How do my Luggers know what to pick up from my From House to Home seller, and how will they contact the seller?

When you book, upload photos and a clear description of the item from From House to Home in Austin - your Luggers will use this to identify it. They'll also confirm it matches the photos or description you provided so the correct used item is picked up. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location. Once your crew is en route, you can also message them directly in the Lugg app to relay any last-minute details. This process works smoothly whether the pickup is from a private seller, thrift shop, secondhand store, or estate sale.

Do I need to be present when Lugg picks up my From House to Home item from the seller?

No, you don't need to be at the pickup location as long as the From House to Home seller is available to release the item and your booking includes clear photos and notes. Most used-item sellers are comfortable meeting directly with the crew. If the seller is leaving the item outside for contactless pickup, please confirm this with them ahead of time and make sure the item is clearly labeled. You'll be able to track your crew's arrival in real time and message them directly in the app.

Does Lugg provide same-day & next-day From House to Home deliveries in Austin?

Yes, Lugg provides on-demand, same-day, and next-day From House to Home deliveries. You can book movers and a truck within the hour, or schedule up to 60 days in advance for a time that works best for you.

What happens if the From House to Home seller isn't home or doesn't have the item ready when my Lugg arrives?

Your Luggers will attempt to contact the From House to Home seller and wait a reasonable amount of time. Any wait time is billed at your standard per-minute labor rate. If the seller is unresponsive and the pickup can't be completed, the Lugg will be canceled, and a cancellation fee may apply. To avoid this, please confirm the pickup time with the seller 1–2 hours before your arrival window. Double-checking the seller's availability helps prevent common used-item issues like no-shows or last-minute listing changes.

Can Lugg pay the From House to Home seller for me when they pick up the item (Cash on Delivery)?

No, Lugg crews cannot handle cash, checks, or digital payments between you and the seller, for liability and security reasons. Please arrange payment directly with the From House to Home seller. We recommend using a secure digital payment app after you've confirmed our crew has the item. Handling payment yourself keeps the transaction secure and helps avoid common risks with second hand purchases.

Can Lugg pick up used appliances from the From House to Home or other second hand sellers?

Yes, Lugg can pick up and deliver used appliances such as washers, dryers, refrigerators, and stoves, as long as they fit safely in the truck you choose. Please make sure the seller has disconnected the appliance and that any water lines are fully drained before the crew arrives, as Luggers aren't able to provide plumbing or electrical services.

What size truck and crew should I book for my From House to Home delivery?

Pick the truck that fits what you're moving. Almost every option is a two-Lugger booking, so crew size isn't usually the decision — the Lugg Lite is the exception. * Lite: 6 ft+ long × 4.5 ft wide. A single Lugger with a pickup truck, for a stack of boxes or a few lighter pieces. * Pickup: 6 ft+ long × 4.5 ft wide. The same truck as the Lite, with a second Lugger. * Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. Enclosed, so better in bad weather. * XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. * Box: 12–16 ft long × 6 ft wide × 7 ft tall. * Box+: 18–24 ft long × 6 ft wide × 7 ft tall. The largest option, built for commercial relocations and anything that needs maximum cargo space. **Tip**: Pickup trucks carry a tarp for light rain, but book an enclosed truck — Van, XL, Box or Box+ — if heavier rain is forecast. When in doubt, size up. Not all box trucks have a lift gate. If your From House to Home delivery needs one, say so in the '**What are you moving?**' field when booking and Lugg will do its best to accommodate.

Can the crew inspect the item for damage before loading it?

While the Luggers can confirm the items' general condition, they are moving experts, not item inspectors. Upon request, they can perform basic inspections for quality, authenticity, or functionality, billed at the standard labor-minute rate. They will note and photograph any obvious, significant pre-existing damage (e.g., a large crack in a mirror, a torn sofa cushion) to ensure they aren't held responsible. For overall condition or quality concerns, we recommend asking the seller for detailed photos or a short video ahead of time.

Can Lugg disassemble and assemble furniture during my From House to Home delivery?

Yes, your Luggers can help with basic furniture disassembly and assembly during your From House to Home delivery. Crews bring standard tools, but if your items need specialty tools or instructions, please have those ready. Time spent disassembling or assembling is included in your total labor.

Will Lugg bring my From House to Home item inside and place it where I want it?

Yes, your Luggers will bring your used item(s) inside, carry it upstairs/downstairs, and place it exactly where you want it, whether that's a living room, bedroom, office, or hallway. Lugg doesn't add a surcharge for stairs, tight spaces, or in-home placement. Handling is billed at the standard per-minute labor rate, so a longer carry means more billed minutes.

What if Lugg gets there and the From House to Home item is not as described, and I don't want it anymore?

If you decide to cancel the purchase and delivery upon our crew's arrival, you may still be responsible for the Lugg booking. This includes situations where the item's size, condition, or appearance doesn't match the listing photos or what the seller described. Lugg's role is item transportation, and we're required to compensate crews for their time and travel.

What supplies and protective equipment will my Luggers bring for my From House to Home delivery?

Every Lugg From House to Home delivery in Austin includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient From House to Home delivery from start to finish.

Can you pick up an item and hold it for a few days before delivering it to me in Austin?

No, Lugg does not have storage facilities and can't hold items. Your pickup and delivery in Austin must be completed within the same booking.

The seller offered me another small item for free. Can the Luggers grab that too?

Yes, as long as the additional item(s) fit safely in the truck you booked and don't violate weight or restricted-items policies, we're happy to take them. The extra loading time is billed at the per-minute labor rate. For a smooth pickup, note any possible extras in your From House to Home booking details. If you're planning to pick up from multiple sellers, you can also add extra stops directly in your booking.

How much does a Lugg cost in Austin?

Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city. The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.

From House to Home donation delivery in Austin, TX

From House to Home makes the process of rebuilding a home a little easier. Get your new furniture home same-day without the hassle or heavy lifting.

4.9/5

4.2K Reviews

4.9/5

46K Ratings

4.6/5

1.3K Reviews

4.8/5

4.7K Reviews

4.9/5

4.1K Reviews

BBB

Accredited

From House to Home furniture delivery, on-demand

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

Select day

Track your delivery in real time

Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.

En-route to stop 4

Truck & muscle with every delivery

Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+

Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery is safe with us.

Top-rated movers nationwide

Our professional 5-star movers, are background checked, and ready to help.

Fast ⚡️

Reliable 💪

Friendly 😁

Efficient ⏱

Victor & Eugene

Helpful 🤝

HEGJ

Austin, TX loves Lugg
for on-demand deliveries

With an average 4.9-star rating across 4,044+ verified customer reviews, Lugg is the trusted choice for on-demand From House to Home deliveries in Austin, TX.

See all reviews

Austin, TX

We had a wonderful experience. Efficient, friendly, and very careful with our furniture pickup. Thank you! - Katrina

Total Price$290

Austin, TX

Trevor and Jonathan were great! We’ll definitely use lugg again for our furniture pickup/moving needs based on this experience. - Pam

Total Price$145

Austin, TX

These guys are top notch. They were on time professional and extremely efficient with pickup and drop off. The even secured my items by putting plastic wrap and covering. They went above and beyond my deepest gratitude - Gregory

Total Price$100

Austin, TX

They keep in touch with a message and fone calling as they were doing the pickup and delivery. That make it easier for me. Thank you very much. - Lizet

Total Price$91

Austin, TX

Dalton & Rabah were amazing!! Very thankful for them being able to accommodate my furniture pickup last minute. They were perfect for the job - Tyler

Total Price$133

Austin, TX

Saved a ton of money by buying furniture and an elliptical at the thrift store and scheduling a Lugg pickup. No hiccups. - Daniel

Total Price$169

Austin, TX

Luiz was communicative and friendly. He arrived on time in a very clean pickup truck. My item was well secured and protected. - Michael

Total Price$155

Austin, TX

Jon and Jeremy were right on time. They kept me informed about the pickup time from store and arrival time at my home. Grt service! Definitely recommend 👍 - Prasant

Total Price$61

Austin, TX

Rafael and Jose were awesome! They got to my pickup spot incredibly quickly and somehow made all that heavy lifting look easy. I knew my new sofa was in good hands! They were also super polite and easy to deal with. - Camille

Total Price$155

Austin, TX

John & Teddy were absolutely amazing unloading my moving truck into my apartment building. Extremely fast and an immense help while moving. Would definitely recommend them. - William

Total Price$207

Austin, TX

Friendly perfect team thank you so much, And I will be more than happy to have your services in the future. - Narimane

Total Price$48

Austin, TX

This was the best delivery ever. Eric was very courteous and friendly. I told him he was the best. I appreciate Lugg. This was my first time using your company but I would not hesitate using you again. Thanks! I gave Eric a tip - Laurene

Total Price$60

Austin, TX

We had a wonderful experience. Efficient, friendly, and very careful with our furniture pickup. Thank you! - Katrina

Total Price$290

Austin, TX

Trevor and Jonathan were great! We’ll definitely use lugg again for our furniture pickup/moving needs based on this experience. - Pam

Total Price$145

Austin, TX

Total Price$100

Austin, TX

They keep in touch with a message and fone calling as they were doing the pickup and delivery. That make it easier for me. Thank you very much. - Lizet

Total Price$91

Austin, TX

Dalton & Rabah were amazing!! Very thankful for them being able to accommodate my furniture pickup last minute. They were perfect for the job - Tyler

Total Price$133

Austin, TX

Saved a ton of money by buying furniture and an elliptical at the thrift store and scheduling a Lugg pickup. No hiccups. - Daniel

Total Price$169

Austin, TX

Luiz was communicative and friendly. He arrived on time in a very clean pickup truck. My item was well secured and protected. - Michael

Total Price$155

Austin, TX

Jon and Jeremy were right on time. They kept me informed about the pickup time from store and arrival time at my home. Grt service! Definitely recommend 👍 - Prasant

Total Price$61

Austin, TX

Total Price$155

Austin, TX

John & Teddy were absolutely amazing unloading my moving truck into my apartment building. Extremely fast and an immense help while moving. Would definitely recommend them. - William

Total Price$207

Austin, TX

Friendly perfect team thank you so much, And I will be more than happy to have your services in the future. - Narimane

Total Price$48

Austin, TX

Total Price$60

Austin, TX

Absolutely incredible service! I had a HUGE HomeGoods haul and honestly couldn’t believe how much they were able to fit into their Sprinter van. They handled everything perfectly and made the entire delivery process so easy and stress-free. They were extremely hardworking, professional, careful with all of my purchases, and incredibly helpful from start to finish. The value for the service was amazing, especially considering how much I had to move. They worked efficiently and made what could have been a stressful delivery feel effortless. I seriously cannot recommend them enough. If you need help transporting furniture, large purchases, or a big shopping haul, these are the people to call. Fantastic service, great value, and genuinely hard workers. I will absolutely use them again! - Kassandra

Total Price$113

Austin, TX

John and Marcus were absolutely wonderful! We needed last-minute help moving several heavy pieces of furniture, including a couch up the stairs, and they got everything done in an amazing amount of time. They were professional, friendly, efficient, and clearly knew exactly what they were doing. What had turned into a stressful situation for us was handled so quickly and easily once they arrived. I cannot say enough good things about them. I would absolutely use John and Marcus again and highly recommend them. Thank you both so much! - Leslie

Total Price$134

Austin, TX

They were awesome! Made the whole thing extremely fast and easy to coordinate. A much better experience than trying to find professional movers—will be recommending to my friends. - Ella

Total Price$70

Georgetown, TX

This is the 2nd time we had Ali help us move furniture from one place to another. I raved about him the first time and I'm raving about him again! And Stevie was so great too! - Kim

Total Price$78

Austin, TX

Victor and Rhidon were very professional and friendly. They treated my dining table with care and respect. I would definitely use the lugg service again. - Eunice

Total Price$223

Austin, TX

Jon and Jeremy were very efficient, cautious and courteous. They move a large desk up to the 3rd floor for me and that thing was HEAVY. I would definitely use them again! Thanks guys!! - Christine

Total Price$50

Austin, TX

I literally never leave reviews, but my experience with Colby and Kendrick was too good not to. They were absolutely phenomenal. They worked so well together and honestly should always be paired together. They came in and meant business. They were fast, efficient, personable, kind, and incredibly intentional with my belongings. The way they packed everything, handled everything, and paid attention to every little detail was unmatched. They somehow made moving, which is usually so stressful, actually feel fun and easy. They far exceeded my expectations, and I was seriously blown away by the entire experience. I genuinely cannot say enough good things about them. I would recommend Colby and Kendrick to literally anyone. So, so grateful for them. - Alyssa

Total Price$93

Austin, TX

We are still waiting for the assembly, once they come back and complete the assembly we can mark the lug Complete but right now assembly is still Not done - Jaspreet

Total Price$268

Austin, TX

Juan and Jonathan were awesome - super efficient and careful. This desk was quite heavy and they moved it up three flights of stairs. I appreciate it so much! Thank you! - Katie

Total Price$229

Cedar Park, TX

John and Jeremy are the best, very professional, polite, and handle the work diligently I’ll book them for sure - Joana

Total Price$168

Austin, TX

They were great, very professional! They got a flat tire but stopped at discount tire in 20 minutes and were back on the road. No BS. Thanks! - Hugh

Total Price$100

Leander, TX

These guys were great! Helped me out when scheduling was slightly off for my arrival at point A. Appreciate you! - Kytra

Total Price$304

Austin, TX

Total Price$113

Austin, TX

Total Price$134

Austin, TX

They were awesome! Made the whole thing extremely fast and easy to coordinate. A much better experience than trying to find professional movers—will be recommending to my friends. - Ella

Total Price$70

Georgetown, TX

This is the 2nd time we had Ali help us move furniture from one place to another. I raved about him the first time and I'm raving about him again! And Stevie was so great too! - Kim

Total Price$78

Austin, TX

Victor and Rhidon were very professional and friendly. They treated my dining table with care and respect. I would definitely use the lugg service again. - Eunice

Total Price$223

Austin, TX

Jon and Jeremy were very efficient, cautious and courteous. They move a large desk up to the 3rd floor for me and that thing was HEAVY. I would definitely use them again! Thanks guys!! - Christine

Total Price$50

Austin, TX

Total Price$93

Austin, TX

We are still waiting for the assembly, once they come back and complete the assembly we can mark the lug Complete but right now assembly is still Not done - Jaspreet

Total Price$268

Austin, TX

Juan and Jonathan were awesome - super efficient and careful. This desk was quite heavy and they moved it up three flights of stairs. I appreciate it so much! Thank you! - Katie

Total Price$229

Cedar Park, TX

John and Jeremy are the best, very professional, polite, and handle the work diligently I’ll book them for sure - Joana

Total Price$168

Austin, TX

They were great, very professional! They got a flat tire but stopped at discount tire in 20 minutes and were back on the road. No BS. Thanks! - Hugh

Total Price$100

Leander, TX

These guys were great! Helped me out when scheduling was slightly off for my arrival at point A. Appreciate you! - Kytra

Total Price$304

Lugg pricing in Austin, TX

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170
Box	2 Luggers	$152	$5.00	$3.00	$222

Lite

1 Lugger

Base fare$26

Per-mile rate$1.96

Per-min labor$0.95

Average cost$50

Pickup

2 Luggers

Base fare$38

Per-mile rate$2.24

Per-min labor$1.62

Average cost$74

Van

2 Luggers

Base fare$68

Per-mile rate$3.08

Per-min labor$2.02

Average cost$114

XL

2 Luggers

Base fare$117

Per-mile rate$3.70

Per-min labor$2.30

Average cost$170

Box

2 Luggers

Base fare$152

Per-mile rate$5.00

Per-min labor$3.00

Average cost$222

* Estimate for 5 miles of driving and 15 minutes of labor. Rates vary by city. Every booking includes a small variable booking fee for Lugg's operational and safety costs. Routes over 30 miles add $2/mile for miles 31 to 50, then $2.50/mile above 50. You'll see an upfront price before you book.

Real customer prices

See what Lugg customers paid for similar From House to Home deliveries.

Mark

Moved a bar and chairs from Facebook Marketplace in New York, NY

Lite1 Lugger LITE illustration

Base fare$31.20

Mileage(9 mi @ $2.35/mi)$21.15

Labor(16 min @ $1.13/min)$18.02

Booking fee$4.49

Total price$74.86

Most customers pay$88–$117

Kimberly

Moved a hutch from Facebook Marketplace in San Francisco, CA

Pickup2 Luggers PICKUP illustration

Base fare$38.00

Mileage(1.6 mi @ $2.24/mi)$3.58

Labor(40 min @ $1.63/min)$65.01

Booking fee$6.80

Total price$113.39

Most customers pay$80–$115

Elizabeth

Moved a dining table & 6 chairs from Craigslist in Glenview to Evanston, IL

Van2 Luggers VAN illustration

Base fare$68.00

Mileage(9.1 mi @ $3.08/mi)$28.03

Labor(52 min @ $2.02/min)$105.10

Booking fee$12.84

Total price$213.97

Most customers pay$156–$199

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

Visit the Lugg help center

Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

How Lugg vets its movers