If you have concerns about missing items, please message us through our contact page with details on what happened, any details on the missing item, the phone number used to book your Lugg and the date of your Lugg. The team will be happy to look into this further and assist you with filing any claims if needed.
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With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand moves.
Reggie & Nathaniel were great; everything is perfect! They work great as a team plus they were friendly, personable, punctual, efficient, and helpful. All around blessing to the end of my day 😀 - Veronica
Paul and Keith were incredible! Best moving service I have ever had. Friendly, efficient and even funny! Don’t hesitate to use Lugg. Best service ever! Thanks Paul and Keith! Amy - Amy
Heron was so amazing! Got to work immediately and was so helpful, even when we faced minor setbacks and difficulties. - Finch
Paki and Sadiki were wonderful! They went above and beyond to help me and I’m so grateful and happy with my experience!! - Giulia
Jorden and Jimmie did a wonderful job! They were on time, careful, kind and professional. Great service! Highly recommend. - Nidia
They were amazing! Kind, professional, and efficient. Even figured out how to move a very heavy table and I’m so grateful!! - Katrina
They were very good except it would have been nice if they removed the plastic covering the sofa. Was very difficult for me - Carol
These guys are rock solid Dependable get it done hard workers made everything simple followed instructions perfectly and very nice friendly people too! - Dov
Super friendly and proactive with the move. During transport someone almost hit his truck, but he had good defense to avoid it and protect my TV. 5 stars! - Leonardo Luis
I am so thrilled with how this whole process went. They were incredible progressional and friendly. I would recommend them to any of my friends (and I did!). Feel very grateful. - casey
Helped me complete the biggest part of my move! I realized the dream come true with this move. So grateful for his help! - Lauren
Great guys, placed the freezer where I needed it and unboxed it for me! Huge help! Will definitely use again! - Matthew
Delivered and set up with care. First time using this service and will certainly keep them in mind if I need something moved. - Janice
Robert was great. Despite there being a mistake with the delivery address by me or the company he was patient and helpful loading up two flights of stairs. - Vittorio
David and Anthony were awesome. They were so efficient and expteely careful with my bookcase. They were energetic and kind. I hope to be able to use them again in the future. - Alisha
These two guys absolutely rock! We love them at our clay club. Thank you Julio & Ivan. We want you to be the guys EVERY time we need our clay delivered. They know how to count, stack and maneuver the handtruck. Thanks again!! - Natalie
Very professional and hardworking. Great attitude and did an excellent job at getting the couch up an extremely difficult space - Ally
Very professional, and helpful to an older guy who was a bit overwhelmed with loading and securing a big sofa in my trailer. They knew exactly how to wrap and protect the sofa when the furniture company didn’t do anything. - Rick
Heron helped me with moving my stuff to a storage unit and he went above and beyond with being so patient and courteous with everything I had to do. I appreciate his professionalism and woukd definitely love to have him again. - Channa
Really appreciated the helpfulness, courtesy and professionalism of both movers today. Very helpful! - Christine
Prompt and quick on moving a heavy adjustable frame up the stairs. Could not have done it on my own. Thank you! - Nick
They were both great, very communicative, friendly and extremely careful with everything. Incredible moving experience! Thank you - David
They were great! Added something extra for all the hard work. They were able to get most into the moving pod! - Wilna
Neptali and John were the dream team. They were on time, and took care when bringing in and setting up my items. In addition to being very professional they were warm and friendly; topping it off with big smiles and thanking me! I felt like I had family members taking care of me. - Cathy
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