A rattan chair from the outlet and a dresser that won't fit in the hatchback. Lugg is an on-demand moving and delivery platform where you book local movers to pick up your Serena & Lily purchase in San Francisco, CA and carry it inside to the room you choose, often within the hour. Enter your store and home address to see your upfront estimate.
Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
Select day
Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.
Lugg Lite
Lugg Pickup
Lugg Van
Lugg XL
Lugg Box
Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.
Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand Serena and Lily deliveries in San Francisco, CA.
Efficient and very careful wrapping up the furniture. They took apart the bed and reassembled it quickly and perfectly. The nightstands and bed are in perfect condition due to their careful moving skills. Highly recommend these movers! - Claire
They were amazing!! Professional and reassuring, polite and strong! Moved a heavy bedroom dresser and two nightstands with ease and delivered up 17 steps!! Will definitely look to use their moving services again soon! - Sabrina
Erick was awesome! Super communicative and fast. My friend has an appointment that she had to go to and he was able to get to us in time for her to give him the nightstand and he was here within 15 minutes, followed directions and was done within 5 minutes. This was a great first experience! - Mele
Ivan & Santiago showed up early and were very efficient and careful moving our dresser and nightstand. They are pros. - Falcon
Ivan and Daniel did a fantastic job with my move! I was on the third floor of a SF apartment and they were able to move my bed, large dresser, desk, rug, and nightstand without a problem down the stairs and into the truck. They took excellent care of my belongings and made sure everything was properly wrapped in blankets and sealed with plastic wrap before carefully loading it into the truck. They also helped me move out many more boxes of items and load them into my car. They were very friendly and did a great job! - Kate
I was somewhat worried that the sofa, dresser, bar cart, and nightstands wouldn't fit in the fan. But they made it work and everything arrived safely and intact. They arrived on time (a bit early actually) and moved everything efficiently. If I ever need to Lugg some large pieces of furniture again, these are the guys I want. - Justin
Delivery was great and on time. The two men unpacked the boxes and carried the nightstands upstairs for me. I was a bit dissapointed when they told me they could not take the cardboard boxes with them. Last time I used Lugg to pick up and deliver furniture they hauled away the boxes for me. I love the pick up and delivery services this app provides. - Darlene
Kenny and Fernando were incredibly nice, patient, and efficient. They packed a mattress, bed, drawer, and nightstand very securely onto their truck. I would 110% recommend them to anyone! - Angelica
Really appreciated Jose and Francesco doing the heavy lifting for me today, they even adjusted the placement of the heavy dresser once planted as the fabric underneath wasn’t centered. Great guys! Phone calls and texts weren’t going through and they still figured out a way to find my house. TY! - Stephanie
Very nice father and son team! Thank you both so much - I love my new dresser! They even set it up where I wanted it! ☺️ - Bella
Kenny and Jessiah were so awesome! They handled and bulky and heavy dresser with ease. they were really careful with the furniture as well. Best in the business! - Lilly
Angel and Mauro did such an amazing job - they arrived early, worked quickly, wrapped everything carefully, moved a very heavy dresser down my stairs and were so so friendly I highly recommend them! - Maggie
They were AMAZING! Nice, prompt, thoughtful, conscientious of my walls, lifted the dresser over my railing in the stairwell and was gentle with my furniture. Love these guys. - Carolyn
Juan and Maylon were excellent! They were punctual, professional, so efficient and I was so worried about them carrying that dresser up the large flight if stairs outside but they were champs! - Cindy
Emmanuel and Claudia were expert movers that truly went above and beyond. They were extremely friendly and communicative. They handled the heavy dresser like it was nothing. I would use them again in a heartbeat - Madison
Mardo and Abraham were wonderful to work with! Super friendly and helpful when my dresser was not sitting evenly - Mariah
I am so grateful to Kenny and Marlon! They helped me get a VERY HEAVY, solid wood dresser into my 2nd floor apartment. That means a flight of stairs too! Thank you both. - Heather
so helpful and nice! helped me unpack and set up the dresser which i really appreciated. great service, left a cash tip! - natalie
Never had a better experience when it comes to moving furniture. Both Christopher and Paulo were friendly and moved our dresser in without any issues. Even put it in our bedroom! Would love to work with them again should the need arise. Thank you both!! - Joseph
Aleksey and Ryan were fantastic! They were very helpful quick and efficient throughout the move. They handled two heavy dressers with care and made the process smooth. Highly recommend their service. - Yichen
Careful and very professional. They carefully wrapped my dresser and moved it on a dolly they brought. Impressive. - Janet
Leonardo & Mauro were professional and efficient. They did a great job moving a few pieces of furniture and picking up a dresser we had purchased on FB Marketplace. - Rachel
Very helpful, friendly, and efficient! They helped us move our wooden dresser into our apartment. They were so fast, and nice. This was our first time using Lugg and were very happy with this job. Thank you! - Lucy
Asseem & the team were fantastic! I ordered a very large/heavy dresser and they took great care of it and moved it up some super heavy stairs. Highly recommend! - Bridget
See what Lugg customers paid for similar Serena and Lily deliveries.
Kevin
Moved an armchair from Living Spaces in Phoenix to Avondale, AZ
Matthew
Moved a queen mattress from Mattress Firm in Houston, TX
Srilasya
Moved a sofa from Costco in Kirkland to Bothell, WA
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.
Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.
Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.
Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.
Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.
Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.
Enter your addresses to see your prices and schedule your move
Serena & Lily may deliver orders placed online, but a piece you buy in person at an outlet or a design shop still needs a way home, and that's the gap Lugg fills. Book a Lugg once you've paid, and Lugg movers pick up your purchase and carry it inside to the room you choose, often within the hour. You pay Serena & Lily for what you buy, and Lugg's upfront estimate covers the delivery. Lugg is an on-demand moving and delivery platform where you book local movers to pick up Serena & Lily furniture from outlets and design shops for people who want it home the same day.
Outlet finds rarely fit in the car, and they don't wait around for you to come back with a truck. Pay for your piece at the register, then book a Lugg with the outlet as your pickup and your home as the drop-off. Tables, chairs and dressers are the most common Serena & Lily Luggs, followed by beds and sofas, and rugs, rattan and outdoor pieces come home the same way.
Choose a vehicle at least as long as your longest piece. A Van (at least 8 feet) is enclosed, which keeps upholstery, linen slipcovers and rattan dry, and it's the most common choice for a Serena & Lily run. A pickup truck, booked as a Lite or a Pickup, has a bed at least 6 feet long and carries a tarp. An XL (at least 10 feet) or a Box truck, 12 to 16 feet, takes a bed, a dresser and a dining set in one trip.
Lugg movers wrap and strap each piece before it goes on the truck, which matters most on painted dressers, woven rattan and anything with a finish that scuffs easily. Solid wood dressers and sideboards are heavy, so check the weight before you book. Lugg's weight limit is 125 lbs per Lugger, or 250 lbs per item on any vehicle that comes with two Luggers: Pickup, Van, XL, Box or Box+. Anything heavier needs more Luggers on the job, so book a second Lugg for the same time window.
Lugg movers carry your Serena & Lily order to the room of your choice, whether that's a bedroom up a flight of stairs or a covered porch. Measure the doorway and the stairwell first so a headboard or a sideboard doesn't stop at the front door. Once it's in place, Lugg movers can assemble it right there in the room, from a bed frame to a dining table.
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the Serena and Lily store or parking lot in San Francisco. Your movers can often arrive for pickup within the hour, getting your new Serena and Lily furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near San Francisco. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your Serena and Lily purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Serena and Lily store in San Francisco, your Luggers can handle the pickup for you. Some Serena and Lily locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your Serena and Lily order confirmation number when booking so your movers can easily locate your Serena and Lily furniture at the San Francisco store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Serena and Lily in San Francisco that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Serena and Lily store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Serena and Lily store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg Serena and Lily delivery in San Francisco includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Serena and Lily delivery from start to finish.
Moving help when you need it throughout San Francisco
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