Excellent!! They were super nice and did a great job with a very heavy dresser. Would use over again and again! - Andy

A rattan chair from the outlet and a dresser that won't fit in the hatchback. Lugg is an on-demand moving and delivery platform where you book local movers to pick up your Serena & Lily purchase in New Haven, CT and carry it inside to the room you choose, often within the hour. Enter your store and home address to see your upfront estimate.
Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.
Select day
Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.
Choose a vehicle for any size job. Your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+
Our industry-leading 99.4% damage-free rate means your items and delivery are safe with us.








Our 5-star movers are background checked and ready to help.
Fast ⚡️
Reliable 💪
Friendly 😁
Efficient ⏱
Victor & Eugene
Helpful 🤝
With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand Serena and Lily deliveries in New Haven, CT.
Excellent!! They were super nice and did a great job with a very heavy dresser. Would use over again and again! - Andy

They were very accommodating they even helped move a dresser up the stairs for me, in addition to bringing the two chairs up that they were scheduled to. Thank you. - Veronica

They were right on time picking up. Very responsive and helpful setting up the pick up. They also wrapped the dressers so I really liked that. Also they were heavy and managed very well! So pleasant. - Rene

Prompt delivery, handled dining table set with care and offered to tighten loose table legs. Very courteous. - George

Daniel and Jason were phenomenal. From the moment they entered my home they were pleasant and very strategic on how they were going to handle the moving of the marble top table that weighed over 250 lbs. I was very impressed with how efficient and methodical they were with protecting and moving the table and chairs. I hope you treat your employees well because what they do is hard work and should be treated and compensated appropriately. Thank Daniel and Jason. - Marisol

I loved my luggers!! not only did they arrive quickly move the chair with ease and gave my dog treats, they were very kind to my father and offered him emotional support in his stroke recovery. I will definitely use your service again because of the excellent service I received from Jonathan and Pedro - Nadya

Both of them were absolute professionals. They were thoughtful and offered to remove the hinges to my door in order to fit the furniture. Fortunately, they did not have to do that and was able to figure out a way to get the chair in without removing the door. They were on time, quick, communicated well throughout the process, and they were appreciated. - Keisha

They were fast, polite and made sure everything was in place as I asked. They found a loose bolt and took the time to check the chairs for me. Great service! - Jeanmarie

These guys went above and beyond and help me get this sectional down to Connecticut over almost 2 hours away so thank you so much  - Jason

Daniel and Malik were great! Faced with an insanely tiny elevator they figured out a way to get my sofa into a 3rd floor apartment. And there was no air conditioning in the hall or elevator but they were professionals. I would use them again in a heartbeat. - Mary

They were on time and very helpful. They were able to get a difficult sofa in and out very easily. Thank you both and we will use you again. - Kristen

Jonathan and Pedro did a great job delivering my very heavy sofa exactly where I wanted it! They were efficient and a pleasure to work with! - Dylan

Made sure to be careful of the furniture and walls when bringing the sofa up the stairs. Helped overcome a few unforseen obstacles that came up to deliver my furniture on time. Would use service again - Jonathon

Two friendly guys. They were able to get a pretty large sofa in the door without any problem, and were deferential about asking if it was placed correctly, etc. Tipped them. I’d recommend this team 100%. - Darcy

They were so fast and very nice. They were very careful with my new sofa. Will definitely use them again. - Barbara

Very friendly. Took great care in placing the sofa where we wanted it. Overall a great experience. We would definitely call on them again. - Benjamin

They needed to try twice to get the sofa into the room. They were able to find a way and got it done. Much appreciated! - Dennis

they were on time, they were quick. They were pleasant and they got the long sofa in the door so they obviously knew how to use their brains good guys good guys I tipped them partially in cash so I'll leave them another smaller tip here thank you so much. - Jeanne

The guys are great. Friendly efficient feel very comfortable having them move my sofa. I would hire them again. - Kathy

They worked well together and helped get my delivery right where I needed it! They helped deliver a sleeper sofa for me from ikea and drove an hour each way for it! - Victoria

Awesome communication. Constant updates. Friendly. Personable. Smooth delivery. Treated our sofa as though it was his own (tarped, etc). Would love for him to deliver all my furniture in the future. - Priscilla

Thank you for your patience to get the couch in and throw away the empty boxes. Very much appreciated. I’d be happy to send you $ for the boxes 📦 LMK - Marsha L

Isiah and Pedro were great sports in helping hoist a couch up and over my outdoor balcony. I really appreciated their help!! - Alison

They made sure all pieces of coach furniture was assembled correctly and the connecting wires to my recliner couch was working fine before they report to their app to departure. Very nice gentleman’s . They were tipped cash and each was so appreciative and thanked me many times . - rosita p





See what Lugg customers paid for similar Serena and Lily deliveries.
Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.
A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.
Jennifer: Hey Lugg! When will you arrive to my pickup location?
Lugg: Hey Jennifer! Luggers Victor & Eugene will be at your apartment in 5 minutes to pick up your couch.
Jennifer: Great. Thanks so much for the fast response!
Lugg: You’re welcome! Let us know if you need any more help with your Lugg.
Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.
Mover
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Driver
Lugger rating
Qualifications
3/3
Background check
No criminal background, valid drivers license & more
Strong & Physically Able
Lift up to 125 lbs, moving knowledge, customer experience
Truck
2001 or newer, insured, great shape, clean cargo
Couches, loveseats, and sectionals
Armchairs, accent & reading chairs, rocking chairs, and dining chairs
Bed frames, mattresses, and headboards
Dining, kitchen, coffee, and bedside tables
Dressers, wardrobes, and mini closets
Outdoor furniture and seating
Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Enter your addresses to see your prices and schedule your move
Serena & Lily may deliver orders placed online, but a piece you buy in person at an outlet or a design shop still needs a way home, and that's the gap Lugg fills. Book a Lugg once you've paid, and Lugg movers pick up your purchase and carry it inside to the room you choose, often within the hour. You pay Serena & Lily for what you buy, and Lugg's upfront estimate covers the delivery. Lugg is an on-demand moving and delivery platform where you book local movers to pick up Serena & Lily furniture from outlets and design shops for people who want it home the same day.
Outlet finds rarely fit in the car, and they don't wait around for you to come back with a truck. Pay for your piece at the register, then book a Lugg with the outlet as your pickup and your home as the drop-off. Tables, chairs and dressers are the most common Serena & Lily Luggs, followed by beds and sofas, and rugs, rattan and outdoor pieces come home the same way.
Choose a vehicle at least as long as your longest piece. A Van (at least 8 feet) is enclosed, which keeps upholstery, linen slipcovers and rattan dry, and it's the most common choice for a Serena & Lily run. A pickup truck, booked as a Lite or a Pickup, has a bed at least 6 feet long and carries a tarp. An XL (at least 10 feet) or a Box truck, 12 to 16 feet, takes a bed, a dresser and a dining set in one trip.
Lugg movers wrap and strap each piece before it goes on the truck, which matters most on painted dressers, woven rattan and anything with a finish that scuffs easily. Solid wood dressers and sideboards are heavy, so check the weight before you book. Lugg's weight limit is 125 lbs per Lugger, or 250 lbs per item on any vehicle that comes with two Luggers: Pickup, Van, XL, Box or Box+. Anything heavier needs more Luggers on the job, so book a second Lugg for the same time window.
Lugg movers carry your Serena & Lily order to the room of your choice, whether that's a bedroom up a flight of stairs or a covered porch. Measure the doorway and the stairwell first so a headboard or a sideboard doesn't stop at the front door. Once it's in place, Lugg movers can assemble it right there in the room, from a bed frame to a dining table.
It's simple! Here's the process:
That's what we specialize in! You can book a Lugg right from the Serena and Lily store or parking lot in New Haven. Your movers can often arrive for pickup within the hour, getting your new Serena and Lily furniture home faster than traditional delivery.
If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.
Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like Goodwill or Habitat ReStore near New Haven. Just add an extra stop when booking your delivery. If you're buying from a partner store, that extra stop means your Lugg is priced as a standard Lugg, with labor billed by the minute at every stop.
Tip: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.
Yes, Lugg supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.
No, Lugg crews cannot complete payment at the store. Please ensure your Serena and Lily purchase is fully paid for and ready for pickup before booking.
Lugg prices every booking as a base fare for the vehicle you pick, a per-mile rate for the distance between your stops, and labor billed by the minute with no hourly minimum. You'll see your upfront estimate before you book, including a small variable booking fee, and rates vary by city.
The vehicle you pick sets most of the price, so a single piece of furniture in a Lite or Pickup costs much less than a full apartment in a Box. Routes over 30 miles add a long-distance fee, which is already in your estimate, and a Movers only job has no mileage at all.
No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Serena and Lily store in New Haven, your Luggers can handle the pickup for you. Some Serena and Lily locations may require additional verification, and we will contact you if that's the case.
Yes, upload your digital receipt or provide your Serena and Lily order confirmation number when booking so your movers can easily locate your Serena and Lily furniture at the New Haven store.
For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule.
For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Serena and Lily in New Haven that your order is ready for pickup before booking.
You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Serena and Lily store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.
Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Serena and Lily store for assistance.
If damage to your furniture occurred during transport, please contact us to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.
Every Lugg Serena and Lily delivery in New Haven includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection.
Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Serena and Lily delivery from start to finish.
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