When do I pay for my Lugg?

Payment for your Lugg is always handled through the app or website — so you'll never need to pay your Luggers in person.

Accepted payment methods

• Credit cards

• Debit cards

• Apple Pay

• Google Pay

Lugg does not accept cash, prepaid cards, or digital payment platforms like Venmo or PayPal.

When you're charged

Your payment method is charged after your Lugg is complete. For standard Luggs, your final total is based on the actual labor time and mileage from your trip. For partner store deliveries, the price is confirmed when you book.

You can add or update your payment method anytime by going to Payment in the Lugg app, on lugg.com, or by clicking Add new card during the booking process.

After your Lugg

Once your Lugg is complete, you'll receive a detailed receipt breaking down your charges — including base fare, driving distance, labor time at each stop, and any applicable fees. You can access your receipt anytime by going to My Luggs in the Lugg app or on lugg.com. If you have an email on file, you'll also receive an emailed copy. Need an emailed receipt and don't have an email on file? Just reach out to support@lugg.com and we'll send one over.

The next time you open the Lugg app, you'll be prompted to rate your experience and leave an optional tip for your Luggers. Everything — including tipping — is handled digitally, so there's no need to have cash on hand.

Buying a second-hand item?

If you're picking up something from Facebook Marketplace, Craigslist, or another seller, Lugg does not handle payment for the item itself. We recommend paying the seller directly using Venmo, PayPal, Zelle, or another platform before your Luggers arrive for pickup. For more details, check out Can I have the Luggers pay for my item?.