How do I contact Lugg customer support?
You can reach Lugg's support team 24/7 by live chat, by text or through the contact page, whether you have a question before booking or need help during your Lugg. Live chat in the app or online and text at (855) 745-0808 are the fastest ways to reach the support team.
Support hours
Lugg's live support team is available 6:30 AM ET to 10:00 PM PT, seven days a week. Outside those hours, live chat and text still answer common questions and help with basic requests around the clock. You can also browse the Lugg Help Center anytime. Lugg doesn't offer phone support.
Live chat
Open the live chat in the Lugg app or on lugg.com to connect with our support team in real time.
Text message
Text Lugg's support team at (855) 745-0808. Ask how Lugg works, get help booking, or ask about an upcoming or past Lugg. Here's how texting Lugg support works.
Contact form
Send us a message through our contact page. Our team will get back to you as soon as possible. It's a great option for non-urgent questions, billing inquiries, feedback, or anything that's easier to explain in writing.
Talk to your Luggers directly
Once your Luggers are dispatched, you can call or text them directly through the Lugg app, the live tracking link sent to you via text, or by logging into your account on lugg.com. For details on how this works, check out How do I contact my Luggers?
Staying safe
Lugg will never call you to ask for personal information, passwords, or payment details. If you receive a phone call or message claiming to be from Lugg and asking for this kind of information, do not share it. Reach out to us through the official channels listed above to verify any communication.
Still need help?
Our support team is here to help




