How do my Luggers know what to pick up from my From House to Home seller, and how will they contact the seller?

When you book, upload photos and a clear description of the item from From House to Home in New Haven - your Luggers will use this to identify it. They'll also confirm it matches the photos or description you provided so the correct used item is picked up. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location. Once your crew is en route, you can also message them directly in the Lugg app to relay any last-minute details. This process works smoothly whether the pickup is from a private seller, thrift shop, secondhand store, or estate sale.

Do I need to be present when Lugg picks up my From House to Home item from the seller?

No, you don't need to be at the pickup location as long as the From House to Home seller is available to release the item and your booking includes clear photos and notes. Most used-item sellers are comfortable meeting directly with the crew. If the seller is leaving the item outside for contactless pickup, please confirm this with them ahead of time and make sure the item is clearly labeled. You'll be able to track your crew's arrival in real time and message them directly in the app.

Does Lugg provide same-day & next-day From House to Home deliveries in New Haven?

Yes, Lugg provides on-demand, same-day, and next-day From House to Home deliveries. You can book movers and a truck within the hour, or schedule up to 60 days in advance for a time that works best for you.

What happens if the From House to Home seller isn't home or doesn't have the item ready when my Lugg arrives?

Your Luggers will attempt to contact the From House to Home seller and wait a reasonable amount of time. Any wait time is billed at your standard per-minute labor rate. If the seller is unresponsive and the pickup can't be completed, the Lugg will be canceled, and a cancellation fee may apply. To avoid this, please confirm the pickup time with the seller 1–2 hours before your arrival window. Double-checking the seller's availability helps prevent common used-item issues like no-shows or last-minute listing changes.

Can Lugg pay the From House to Home seller for me when they pick up the item (Cash on Delivery)?

No, Lugg crews cannot handle cash, checks, or digital payments between you and the seller, for liability and security reasons. Please arrange payment directly with the From House to Home seller. We recommend using a secure digital payment app after you've confirmed our crew has the item. Handling payment yourself keeps the transaction secure and helps avoid common risks with second hand purchases.

Can Lugg pick up used appliances from the From House to Home or other second hand sellers?

Yes, Lugg can pick up and deliver used appliances such as washers, dryers, refrigerators, and stoves, as long as they fit safely in the truck you choose. Please make sure the seller has disconnected the appliance and that any water lines are fully drained before the crew arrives, as Luggers aren't able to provide plumbing or electrical services.

What size truck and crew should I book for my From House to Home delivery?

Pick the truck that fits what you're moving. Almost every option is a two-Lugger booking, so crew size isn't usually the decision — the Lugg Lite is the exception. * Lite: 6 ft+ long × 4.5 ft wide. A single Lugger with a pickup truck, for a stack of boxes or a few lighter pieces. * Pickup: 6 ft+ long × 4.5 ft wide. The same truck as the Lite, with a second Lugger. * Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. Enclosed, so better in bad weather. * XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. * Box: 12–16 ft long × 6 ft wide × 7 ft tall. * Box+: 18–24 ft long × 6 ft wide × 7 ft tall. The largest option, built for commercial relocations and anything that needs maximum cargo space. **Tip**: Pickup trucks carry a tarp for light rain, but book an enclosed truck — Van, XL, Box or Box+ — if heavier rain is forecast. When in doubt, size up. Not all box trucks have a lift gate. If your From House to Home delivery needs one, say so in the '**What are you moving?**' field when booking and Lugg will do its best to accommodate.

Can the crew inspect the item for damage before loading it?

While the Luggers can confirm the items' general condition, they are moving experts, not item inspectors. Upon request, they can perform basic inspections for quality, authenticity, or functionality, billed at the standard labor-minute rate. They will note and photograph any obvious, significant pre-existing damage (e.g., a large crack in a mirror, a torn sofa cushion) to ensure they aren't held responsible. For overall condition or quality concerns, we recommend asking the seller for detailed photos or a short video ahead of time.

Can Lugg disassemble and assemble furniture during my From House to Home delivery?

Yes, your Luggers can help with basic furniture disassembly and assembly during your From House to Home delivery. Crews bring standard tools, but if your items need specialty tools or instructions, please have those ready. Time spent disassembling or assembling is included in your total labor.

Will Lugg bring my From House to Home item inside and place it where I want it?

Yes, your Luggers will bring your used item(s) inside, carry it upstairs/downstairs, and place it exactly where you want it, whether that's a living room, bedroom, office, or hallway. Lugg doesn't add a surcharge for stairs, tight spaces, or in-home placement. Handling is billed at the standard per-minute labor rate, so a longer carry means more billed minutes.

What if Lugg gets there and the From House to Home item is not as described, and I don't want it anymore?

If you decide to cancel the purchase and delivery upon our crew's arrival, you may still be responsible for the Lugg booking. This includes situations where the item's size, condition, or appearance doesn't match the listing photos or what the seller described. Lugg's role is item transportation, and we're required to compensate crews for their time and travel.

What supplies and protective equipment will my Luggers bring for my From House to Home delivery?

Every Lugg From House to Home delivery in New Haven includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient From House to Home delivery from start to finish.

Can you pick up an item and hold it for a few days before delivering it to me in New Haven?

No, Lugg does not have storage facilities and can't hold items. Your pickup and delivery in New Haven must be completed within the same booking.

The seller offered me another small item for free. Can the Luggers grab that too?

Yes, as long as the additional item(s) fit safely in the truck you booked and don't violate weight or restricted-items policies, we're happy to take them. The extra loading time is billed at the per-minute labor rate. For a smooth pickup, note any possible extras in your From House to Home booking details. If you're planning to pick up from multiple sellers, you can also add extra stops directly in your booking.

How much does a Lugg cost in New Haven?

Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city. The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.

From House to Home donation delivery in New Haven, CT

From House to Home makes the process of rebuilding a home a little easier. Get your new furniture home same-day without the hassle or heavy lifting.

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From House to Home furniture delivery, on-demand

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

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Schedule up to 5 stops for pickup and dropoff along the way.

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Truck & muscle with every delivery

Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

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Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery is safe with us.

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New Haven, CT loves Lugg
for on-demand deliveries

With an average 4.9-star rating across 3,313+ verified customer reviews, Lugg is the trusted choice for on-demand From House to Home deliveries in New Haven, CT.

See all reviews

North Haven, CT

Was very friendly and efficient with the drop off and pickup and made my first time using Lugg very pleasant and easy. - David

Total Price$131

West Haven, CT

I could not ask for a better Pair, they pack up the pickup with a can do attitude...rare in todays world. - Robert

Total Price$101

Shelton, CT

Friendly, careful and very helpful! Called the pickup spot for us to check on missing pieces. Highly recommend! - Laurie

Total Price$98

Shelton, CT

Very quick to pickup the item, great communication throughout the delivery, and very professional service! - Brittney

Total Price$121

Old Saybrook, CT

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!! - Margaret

Total Price$111

New Milford, CT

Excellent service. Both Daniel and Jason did a great job with pickup and delivery. I would use LUGG again - especially if they are handling everything. - Leigh

Total Price$122

Naugatuck, CT

These guys went above and beyond after the pickup location forgot the screws to the bed that was being delivered to me, they went back to get them after already being on their way to drop it off to me. You can’t find great service anymore and theirs was exceptional! Thanks again guys I really appreciate it. - Doris

Total Price$136

Simsbury, CT

Andrew & Jason were both very kind, helpful, polite and patient! I would not mind them assisting with another pickup / drop off in the future. 😃 - Christa

Total Price$53

Avon, CT

They were quick to get here, the furniture was heavy and they moved it to where we wanted it. Would use again and would recommend for any moving. Thank you guys! - Scott

Total Price$104

Enfield, CT

My delivery by Luis and Alexander went fine. Both gentlemen were professional, friendly and helpful in placing the items. It’s refreshing to work with such positive and kind people. I’m glad Home Goods introduced me to the Lugg Lite services. I’m sure I will be using them in the future. - Linda

Total Price$70

Bristol, CT

Ralph really went above and beyond managing big pieces of furniture and even tucking them away in my storage for me. Super job! - Elle

Total Price$191

East Lyme, CT

Jared and Nate were terrific! They were efficient, professional, and gracious when we discovered the distance the furniture had to be carried was much further than anticipated. We were grateful for their help—they are stellar!!! 🌟 - Fran

Total Price$306

North Haven, CT

Was very friendly and efficient with the drop off and pickup and made my first time using Lugg very pleasant and easy. - David

Total Price$131

West Haven, CT

I could not ask for a better Pair, they pack up the pickup with a can do attitude...rare in todays world. - Robert

Total Price$101

Shelton, CT

Friendly, careful and very helpful! Called the pickup spot for us to check on missing pieces. Highly recommend! - Laurie

Total Price$98

Shelton, CT

Very quick to pickup the item, great communication throughout the delivery, and very professional service! - Brittney

Total Price$121

Old Saybrook, CT

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!! - Margaret

Total Price$111

New Milford, CT

Excellent service. Both Daniel and Jason did a great job with pickup and delivery. I would use LUGG again - especially if they are handling everything. - Leigh

Total Price$122

Naugatuck, CT

Total Price$136

Simsbury, CT

Andrew & Jason were both very kind, helpful, polite and patient! I would not mind them assisting with another pickup / drop off in the future. 😃 - Christa

Total Price$53

Avon, CT

They were quick to get here, the furniture was heavy and they moved it to where we wanted it. Would use again and would recommend for any moving. Thank you guys! - Scott

Total Price$104

Enfield, CT

Total Price$70

Bristol, CT

Ralph really went above and beyond managing big pieces of furniture and even tucking them away in my storage for me. Super job! - Elle

Total Price$191

East Lyme, CT

Total Price$306

Southington, CT

Reggie & Nathaniel were great; everything is perfect! They work great as a team plus they were friendly, personable, punctual, efficient, and helpful. All around blessing to the end of my day 😀 - Veronica

Total Price$122

Bethel, CT

Mohammad is always a great help, very competent, and goes above and beyond! Grateful for his assistance! - Elle

Total Price$95

New Haven, CT

The movers were amazing! They were professional, efficient, and super helpful. Everything went smoothly and quickly. - Margaret

Total Price$84

Hartford, CT

These guys worked so fast and efficiently. Anthony did an amazing job organizing and packing my car with such precision. It’s going to be so easy to find what I’m looking for when I need something. He left me with a clear field of vision from every angle. I have a 31 hour drive, so I appreciate feeling safe. Malik was friendly, kind, and incredibly hard working. The stairs are both steep and winding. Many of my belonging were incredibly heavy. With armfuls of items, Malik flew up and down those stairs like he had wings. After all of that, he even grabbed several bags of my garbage and took them down to the can. I’ve been running off of 3 hours sleep in 2 days, packing and cleaning nonstop. That act of kindness was very much needed and appreciated. Thank you guys for all of your hard work. - Amanda

Total Price$123

Hadley, MA

It was a complicated move to set up, but once we were able to communicate directly with Jonathan things went great. He really went above and beyond to deliver all the way to Northfield! I didn't use the App as I found it user unfriendly. - Elizabeth

Total Price$146

East Lyme, CT

Daniel and Jeffrey were so helpful! Really went above and beyond and they were great problem solvers with getting everything inside. - Beck

Total Price$106

Fairfield, CT

Daniel and Malik were great! Faced with an insanely tiny elevator they figured out a way to get my sofa into a 3rd floor apartment. And there was no air conditioning in the hall or elevator but they were professionals. I would use them again in a heartbeat. - Mary

Total Price$289

Easton, CT

Ralph did a wonderful job, arriving on time to both the pick up and the drop off locations. He was very communicative and able to do a great job for us. - Elle

Total Price$164

Guilford, CT

Elvis and Tavis were superb. They were on time, efficient, careful and most of all friendly, patient and kind. I would highly recommend them and if I ever need to use Lugg again, I hope they will be the assigned team! - Leslie

Total Price$380

West Hartford, CT

Tyshaun and Christopher were very professional. Great service. I tipped them each personally not through the app. - Margaret

Total Price$58

Vernon, CT

Isiah & Farid were great! Very professional, friendly and handled our items with care. I hope I can request them next time I need to move something. - Christi

Total Price$148

Easton, CT

We scrambled around together moving tons of furniture on a fully rainy day, and these gentlemen could not have been nicer, more efficient, or more willing. Sebastian and Christian are both wonderful workers and I’m so happy they have helped me many times. - Elle

Total Price$188

Southington, CT

Total Price$122

Bethel, CT

Mohammad is always a great help, very competent, and goes above and beyond! Grateful for his assistance! - Elle

Total Price$95

New Haven, CT

The movers were amazing! They were professional, efficient, and super helpful. Everything went smoothly and quickly. - Margaret

Total Price$84

Hartford, CT

Total Price$123

Hadley, MA

Total Price$146

East Lyme, CT

Daniel and Jeffrey were so helpful! Really went above and beyond and they were great problem solvers with getting everything inside. - Beck

Total Price$106

Fairfield, CT

Total Price$289

Easton, CT

Ralph did a wonderful job, arriving on time to both the pick up and the drop off locations. He was very communicative and able to do a great job for us. - Elle

Total Price$164

Guilford, CT

Total Price$380

West Hartford, CT

Tyshaun and Christopher were very professional. Great service. I tipped them each personally not through the app. - Margaret

Total Price$58

Vernon, CT

Isiah & Farid were great! Very professional, friendly and handled our items with care. I hope I can request them next time I need to move something. - Christi

Total Price$148

Easton, CT

Total Price$188

Lugg pricing in New Haven, CT

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170

Lite

1 Lugger

Base fare$26

Per-mile rate$1.96

Per-min labor$0.95

Average cost$50

Pickup

2 Luggers

Base fare$38

Per-mile rate$2.24

Per-min labor$1.62

Average cost$74

Van

2 Luggers

Base fare$68

Per-mile rate$3.08

Per-min labor$2.02

Average cost$114

XL

2 Luggers

Base fare$117

Per-mile rate$3.70

Per-min labor$2.30

Average cost$170

* Estimate for 5 miles of driving and 15 minutes of labor. Rates vary by city. Every booking includes a small variable booking fee for Lugg's operational and safety costs. Routes over 30 miles add $2/mile for miles 31 to 50, then $2.50/mile above 50. You'll see an upfront price before you book.

Real customer prices

See what Lugg customers paid for similar From House to Home deliveries.

Mark

Moved a bar and chairs from Facebook Marketplace in New York, NY

Lite1 Lugger LITE illustration

Base fare$31.20

Mileage(9 mi @ $2.35/mi)$21.15

Labor(16 min @ $1.13/min)$18.02

Booking fee$4.49

Total price$74.86

Most customers pay$88–$117

Kimberly

Moved a hutch from Facebook Marketplace in San Francisco, CA

Pickup2 Luggers PICKUP illustration

Base fare$38.00

Mileage(1.6 mi @ $2.24/mi)$3.58

Labor(40 min @ $1.63/min)$65.01

Booking fee$6.80

Total price$113.39

Most customers pay$80–$115

Elizabeth

Moved a dining table & 6 chairs from Craigslist in Glenview to Evanston, IL

Van2 Luggers VAN illustration

Base fare$68.00

Mileage(9.1 mi @ $3.08/mi)$28.03

Labor(52 min @ $2.02/min)$105.10

Booking fee$12.84

Total price$213.97

Most customers pay$156–$199

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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