What is the process for using Lugg to deliver my Macy's purchase?

It's simple! Here's the process: 1. Buy your Macy's furniture: Complete your purchase at the store or the Macy's website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup in as little as 30 minutes. Enter the store's address as the pickup location and your home as the destination. 4. We handle the rest: Our crew will go into the store, handle the pickup with the information you provided, load your Macy's furniture, and deliver to your room of choice.

Do I need to be at the Macy's store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Macy's store, our Luggers can handle the pickup for you. Some Macy's locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local Macy's store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the Macy's store or parking lot. Our crew can often arrive for pickup in as little as 30 minutes, getting your new Macy's furniture home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 60 days in advance.

Do I need to provide an order number or Macy's store receipt?

Yes. Upload your digital receipt or provide your Macy's order confirmation number when booking so our crew can easily locate your Macy's furniture at the store.

Can Lugg pick up my Macy's store order if it hasn't been paid for yet?

No. Please ensure your Macy's purchase is fully paid for and ready for pickup before booking. Our crew cannot complete payment at the store.

Will Lugg wait if my Macy's order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Macy's that your order is ready for pickup before booking.

Can Lugg take away my old furniture when delivering my new purchase?

Yes, Lugg can pick up your new furniture and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) . Just add an extra stop when booking your delivery. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your furniture, along with their hours and any potential fees.

What if I find damage to my furniture upon arrival?

Please inspect your furniture upon delivery. If you find damage upon receiving your furniture, or discover defects from the store, note it immediately with your crew and contact the Macy's store for assistance. If damage to your furniture occurred during transport, please contact [Support](mailto:support@lugg.com) to file a damage claim. We will ask you to hold your furniture as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my Macy's delivery?

Every Lugg Macy's delivery includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Macy's delivery from start to finish.

What happens if my new furniture doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your furniture will fit before booking. Your furniture cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Macy's store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my furniture from multiple stores in one trip?

Yes! Lugg now supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

Macy's delivery: Same-day home & furniture

Name: Lugg - Macy's delivery: Same-day home & furniture
Rating: 4.9

Lugg provides same-day Macy's furniture delivery, when you need it. Book top rated movers to pick up your new furniture and deliver it to your home on your schedule.

Two delivery workers moving a couch from a van into a customer’s home for Macy’s furniture delivery.

4.9/5

901.5K Reviews

4.9/5

43K Ratings

4.6/5

1.2K Reviews

4.8/5

3K Reviews

4.9/5

2.5K Reviews

BBB

Accredited

On-demand Macy's Furniture Delivery

Deliveries on your schedule

Book on-demand movers that arrive today, in under 60 minutes. Schedule up to 60 days out for the time that works best for you.

Select day

Track your Macy's delivery in real time

Get live tracking and ETA updates.
Schedule up to 5 stops for pickup and dropoff along the way.

En-route to stop 4

Truck & muscle with every Macy's delivery

Choose a vehicle for any size job. Your your movers arrive with dollies, moving blankets, straps, wraps, and more, all at no extra charge.

Lugg Lite

Lugg Pickup

Lugg Van

Lugg XL

Lugg Box

Lugg Box+

Your delivery is fully backed by our Damage Protection Guarantee

Our industry-leading 99.4% damage-free rate means your items and delivery is safe with us.

Learn More

Top-rated movers nationwide

Our professional 5-star movers, are background checked, and ready to help.

Fast ⚡️

Reliable 💪

Friendly 😁

Efficient ⏱

Victor & Eugene

Helpful 🤝

HEGJ

Customers love Lugg
for on-demand deliveries

With an average 4.9-star rating across 901,457+ verified customer reviews, Lugg is the trusted choice for on-demand Macy's deliveries.

See all reviews

Tukwila, WA

They were giving me updates where are they. I’m so glad they help my new macys couch deliver from road to inside. I really appreciate their service today. - Lea

Total Price$129

Loveland, CO

They were very professional, on time, and very careful with our bed. Would highly recommend your company. I heard about your company from the sale person at Macys - John

Total Price$82

Skokie, IL

There was a mixup and the wrong chair was taken by mistake. About 5 min from my house they had to turn around and go back to Macys. They arrived in good spirits and were very helpful in setting up my chair. Thanks guys! - Elisa

Total Price$129

Union City, CA

Both Eder and angel were amazing professionals and great human beings who cared about their job and took care of us as their customers in an amazingly delightful experience providing way… Me and my wife have not seen someone as good as the TEAM that came to help us get our furniture from Macys delivered to our home. I hope someone in your organization is able to RECOGNIZE these great professionals you have in your organizations… A BIG THANK YOU TO EGER AND ANGEL - VIKAS

Total Price$344

Brea, CA

He was better than amazing. Thanks. I love the service. My Macys10 coupon code was expired, but Macy’s is promoting you to move my mattress. There is no expiration on the card they gave me. Just though I would let you know. - Robin

Total Price$63

Seattle, WA

Coordinated the pickup from Macys in no time. They have already done it a million times. Set the mattress, help unpack. Great ! - Rohit

Total Price$81

Culver City, CA

Zack was amazing! He waited patiently while Macys too forever to get mattress together. Then he still manage to arrive quickly to my home even though my gated community can be extremely tricky to find. Zack worked quickly and efficiently removing all the safeties put in place to protect my merchandise and was able to help me unload my mattresses in absolutely no time. I'm so impressed with his service with and great attitude. The amount of care and effort Zack took to ensure my mattress got to me in perfect condition was above and beyond. I definitely will be using this service again. - Melody

Total Price$58

Brea, CA

They were professional, helpful and friendly, even with the mistake Macys had made with the delivery address. - kelly

Total Price$62

Brea, CA

Loved how you guys texted updates on your ETA! Glad to have it delivered Hassel free. The only problem I had was that I used the code macys10 but didn't receive the $10 off. Everything else was great! - Jen

Total Price$158

Chandler, AZ

Eric & Braden, are really expert movers and provided an excellent service on delivering, unpacking and installing properly the Macy's furniture. Thanks a lot and keep up your good work. - Cruz

Total Price$141

Silverdale, WA

The delivery man were quick efficient and professional once they were here however I did not know they had to come from Seattle to pick up in Silverdale and drop off in poulsbo Macy's should have had someone on this side and not have to have someone drive that far for one pick up drop off. I tipped the men individually here so it does not need to be added on to my bill. - Susan

Total Price$68

Tigard, OR

5* Service!! Excellent Communication, Superior Service, Professional!!! The Best Delivery Service!! So Easy to use! Thank You Macy's!! I will now only shop at Macy's Furniture because of Lugg's Outstanding Delivery - Claudia

Total Price$169

Tukwila, WA

They were giving me updates where are they. I’m so glad they help my new macys couch deliver from road to inside. I really appreciate their service today. - Lea

Total Price$129

Loveland, CO

They were very professional, on time, and very careful with our bed. Would highly recommend your company. I heard about your company from the sale person at Macys - John

Total Price$82

Skokie, IL

Total Price$129

Union City, CA

Total Price$344

Brea, CA

Total Price$63

Seattle, WA

Coordinated the pickup from Macys in no time. They have already done it a million times. Set the mattress, help unpack. Great ! - Rohit

Total Price$81

Culver City, CA

Total Price$58

Brea, CA

They were professional, helpful and friendly, even with the mistake Macys had made with the delivery address. - kelly

Total Price$62

Brea, CA

Total Price$158

Chandler, AZ

Eric & Braden, are really expert movers and provided an excellent service on delivering, unpacking and installing properly the Macy's furniture. Thanks a lot and keep up your good work. - Cruz

Total Price$141

Silverdale, WA

Total Price$68

Tigard, OR

Total Price$169

Tukwila, WA

Wow! Leonardo was above and beyond amazing! Came prepared and on time! Was 1st time using, will use again and recommend to all my Macy's Furniture Gallery customers! Thanks! - Jacquelyn

Total Price$81

Schaumburg, IL

Montreal really smoothed things over with the folks at Macy's who were very difficult to deal with! He communicated every step of the way. They were both nice & very professional. - Felix

Total Price$128

Temecula, CA

They delivered our new power reclining sofa from Macy's, even though it was so heavy for only two men. I'm new to the Lugg app, the first time using it, and it would be nice if the app asked more about the item being delivered. - Susan

Total Price$130

Scottsdale, AZ

Excellent communication, pick up and delivery from Macy's right on time! This was my first time using Lugg, and Michael & Brandon left a very positive impression. Thank you! - Julie

Total Price$175

San Rafael, CA

They stayed persistent with Macy's at the pick up , until the item was located... the store could not find the item when the Luggers arrived. The driver stayed in communication with me, and delivered it perfectly. Many thanks to both men for extra time spent on my Lugg! - Laurie

Total Price$61

Sacramento, CA

Anthony and Steven communicated with me very well at the start of the pick-up at Macy's Downtown Sacramento. They arrived as scheduled, unloaded the table & chairs, and moved them into position in my home. They were professional, polite, careful, and worked diligently. The pricing breakdown on the receipt was very helpful. The process is expensive but I could not have done it myself because of the weight of the table. Anthony and Steven were wonderful representatives of Luggs, a service that I had never used before. - Clifton

Total Price$267

San Rafael, CA

These guys were on time, worked their butts off and helped fix a confusion created by Macy's. Recommend!!!! - Roy

Total Price$209

San Francisco, CA

Nestor and Richard were very responsible, personable and prompt with the pickup and delivery of our apartments new couch. They kept me in communication when they picked up the couch from Macy's Union Square all the way into the delivery of all 7 pieces of the couch unit into the apartment. Would highly recommend these two for my next Lugg request and to other customers! - Kellen

Total Price$207

Oakland, CA

Thank you so much! Jaime and Jose weee both super thoughtful and gentle with my new furniture. True professionals. Hope I get this team for future moves. 🤞🏼 - Megan

Total Price$195

Wheat Ridge, CO

Thank you guys for delivering my furniture today!!! It was a pleasure meeting you and I appreciate your hard work. Thanks again!! Stacy & Elle - Stacy

Total Price$178

Austin, TX

Was beyond appreciative of Ernesto and Adrian. They were fast, efficient, were careful to place my new furniture in a convenient arrangement at my new place, and were both very kind. Smoothest move ever! Thanks yall. - Haley

Total Price$368

Agoura Hills, CA

Incredibly helpful and professional. I purchased a large piece of furniture site, unseen on Facebook marketplace. I didn’t realize that the piece was going to be extremely hard to make it up into my apartment but Orlando and Jamal figured it out with a positive attitude. Will use Lugg again and highly recommend. - Garrett

Total Price$227

Tukwila, WA

Wow! Leonardo was above and beyond amazing! Came prepared and on time! Was 1st time using, will use again and recommend to all my Macy's Furniture Gallery customers! Thanks! - Jacquelyn

Total Price$81

Schaumburg, IL

Montreal really smoothed things over with the folks at Macy's who were very difficult to deal with! He communicated every step of the way. They were both nice & very professional. - Felix

Total Price$128

Temecula, CA

Total Price$130

Scottsdale, AZ

Excellent communication, pick up and delivery from Macy's right on time! This was my first time using Lugg, and Michael & Brandon left a very positive impression. Thank you! - Julie

Total Price$175

San Rafael, CA

Total Price$61

Sacramento, CA

Total Price$267

San Rafael, CA

These guys were on time, worked their butts off and helped fix a confusion created by Macy's. Recommend!!!! - Roy

Total Price$209

San Francisco, CA

Total Price$207

Oakland, CA

Thank you so much! Jaime and Jose weee both super thoughtful and gentle with my new furniture. True professionals. Hope I get this team for future moves. 🤞🏼 - Megan

Total Price$195

Wheat Ridge, CO

Thank you guys for delivering my furniture today!!! It was a pleasure meeting you and I appreciate your hard work. Thanks again!! Stacy & Elle - Stacy

Total Price$178

Austin, TX

Total Price$368

Agoura Hills, CA

Total Price$227

Lugg pricing

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255
Box+	2 Luggers	$265	$3.50	$37	$320

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

Box+

2 Luggers

Base fare$265

Per-mile rate$3.50

Per-stop fee$37

Average cost$320

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar Macy's deliveries.

Vince

Moved a queen mattress from IKEA in College Park, MD

Van2 Luggers VAN illustration

Base fare$110.00

Mileage(13 mi @ $2.20/mi)$28.60

Booking fee$8.32

Total price$146.92

Ben

Moved a desk and chair from West Elm in New York, NY

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(9 mi @ $1.92/mi)$17.28

Booking fee$5.99

Total price$105.77

Kevin

Moved an armchair from Living Spaces in Phoenix to Avondale, AZ

XL2 Luggers XL illustration

Base fare$159.50

Mileage(9.8 mi @ $1.33/mi)$12.99

Booking fee$11.01

Total price$183.50

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

Help from real people

Dedicated support

A real support team with you at every step. With 24/7 Live Chat, help is just a message away, delivering quick answers to keep things moving.

Learn More

Safe and reliable

Trusted movers

Highly rated, vetted moving professionals you can trust. Reliable, respectful teams who show up ready to work, handling your items with care and getting the job done right.

Learn More

Victor

Mover

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Eugene

Driver

Lugger rating

4.9

Qualifications

3/3

Background check

No criminal background, valid drivers license & more

Strong & Physically Able

Lift over 100lbs, moving knowledge, customer experience

Truck

Newer than 2001, insured, great shape, clean cargo

Furniture we deliver

Sofas

Couches, loveseats, and sectionals

Chairs

Armchairs, accent & reading chairs, rocking chairs, and dining chairs

Beds

Bed frames, mattresses, and headboards

Tables

Dining, kitchen, coffee, and bedside tables

Dressers

Dressers, wardrobes, and mini closets

Patio furniture

Outdoor furniture and seating

And many more!

We help you deliver

Your boxes

1 Lugger

Lugg Lite is perfect for delivering lightweight boxed furniture or lightweight marketplace finds like coffee tables and barstools.

Your things

2 Luggers

Lugg Pickup is a versatile choice for a few large items like an appliance, sofa, or heavy outdoor items like grills or bikes.

Your room

2 Luggers

Lugg Van is the right match for delivering a sofa, mattress, or fragile items like large TVs or art that require an enclosed vehicle for protection.

Your space

2 Luggers

Lugg XL is great for delivering oversized items like fitness equipment, a sectional sofa, or a king-sized mattress.

Your place

2 Luggers

Lugg Box is a high-capacity option for bulk furniture delivery, multiple appliances, and heavy items like pianos or hot tubs.

Your home

2 Luggers

Lugg Box+ is our largest option for bulk commercial deliveries, full home furnishing, and oversized items that demand maximum cargo space.

Get an estimate

Enter your addresses to see your prices and schedule your move

2 Lugg movers delivering Christmas gifts to a donation center

2 Lugg movers wrapping a piece of art for delivery

Lugg mover strapping down furniture in pickup truck

Lugg mover protecting furniture with damage protection

Lugg movers wrapping furniture in storage unit

Lugg mover protecting a furniture delivery

Happy Lugg customer watches as her movers disassemble bed frame

2 Lugg movers with another happy customer

Lugg mover delivers Christmas gift to donation center

Affordable Macy's furniture delivery

Get your new Macy's furniture home the same-day with Lugg! We ensure your furniture is delivered quickly and safely. Have your new couch, dining room table, bedroom set, and more delivered right to your room of choice. Track your movers in real-time, then rate and tip your crew directly through our website or the Lugg app afterward.

Top-rated furniture delivery

We’re rated Excellent on Trustpilot and have over 35,000 5-star reviews in the app store. Our movers handle all furniture with care, including bulky and fragile items. Schedule your delivery at a time that suits you best-whether today, tomorrow, or next week, we make it easy.