Can I have multiple stops in a single Lugg?
Yes, you can include up to five addresses in a single Lugg.
How to add multiple stops
When you start a booking in the app, enter your pickup and first drop-off address. You'll see an Add Stop button. Tap it to add another address, and repeat until you have up to five total stops. You can reorder your stops before confirming by tapping the address list and dragging them into the order you want.
How pricing works with multiple stops
Your price updates in real time as you add or reorder stops, so you'll always see an upfront estimate before you book. On a standard Lugg, each additional stop adds the extra mileage and the labor time at that location, with no per-stop fee.
Partner store deliveries keep their fixed price as long as your route has only one stop that isn't a partner store, which is usually your home. You can pick up from more than one partner store on the same Lugg, and each extra stop adds a per-stop fee based on the vehicle you book.
If your route has two or more stops that aren't partner stores, such as your home plus a storage unit, a donation center or the dump, the whole Lugg is priced as a standard Lugg, with per-minute labor at every stop, including the store.
Store to your home: fixed price
Your home to a store, for a return: fixed price
Two stores to your home: fixed price, plus one per-stop fee
Store to your home, then a storage unit: standard pricing
Your home to a store, then the dump: standard pricing
Lugg adds up the mileage across your whole route. If your stops add up to more than 30 miles, your Lugg also includes a long-distance fee, on standard Luggs and partner store deliveries alike.
Changing your route after booking
You can edit your route directly in the app as long as your Luggers haven't been dispatched. Open your active Lugg, tap the pencil icon next to any stop, and you'll see the Edit route screen, where you can update or reorder your stops.
Once your Lugg is in progress, you can still add a stop. Let your Luggers know, or chat with Lugg support in the app or at lugg.com. The extra stop will be added to your route and reflected in your final bill.
After your trip is complete, your receipt will list all stops, the route taken and the final cost.
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