How does labor time work?

For standard Luggs, you're charged by the minute for the work your crew does at each stop. You're never charged for drive time between stops — labor automatically pauses while your Luggers are in transit.

What counts as labor time?

Labor minutes include everything your crew does on site:

• Finding parking and accessing your location

• Locating and assessing your items

• Wrapping and protecting furniture

• Loading items onto the truck

• Securing items for safe transportation

• Unloading and placing items at the drop-off

• Basic disassembly and reassembly

• Any wait time (for example, waiting for elevator access or a gate to open)

When does the clock start and stop?

Labor time starts automatically when GPS confirms your crew has arrived at each stop. When the work at that stop is done, your Luggers mark it complete — which pauses the clock while they drive to the next location. The clock stops for good once your Luggers mark the final stop as complete.

Does this apply to all Luggs?

Labor minutes apply to standard Luggs. If you booked a partner store delivery, your price is fixed — it's clearly marked as "Final Price" in the app with no labor rate listed.