Alonso and Ernest were extremely communicative, kind, and efficient with the delivery of my dresser! I would highly recommend Lugg and especially the both of them! - Bailey

A rattan chair from the outlet and a dresser that won't fit in the hatchback. Lugg is an on-demand moving and delivery platform where you book local movers to pick up your Serena & Lily purchase in New York City, NY and carry it inside to the room you choose, often within the hour. Enter your store and home address to see your upfront estimate.

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
Select day
Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.








Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand Serena and Lily deliveries in New York City, NY.
Alonso and Ernest were extremely communicative, kind, and efficient with the delivery of my dresser! I would highly recommend Lugg and especially the both of them! - Bailey

Really prepared, kind, and helpful! Brought all the moving blankets and wrapping supplies and even fixed the dresser legs for me while he was waiting for me to open the door for drop off. - Saniya

Diego and Carlos were extremely efficient and communicative and handled the dresser (an extremely heavy one) they picked up for me with a lot of care. Highly recommend them! Thank you guys again! - James

Amazing team!! They moved a very heavy dresser up stairs and were safe and controlled the entire time. Would recommend them to anyone - Piper

Marlon & Garfield were super fast and efficient in bringing the dresser to and from to my apartment. Highly recommend! - Cross

Darrell was very punctual and communicative when moving a dresser for us! Really appreciated the help, would definitely hire again. - Megan

Dmetry and Brennan did a great job, and got my new dresser moved in one piece, in the rain no less! Super easy first experience with Lugg. Thank you! - Katie

Theodore and Garfield are amazing. They had to deal with a very heavy piece of furniture and an annoying situation with our dresser drawers. They were very helpful with advice and handled the whole move like total pros. They are the best - schuyler

Brandon and Marcos were awesome! They were very timely, showed their care with the dresser, and offered to help assemble it. It’s an immediate 5 star rating for me. - Sam

They really put in the time and patience to make sure the drawers on the dresser were correctly placed - Victoria

Octavio and Kevroy were very efficient and careful moving my dresser. They were very professional and friendly with both the pick up and drop off. Would highly reccomend! - Rebecca

Orandae and Jeremy were amazing- they helped us get our dresser up to our third floor walk up despite the challenges of getting around tight corners. Amazing attitudes and friendliest guys :) would love to book them again for a future move - Lynn

We have an old house with funky doorways and lots of stairs. They took their time to game plan communicate and problem solve as they moved a dresser up to the third floor. We truly appreciate all their hard work and would highly recommend! - anna

Tauren was absolutely great. He was on time, professional and really helped us out by deftly taking apart an antique vintage dresser for transport and putting it back together. He took great care and paid attention to detail and was fast. Highly recommend his services. - Beth

These guys moved two dressers into a room where my baby was sleeping without waking her up! Five stars! Highly recommend! - Allison

So great! Thank you!!! Delroy and Jean were both really nice and did a great job moving a large heavy dresser. Thanks! - Katherine

I had an absolutely fantastic experience with Vaughn and Edwin from Lugg! I needed a dresser moved last minute up two flights of stairs, and these guys were lifesavers. They were incredibly professional, efficient, and super careful with my furniture. They tackled those stairs with no problem and had the dresser in place in no time. I really appreciate their quick response and how smoothly everything went. If you need reliable and strong movers, Vaughn and Edwin are your go-to team. Highly recommend! - Alex

Literally the best experience ever - my dresser was larger, heavier, and more cumbersome than I knew and they somehow got it into my apartment in the pouring rain. - Olivia

quick and professional! they wrapped up the dresser at pickup and put it where i wanted it to go and unwrapped at drop off. would hire again! - Dana

Jonathan was amazing!!! He went above and beyond to get me my dresser from outside of the city. Was super helpful, and so courteous !!! - Tiffany

Dmetry and Jonathan were wonderful! Friendly, called ahead, arrived within the window at the time they said they would. Very careful moving my dresser down a flight and up a flight at the drop off location and even helped me reposition a piece of heavy furniture in my new bedroom. They were great and would recommend Lugg! - Lauren

These two were friendly and helpful. They even wrapped the dresser that I had. Thank you two!! Lifesaver for a last minute pickup - Peter

These guys are champs - lugged a laaaarge dresser to a fourth-floor walkup apt. Super efficient, would be pleased to have them again. - Blake

Robert was super careful when carrying my dresser. He arrived exactly on time, and we worked very fast. He was also nice and friendly to speak with! - Elizabeth







See what Lugg customers paid for similar Serena and Lily deliveries.
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Enter your addresses to see your prices and schedule your move
Serena & Lily may deliver orders placed online, but a piece you buy in person at an outlet or a design shop still needs a way home, and that's the gap Lugg fills. Book a Lugg once you've paid, and Lugg movers pick up your purchase and carry it inside to the room you choose, often within the hour. You pay Serena & Lily for what you buy, and Lugg's upfront estimate covers the delivery. Lugg is an on-demand moving and delivery platform where you book local movers to pick up Serena & Lily furniture from outlets and design shops for people who want it home the same day.
Outlet finds rarely fit in the car, and they don't wait around for you to come back with a truck. Pay for your piece at the register, then book a Lugg with the outlet as your pickup and your home as the drop-off. Tables, chairs and dressers are the most common Serena & Lily Luggs, followed by beds and sofas, and rugs, rattan and outdoor pieces come home the same way.
Choose a vehicle at least as long as your longest piece. A Van (at least 8 feet) is enclosed, which keeps upholstery, linen slipcovers and rattan dry, and it's the most common choice for a Serena & Lily run. A pickup truck, booked as a Lite or a Pickup, has a bed at least 6 feet long and carries a tarp. An XL (at least 10 feet) or a Box truck, 12 to 16 feet, takes a bed, a dresser and a dining set in one trip.
Lugg movers wrap and strap each piece before it goes on the truck, which matters most on painted dressers, woven rattan and anything with a finish that scuffs easily. Solid wood dressers and sideboards are heavy, so check the weight before you book. Lugg's weight limit is 125 lbs per Lugger, or 250 lbs per item on any vehicle that comes with two Luggers: Pickup, Van, XL, Box or Box+. Anything heavier needs more Luggers on the job, so book a second Lugg for the same time window.
Lugg movers carry your Serena & Lily order to the room of your choice, whether that's a bedroom up a flight of stairs or a covered porch. Measure the doorway and the stairwell first so a headboard or a sideboard doesn't stop at the front door. Once it's in place, Lugg movers can assemble it right there in the room, from a bed frame to a dining table.
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the Serena and Lily store or parking lot in New York City. Your movers can often arrive for pickup within the hour, getting your new Serena and Lily furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near New York City. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your Serena and Lily purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Serena and Lily store in New York City, your Luggers can handle the pickup for you. Some Serena and Lily locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your Serena and Lily order confirmation number when booking so your movers can easily locate your Serena and Lily furniture at the New York City store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Serena and Lily in New York City that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Serena and Lily store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Serena and Lily store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg Serena and Lily delivery in New York City includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Serena and Lily delivery from start to finish.
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