Mesquite, TX

They were very nice and professional and extremely prompt. We had our chairs delivered and sitting in our living room within and hour and a half of purchasing them. - Alexa

Total Price$144

Plano, TX

Being on time, being quick unloading & placing the chairs in place on the patio & leveling them for us. Great job. Thank you! We’ll call you again! Becky & Walter Roach - Rebecca

Total Price$58

Dallas, TX

Wonderful people. They helped me move a table a chair and a TV they were efficient and friendly. Thank you is all can say really - Kalkidan

Total Price$118

Frisco, TX

A pleasant experience! Came in and dropped off a dining room table and 6 chairs within a few minutes. - Bowen

Total Price$58

Dallas, TX

Jose and Laurent did such an excellent job in getting us our dream sectional! They arrived right on time, kept us notified, and worked seamlessly with us and the store associate. Fantastic service, I would definitely use this service again! - Abby

Total Price$152

Fort Worth, TX

they were the sweetest! 10/10 recommend! i didn’t realize how big the sectional was and even the guys that went before these 2 were amazing and so helpful and sweet! will use this company again and will recommend them to my future residents here at my property i lease at! thank you guys!! - belle

Total Price$220

Denton, TX

I had the best experience. Thomas and Omo delivered a sofa for me. The communication was top notch. They found the locations well. They were beyond respectful and kind. My sofa was delivered in pristine condition. These are very hardworking guys. I would book them over and over and over again, again. - Trudi

Total Price$240

Westlake, TX

The Team went above and beyond to get my sofa into what I learned was too narrow of a doorway. They were wonderfully careful and very patient throughout the process. - Allen

Total Price$181

Plano, TX

Will and Jason were super friendly, prompt, and professional! They handled picking up and delivering my sofa with care and speed! Extremely happy with my first experience with Lugg! - JeNai

Total Price$144

Flower Mound, TX

Total Price$62

Dallas, TX

Calvin and Laurent were fantastic. Extremely friendly, very efficient and helped carry one of the chairs upstairs even! - Alexis

Total Price$100

Dallas, TX

Total Price$123

Mesquite, TX

They were very nice and professional and extremely prompt. We had our chairs delivered and sitting in our living room within and hour and a half of purchasing them. - Alexa

Total Price$144

Plano, TX

Being on time, being quick unloading & placing the chairs in place on the patio & leveling them for us. Great job. Thank you! We’ll call you again! Becky & Walter Roach - Rebecca

Total Price$58

Dallas, TX

Wonderful people. They helped me move a table a chair and a TV they were efficient and friendly. Thank you is all can say really - Kalkidan

Total Price$118

Frisco, TX

A pleasant experience! Came in and dropped off a dining room table and 6 chairs within a few minutes. - Bowen

Total Price$58

Dallas, TX

Total Price$152

Fort Worth, TX

Total Price$220

Denton, TX

Total Price$240

Westlake, TX

The Team went above and beyond to get my sofa into what I learned was too narrow of a doorway. They were wonderfully careful and very patient throughout the process. - Allen

Total Price$181

Plano, TX

Will and Jason were super friendly, prompt, and professional! They handled picking up and delivering my sofa with care and speed! Extremely happy with my first experience with Lugg! - JeNai

Total Price$144

Lugg pricing in Dallas, TX

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255
Box+	2 Luggers	$265	$3.50	$37	$320

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

Box+

2 Luggers

Base fare$265

Per-mile rate$3.50

Per-stop fee$37

Average cost$320

* Estimate for 5 miles of driving and 15 minutes of labor. Rates vary by city. Every booking includes a small variable booking fee for Lugg's operational and safety costs. Routes over 30 miles add $2/mile for miles 31 to 50, then $2.50/mile above 50. You'll see an upfront price before you book.

Real customer prices

See what Lugg customers paid for similar Serena and Lily deliveries.

Kevin

Moved an armchair from Living Spaces in Phoenix to Avondale, AZ

XL2 Luggers XL illustration

Final price
Room of choice

Base fare$159.50

Mileage(9.8 mi @ $1.33/mi)$12.99

Booking fee$11.01

Total price$183.50

Matthew

Moved a queen mattress from Mattress Firm in Houston, TX

Pickup2 Luggers PICKUP illustration

Final price
Room of choice

Base fare$82.50

Mileage(12 mi @ $1.92/mi)$23.00

Booking fee$7.38

Total price$112.88

Srilasya

Moved a sofa from Costco in Kirkland to Bothell, WA

Van2 Luggers VAN illustration

Final price
Room of choice

Base fare$110.00

Mileage(11.8 mi @ $2.20/mi)$26.00

Booking fee$9.52

Total price$145.52

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

Visit the Lugg help center

Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!

Lugg: You’re welcome! Let us know if you need any more help with your Lugg.

Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

How Lugg vets its movers

Victor

Mover

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift up to 125 lbs, moving knowledge, customer experience

Truck

2001 or newer, insured, great shape, clean cargo

Eugene

Driver

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift up to 125 lbs, moving knowledge, customer experience

Truck

2001 or newer, insured, great shape, clean cargo

Furniture we deliver

Sofas

Couches, loveseats, and sectionals

Chairs

Armchairs, accent & reading chairs, rocking chairs, and dining chairs

Beds

Bed frames, mattresses, and headboards

Tables

Dining, kitchen, coffee, and bedside tables

Dressers

Dressers, wardrobes, and mini closets

Patio furniture

Outdoor furniture and seating

And many more!

We help you deliver

Your boxes

1 Lugger

Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Your things

2 Luggers

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Your room

2 Luggers

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Your space

2 Luggers

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Your place

2 Luggers

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Your home

2 Luggers

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Get an estimate

Enter your addresses to see your prices and schedule your move

2 Lugg movers delivering Christmas gifts to a donation center

2 Lugg movers wrapping a piece of art for delivery

Lugg mover strapping down furniture in pickup truck

Lugg mover protecting furniture with damage protection

Lugg movers wrapping furniture in storage unit

Lugg mover protecting a furniture delivery

Happy Lugg customer watches as her movers disassemble bed frame

2 Lugg movers with another happy customer

Lugg mover delivers Christmas gift to donation center

Getting Serena & Lily furniture home the same day in Dallas

Serena & Lily may deliver orders placed online, but a piece you buy in person at an outlet or a design shop still needs a way home, and that's the gap Lugg fills. Book a Lugg once you've paid, and Lugg movers pick up your purchase and carry it inside to the room you choose, often within the hour. You pay Serena & Lily for what you buy, and Lugg's upfront estimate covers the delivery. Lugg is an on-demand moving and delivery service that picks up Serena & Lily furniture from outlets and design shops for people who want it home the same day.

Serena & Lily outlet pickups

Outlet finds rarely fit in the car, and they don't wait around for you to come back with a truck. Pay for your piece at the register, then book a Lugg with the outlet as your pickup and your home as the drop-off. Tables, chairs and dressers are the most common Serena & Lily Luggs, followed by beds and sofas, and rugs, rattan and outdoor pieces come home the same way.

Which Lugg fits your Serena & Lily piece

Choose a vehicle at least as long as your longest piece. A Van (at least 8 feet) is enclosed, which keeps upholstery, linen slipcovers and rattan dry, and it's the most common choice for a Serena & Lily run. A pickup truck, booked as a Lite or a Pickup, has a bed at least 6 feet long and carries a tarp. An XL (at least 10 feet) or a Box truck, 12 to 16 feet, takes a bed, a dresser and a dining set in one trip.

Painted finishes, rattan and heavy wood

Lugg movers wrap and strap each piece before it goes on the truck, which matters most on painted dressers, woven rattan and anything with a finish that scuffs easily. Solid wood dressers and sideboards are heavy, so check the weight before you book. Lugg's weight limit is 125 lbs per Lugger, or 250 lbs per item on any vehicle that comes with two Luggers: Pickup, Van, XL, Box or Box+. Anything heavier needs more Luggers on the job, so book a second Lugg for the same time window.

Inside, upstairs, and put together

Lugg movers carry your Serena & Lily order to the room of your choice, whether that's a bedroom up a flight of stairs or a covered porch. Measure the doorway and the stairwell first so a headboard or a sideboard doesn't stop at the front door. Once it's in place, Lugg movers can assemble it right there in the room, from a bed frame to a dining table.

FAQs - Serena and Lily deliveries in Dallas, TX

Can't find the answer?

Submit your question Go to the help center

Get Serena & Lily delivery in these nearby cities

Moving help when you need it throughout Dallas

A truck and movers for any occasion

Move to/from college

A Lugger walks beside a pickup truck with a plastic-wrapped sofa strapped into the bed.

FurnitureStoreDelivery

Serena & Lily delivery in Dallas, TX

Same-day Serena & Lily delivery

Deliveries on your schedule

Track your delivery in real time

Truck & muscle with every delivery

Your delivery is fully backed by our Damage Protection Guarantee

Top-rated movers nationwide

Dallas, TX loves Luggfor on-demand deliveries

Lugg pricing in Dallas, TX

Lite

Pickup

Van

XL

Box

Box+

Real customer prices

Dedicated support

Trusted movers

Furniture we deliver

Sofas

Chairs

Beds

Tables

Dressers

Patio furniture

We help you deliver

Your boxes

Your things

Your room

Your space

Your place

Your home

Get an estimate

Getting Serena & Lily furniture home the same day in Dallas

Serena & Lily outlet pickups

Which Lugg fits your Serena & Lily piece

Painted finishes, rattan and heavy wood

Inside, upstairs, and put together

FAQs - Serena and Lily deliveries in Dallas, TX

What is the process for using Lugg to deliver my Serena and Lily purchase?

Do I need to be at the Serena and Lily store for pickup?

What if I buy something in a local Serena and Lily store and want it delivered the same day?

Do I need to provide an order number or Serena and Lily store receipt?

Can Lugg pick up my Serena and Lily store order if it hasn't been paid for yet?

Will Lugg wait if my Serena and Lily order isn't ready when they arrive?

Can Lugg take away my old furniture when delivering my new purchase?

What if I find damage to my furniture upon arrival?

What supplies and protective equipment will my Luggers bring for my Serena and Lily delivery?

What happens if my new furniture doesn't fit through my doorway?

Can Lugg pick up my furniture from multiple stores in one trip?

How much does a Lugg cost in Dallas?

Can't find the answer?

Get Serena & Lily delivery in these nearby cities

A truck and movers for any occasion

Read more about Lugg deliveries

What shoppers actually haul home on Black Friday

Bought furniture on Black Friday? How to get it home today

Round Top Antiques Fair: how to shop it and get it home

Where unwanted furniture goes: why mattresses don't get a second life

Dallas, TX loves Lugg
for on-demand deliveries