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How do I contact Lugg customer support?

Lugg's support team is available 24/7 and there are several ways to get help, whether you have a question before booking or need assistance during your move. Lugg does not currently offer phone support — live chat is the fastest way to reach our team.

Support hours

Our live support team is available 6:30 AM ET – 10:00 PM PT, nearly 19 hours a day, seven days a week.

Outside of those hours, you can still get help through the same live chat — our chat support can answer common questions, provide information, and assist with basic requests around the clock. You can also browse the Lugg Help Center anytime for instant answers.

Live chat

The fastest way to reach us. Open the live chat in the Lugg app or on lugg.com to connect with our support team in real time. Available 24/7.

Email

Send us a message at support@lugg.com. Our team will get back to you as soon as possible. Email is a great option for non-urgent questions, billing inquiries, feedback, or anything that's easier to explain in writing.

Talk to your Luggers directly

Once your Luggers are dispatched, you can call or text them directly through the Lugg app, the live tracking link sent to you via text, or by logging into your account on lugg.com. For details on how this works, check out How do I contact my Luggers?.

Staying safe

Lugg will never call you to ask for personal information, passwords, or payment details. If you receive a phone call or message claiming to be from Lugg and asking for this kind of information, do not share it. Reach out to us through the official channels listed above to verify any communication.

Still need help?

Our support team is here to help

Still looking for help?

We have customer support members standing by ready to answer your questions or concerns.

HEGJ

Customers love Lugg
for on-demand moves

With an average 4.9-star rating across nearly 1 million verified customer reviews, Lugg is the trusted choice for on-demand moves.

See all reviews
Red Hook, NY

Had to get some furniture from IKEA. No regular UberX could fit the flatboxes, so needed a pickup truck and movers to help move them into my apartment (up 3 stairs) David & Nery - THANK YOU both so much! Efficient, quick, and easy. Tipped cash at end. - Bea

PICKUP illustration
Total Price$101
Salt Lake City, UT

These guys were professional, friendly and up to the task! This was a very heavy item that was not going up the stairs due to limited room. They tried and tried until it worked. I highly recommend them! - Satin

PICKUP illustration
Total Price$172
Rancho Santa Margarita, CA

The team was amazing! They were fast, efficient, took great care of all my furniture, and were extremely kind! I highly recommend working with this team! - Steele

PICKUP illustration
Total Price$162
Gowanus, NY

These guys did and excellent job. So fast and easy to work with. They even rearranged part of my storage unit to accommodate stuff and finished in about one hour. Grateful! - Sarah

VAN illustration
Total Price$217
Bushwick, NY

Ashton and Edward were amazing movers! Extremely friendly and did a great job moving many items out of my fifth floor apartment. I would absolutely recommend them to anyone! - Stephanie

PICKUP illustration
Total Price$230
New York, NY

The movers were very nice and prompt. The total cost was much more than I expected - I didn’t know how long it would take them to bring the item. I’m glad I said I would reassemble (only connecting 4 pieces) the item as it would have added significantly to the total cost. I tipped in cash. - Susan

VAN illustration
Total Price$300
Forest Grove, OR

Lencol and Frank were amazing! Worked efficiently to move my couch in and worked around some tough corners with no problem. - Chanya

PICKUP illustration
Total Price$196
Scottsdale, AZ

So pleasant, polite, and friendly. On time with great communication. I appreciate Denzzear and Ivan! - Anne

PICKUP illustration
Total Price$74
Seattle, WA

Aleks and Isaiah are fantastic. They are professional and friendly. They were very careful with our furniture, wrapping it with blankets and plastic. Great job by the both of them. - Robert

PICKUP illustration
Total Price$333
San Marcos, CA

I was amazed at how quickly Lugg had Leonardo and Christopher on the job. They were communicative and efficient. - Danette

VAN illustration
Total Price$261
Los Angeles, CA

James and Alfonso were great!! They were so nice and moved our fridge - not an easy task- quickly and efficiently. - Giana

PICKUP illustration
Total Price$143
Marietta, GA

Brian and Cameron were fantastic! Communication was professional and timely. They handled the furniture with precision and care. I would ABSOLUTELY use them again! True pros! - Orric

PICKUP illustration
Total Price$232
Red Hook, NY

Had to get some furniture from IKEA. No regular UberX could fit the flatboxes, so needed a pickup truck and movers to help move them into my apartment (up 3 stairs) David & Nery - THANK YOU both so much! Efficient, quick, and easy. Tipped cash at end. - Bea

PICKUP illustration
Total Price$101
Salt Lake City, UT

These guys were professional, friendly and up to the task! This was a very heavy item that was not going up the stairs due to limited room. They tried and tried until it worked. I highly recommend them! - Satin

PICKUP illustration
Total Price$172
Rancho Santa Margarita, CA

The team was amazing! They were fast, efficient, took great care of all my furniture, and were extremely kind! I highly recommend working with this team! - Steele

PICKUP illustration
Total Price$162
Gowanus, NY

These guys did and excellent job. So fast and easy to work with. They even rearranged part of my storage unit to accommodate stuff and finished in about one hour. Grateful! - Sarah

VAN illustration
Total Price$217
Bushwick, NY

Ashton and Edward were amazing movers! Extremely friendly and did a great job moving many items out of my fifth floor apartment. I would absolutely recommend them to anyone! - Stephanie

PICKUP illustration
Total Price$230
New York, NY

The movers were very nice and prompt. The total cost was much more than I expected - I didn’t know how long it would take them to bring the item. I’m glad I said I would reassemble (only connecting 4 pieces) the item as it would have added significantly to the total cost. I tipped in cash. - Susan

VAN illustration
Total Price$300
Forest Grove, OR

Lencol and Frank were amazing! Worked efficiently to move my couch in and worked around some tough corners with no problem. - Chanya

PICKUP illustration
Total Price$196
Scottsdale, AZ

So pleasant, polite, and friendly. On time with great communication. I appreciate Denzzear and Ivan! - Anne

PICKUP illustration
Total Price$74
Seattle, WA

Aleks and Isaiah are fantastic. They are professional and friendly. They were very careful with our furniture, wrapping it with blankets and plastic. Great job by the both of them. - Robert

PICKUP illustration
Total Price$333
San Marcos, CA

I was amazed at how quickly Lugg had Leonardo and Christopher on the job. They were communicative and efficient. - Danette

VAN illustration
Total Price$261
Los Angeles, CA

James and Alfonso were great!! They were so nice and moved our fridge - not an easy task- quickly and efficiently. - Giana

PICKUP illustration
Total Price$143
Marietta, GA

Brian and Cameron were fantastic! Communication was professional and timely. They handled the furniture with precision and care. I would ABSOLUTELY use them again! True pros! - Orric

PICKUP illustration
Total Price$232
Randallstown, MD

These two make the perfect A team! They did a great job and I highly recommend them! Thank you sooo sooo much! - Victoria

PICKUP illustration
Total Price$120
Bedford-Stuyvesant, NY

Darrell was so great, he was very understanding about some miscommunication that occurred between us and the person we were picking something up from and was willing to be very helpful and accomodating. - Eli

LITE illustration
Total Price$213
Mountlake Terrace, WA

They were very friendly and efficient. Turns out the table we moved needed to be taken apart and they had the tools ready to do that and put it back together at the destination. - Dan

PICKUP illustration
Total Price$190
Stoneham, MA

Ken and Argeny were friendly and quick and did a great job!! First time in a long time I felt like what I got was worth what I paid!! - Kim

PICKUP illustration
Total Price$71
Acton, MA

Ken and Frederick were beyond polite and professional. I would've invited them to stay for dinner. Did the best. job! - Kristen

PICKUP illustration
Total Price$100
Clinton Hill, NY

Elijah and Thayrone are total pros. Can I request them for future jobs? Great people, service, price. - Jamie

PICKUP illustration
Total Price$136
Baltimore, MD

Dietmar was awesome!! He was so helpful and made our move go so smoothly. He was working hard running up and down our staircase and was so positive and fun to talk to. 12/10 would hire again! - Maggie

LITE illustration
Total Price$110
New York, NY

Solomon and Ladji were lovey! So nice, punctual, and efficient movers. I would absolutely recommend! - Shannon

PICKUP illustration
Total Price$165
Haverhill, MA

Andrew and Zachary did an amazing job! They were on-time, very professional, worked well together, and did a great job moving 3 very heavy objects for me. I will definitely use their services again. - Sean

PICKUP illustration
Total Price$95
Los Angeles, CA

Kali and Todd were fantastic. Great attitude and problem-solvers. It was such a pleasure to have them in the house. They take pride in their work and are really really strong:-) Thanks so much guys. - MAX

PICKUP illustration
Total Price$274
Santa Clarita, CA

It was really great having Alfredo and Tyrell help my wife and I. Great guys, very efficient, and really know what they’re doing. I would highly recommend them! -Eric - Eric

VAN illustration
Total Price$216
Atlanta, GA

Dwayne and Kevin were awesome- pickup was smooth and so was delivery despite the truck not making it up the driveway. Thanks! - Hanna

VAN illustration
Total Price$141
Randallstown, MD

These two make the perfect A team! They did a great job and I highly recommend them! Thank you sooo sooo much! - Victoria

PICKUP illustration
Total Price$120
Bedford-Stuyvesant, NY

Darrell was so great, he was very understanding about some miscommunication that occurred between us and the person we were picking something up from and was willing to be very helpful and accomodating. - Eli

LITE illustration
Total Price$213
Mountlake Terrace, WA

They were very friendly and efficient. Turns out the table we moved needed to be taken apart and they had the tools ready to do that and put it back together at the destination. - Dan

PICKUP illustration
Total Price$190
Stoneham, MA

Ken and Argeny were friendly and quick and did a great job!! First time in a long time I felt like what I got was worth what I paid!! - Kim

PICKUP illustration
Total Price$71
Acton, MA

Ken and Frederick were beyond polite and professional. I would've invited them to stay for dinner. Did the best. job! - Kristen

PICKUP illustration
Total Price$100
Clinton Hill, NY

Elijah and Thayrone are total pros. Can I request them for future jobs? Great people, service, price. - Jamie

PICKUP illustration
Total Price$136
Baltimore, MD

Dietmar was awesome!! He was so helpful and made our move go so smoothly. He was working hard running up and down our staircase and was so positive and fun to talk to. 12/10 would hire again! - Maggie

LITE illustration
Total Price$110
New York, NY

Solomon and Ladji were lovey! So nice, punctual, and efficient movers. I would absolutely recommend! - Shannon

PICKUP illustration
Total Price$165
Haverhill, MA

Andrew and Zachary did an amazing job! They were on-time, very professional, worked well together, and did a great job moving 3 very heavy objects for me. I will definitely use their services again. - Sean

PICKUP illustration
Total Price$95
Los Angeles, CA

Kali and Todd were fantastic. Great attitude and problem-solvers. It was such a pleasure to have them in the house. They take pride in their work and are really really strong:-) Thanks so much guys. - MAX

PICKUP illustration
Total Price$274
Santa Clarita, CA

It was really great having Alfredo and Tyrell help my wife and I. Great guys, very efficient, and really know what they’re doing. I would highly recommend them! -Eric - Eric

VAN illustration
Total Price$216
Atlanta, GA

Dwayne and Kevin were awesome- pickup was smooth and so was delivery despite the truck not making it up the driveway. Thanks! - Hanna

VAN illustration
Total Price$141

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