How do my Luggers know what to pick up from my estate sale seller, and how will they contact the seller?

When you book, upload photos and a clear description of the item from estate sale in Santa Cruz - your Luggers will use this to identify it. They'll also confirm it matches the photos or description you provided so the correct used item is picked up. To keep the seller informed, add their phone number to the Additional Contacts field. Your Luggers will be able to contact them directly once they arrive at the pickup location. Once your crew is en route, you can also message them directly in the [Lugg app](https://short.lu.gg/lugg-app) to relay any last-minute details. This process works smoothly whether the pickup is from a private seller, thrift shop, secondhand store, or estate sale.

Do I need to be present when Lugg picks up my estate sale item from the seller?

No, you don't need to be at the pickup location as long as the estate sale seller is available to release the item and your booking includes clear photos and notes. Most used-item sellers are comfortable meeting directly with the crew. If the seller is leaving the item outside for contactless pickup, please confirm this with them ahead of time and make sure the item is clearly labeled. You'll be able to track your crew's arrival in real time and message them directly in the app.

Does Lugg provide same-day & next-day estate sale delivery in Santa Cruz?

Yes, Lugg provides on-demand, same-day, and next-day estate sale deliveries. You can book movers and a truck in as little as 30 minutes, or schedule up to 30 days in advance for a time that works best for you.

What happens if the estate sale seller isn't home or doesn't have the item ready when my Lugg arrives?

Your Luggers will attempt to contact the estate sale seller and wait a reasonable amount of time. Any wait time is billed at your standard per-minute labor rate. If the seller is unresponsive and the pickup can't be completed, the Lugg will be canceled, and a cancellation fee may apply. To avoid this, please confirm the pickup time with the seller 1–2 hours before your arrival window. Double-checking the seller's availability helps prevent common used-item issues like no-shows or last-minute listing changes.

Can Lugg pay the estate sale seller for me when they pick up the item (Cash on Delivery)?

No. For liability and security reasons, Lugg crews cannot handle cash, checks, or digital payments between you and the seller. Please arrange payment directly with the estate sale seller. We recommend using a secure digital payment app after you've confirmed our crew has the item. Handling payment yourself keeps the transaction secure and helps avoid common risks with second hand purchases.

Can Lugg pick up used appliances from the estate sale or other second hand sellers?

Yes! Lugg can pick up and deliver used appliances such as washers, dryers, refrigerators, and stoves, as long as they fit safely in the truck you choose. Please make sure the seller has disconnected the appliance and that any water lines are fully drained before the crew arrives, as Luggers aren't able to provide plumbing or electrical services.

What size truck and crew should I book for my estate sale delivery?

The best truck depends on the size and scope of your estate sale delivery. For most estate sale deliveries involving heavy items, we **strongly recommend a 2-Lugger crew** to ensure everything is handled safely and efficiently. For smaller tasks, or when you'd like to assist, the Lugg Lite (1 Lugger + pickup truck) works great. Here's a quick look at our truck dimensions to help you choose: * Pickup: 6 ft+ long × 4.5 ft wide. The tailgate can stay open for extra length, and all items are secured with straps. * Van: 8 ft+ long × 4 ft wide × 4.5 ft tall. * XL: 10 ft+ long × 5.5 ft wide × 6.4 ft tall. * Box Truck: 12 ft+ long × 6 ft wide × 7 ft tall. **Tip**: Our Pickup trucks include a tarp for light rain protection, but if the forecast calls for heavier rain, we recommend booking a covered truck, such as a Van, XL, or Box, for extra coverage. If your estate sale delivery requires a lift gate for loading or unloading, please book a Box Truck and add a note to your booking.

Can the crew inspect the item for damage before loading it?

While the Luggers can confirm the items' general condition, they are moving experts, not item inspectors. Upon request, they can perform basic inspections for quality, authenticity, or functionality, billed at the standard labor-minute rate. They will note and photograph any obvious, significant pre-existing damage (e.g., a large crack in a mirror, a torn sofa cushion) to ensure they aren't held responsible. For overall condition or quality concerns, we recommend asking the seller for detailed photos or a short video ahead of time.

Can Lugg disassemble and assemble furniture during my estate sale move?

Yes, your Luggers can help with basic furniture assembly and disassembly during your estate sale delivery. Crews bring standard tools, but if your items need specialty tools or instructions, please have those ready. Time spent assembling or disassembling is included in your total labor.

Will Lugg bring my estate sale item inside and place it where I want it?

Yes! Your Luggers will bring your used item(s) inside, carry it upstairs/downstairs, and place it exactly where you want it, whether that's a living room, bedroom, office, or hallway. There are no extra fees for stairs, tight spaces, or in-home placement, and all handling is billed at the standard per-minute labor rate.

What if Lugg gets there and the estate sale item is not as described, and I don't want it anymore?

If you decide to cancel the purchase and delivery upon our crew's arrival, you may still be responsible for the Lugg booking. This includes situations where the item's size, condition, or appearance doesn't match the listing photos or what the seller described. Lugg's role is item transportation, and we're required to compensate crews for their time and travel.

What supplies and protective equipment will my Luggers bring for my estate sale delivery?

Every Lugg estate sale delivery in Santa Cruz includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient estate sale delivery from start to finish.

Can you pick up an item and hold it for a few days before delivering it to me in Santa Cruz?

No, Lugg does not have storage facilities and can't hold items. Your pickup and delivery in Santa Cruz must be completed within the same booking.

The seller offered me another small item for free. Can the Luggers grab that too?

Yes, as long as the additional item(s) fit safely in the truck you booked and don't violate weight or restricted-items policies, we're happy to take them. The extra loading time is billed at the per-minute labor rate. For a smooth pickup, note any possible extras in your estate sale booking details. If you're planning to pick up from multiple sellers, you can also add extra stops directly in your booking.

Estate sale delivery in Santa Cruz, CA

Get estate sale furniture, home decor, and more delivered same-day with Lugg. On-demand movers pick up and deliver your estate sale finds.

Top rated movers
in Santa Cruz, CA

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471.5K Reviews

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42K Ratings

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4.8/5

2.5K Reviews

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Your items fully backed by our Damage Protection Guarantee

5‑star vetted and rated movers

245k+

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Expert movers 💪

1.29M+

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Went above and beyond 🚀

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Millions of happy customers

Saratoga, CA

Nice guys. Got the job done and navigated the chaos of a disorganized estate sale well. Tipped on cash on site. 😁 - Mary D

Total Price$144

Kensington, CA

First time using this app and the guys were great, efficient and did a beautiful job taking apart and putting back together a vintage Danish glass display case. This was so handy and I’m grateful I got the recommendation from the folks running the estate sale where I got my furniture. - Nazli

Total Price$178

Menlo Park, CA

Dexter and Erick were great! Without them, I couldn't have bought the bed I wanted at the estate sale this morning. They were kind enough to disassemble the bed frame for me when the estate sale owner actually didn't have the screwdrivers she promised me. Many thanks! - Lisa

Total Price$118

San Francisco, CA

Delivery was smooth, efficient, and very communicative throughout the entire process. Went above and beyond to make sure everything was handled perfectly. Thank you so much, and have a blessed day! - Earnestine

Total Price$137

San Jose, CA

They did an awesome job in handling my couch with care. They were on time and no issues with delivery. - Ronaldo

Total Price$168

San Francisco, CA

Elder and David were punctual and demonstrated great care as they moved my antique piece of furniture. They also went above and beyond to help me move the another piece of furniture out of the way upon delivery. I would highly recommend them and work with them again. - Lindsay

Total Price$202

Oakland, CA

Gave cash tip. They also carried a very heavy delivery up the stairs for me,AND pivoted when I realized I got the pick up address wrong. Great job ! - Bonnie

Total Price$128

Fremont, CA

Kenny and Brian did an amazing job with my sofa delivery! The couch didn’t fit through the door, but they went above and beyond carefully removing the door and getting it inside without any issues. Super professional, efficient, and helpful. - olivia

Total Price$83

San Jose, CA

Hired Lugg to move a single piece of furniture purchased from a store to deliver to our home. John and Jose were 5 minutes early arriving. They handled with care loading, blanketing and tying down for delivery. They were respectful of our home asking if it was OK to use their 4 wheel dolly on our carpets. They also agreed to move another piece of furniture to make room for the new. Thank you John and Jose. - Ben

Total Price$171

San Rafael, CA

Dierre and Wilfredy were professional, friendly, and efficient with the delivery of our couch. I would definitely recommend them for future work! - John

Total Price$245

Hayward, CA

Guys, very nice and friendly. Pickup and delivery went very smooth. Definetly recommend the team for friends and family. - Ramakrishna

Total Price$88

San Rafael, CA

Professional, efficient and friendly service. The delivery service was seamlessly coordinated by the store I purchased my furniture at and delivered with care. I'll keep Lugg in my back pocket for my next delivery. - Juli

Total Price$76

Saratoga, CA

Nice guys. Got the job done and navigated the chaos of a disorganized estate sale well. Tipped on cash on site. 😁 - Mary D

Total Price$144

Kensington, CA

Total Price$178

Menlo Park, CA

Total Price$118

San Francisco, CA

Total Price$137

San Jose, CA

They did an awesome job in handling my couch with care. They were on time and no issues with delivery. - Ronaldo

Total Price$168

San Francisco, CA

Total Price$202

Oakland, CA

Gave cash tip. They also carried a very heavy delivery up the stairs for me,AND pivoted when I realized I got the pick up address wrong. Great job ! - Bonnie

Total Price$128

Fremont, CA

Total Price$83

San Jose, CA

Total Price$171

San Rafael, CA

Dierre and Wilfredy were professional, friendly, and efficient with the delivery of our couch. I would definitely recommend them for future work! - John

Total Price$245

Hayward, CA

Guys, very nice and friendly. Pickup and delivery went very smooth. Definetly recommend the team for friends and family. - Ramakrishna

Total Price$88

San Rafael, CA

Total Price$76

San Francisco, CA

On Time in fact early. Communicated every step. Kind and thoughtful in delivery process and handled a heavy antique table with extreme care in negotiating tight hallways. Thank you! - Sara

Total Price$160

Burlingame, CA

Prefect……. Never used your servers before and it was perfect from the communication to the pick up & the delivery perfect.o - Jeffrey

Total Price$333

Santa Cruz, CA

Kevin & Homer communicated very well with us. We knew when they were coming, how to get the delivery from the store and set it down where we needed. I would definitely work with them again. - Kevin

Total Price$249

San Francisco, CA

Caleb and Chris are smart and super positive and I think the best movers I’ve ever hired. They brought a sofa up a tricky staircase on the first attempt after the original contracted (through west elm) delivery folks couldn’t do it in 3 attempts. - Regan

Total Price$98

San Rafael, CA

Great service from booking to delivery and all the stuff in between. Please note: I tipped them in cash (very well) - John

Total Price$188

Sacramento, CA

Great delivery of my items. Bed an tv stand delivered with care. They also cleaned up after! Would definitely recommend. - Chris

Total Price$352

Palo Alto, CA

Efrain and Eduardo were exceptional service delivery people. They arrived on time, were friendly and very helpful to me. I would highly recommend them to family friends and neighbors. Outstanding customer service! - Maureen

Total Price$124

Berkeley, CA

Efficiency and safe delivery of the supply and really appreciate their professionalism and dedication. Second time satisfied using the app. Thank you heaps and grateful for this service and people involved. - Seru

Total Price$153

San Francisco, CA

Great teamwork- I was so lucky to get this team!Hard workers, efficient…wrapped my console expertly…good communication I knew they when were coming & when they’d arrived at the pick- up point…the same for when they met me @ the delivery point. Many thanks for seamless customer service!! - Donna

Total Price$79

Hayward, CA

quick delivery and careful with fragile items! I always recommend Lugg for quality service in the bay area :) - Marissa

Total Price$135

San Francisco, CA

Carlos and Bladimir were outstanding!! They arrived right on time, had an awesome attitude, and were very professional. They were extremely careful, considerate, and efficient. When we asked them to try to fit a few more things into their truck, they were very obliging and resourceful in making that happen. They also helped us move some extra things at the delivery destination, which was very helpful. They were a pleasure to work with, and we highly recommend them!! - Anne

Total Price$220

Redwood City, CA

If it wasn't for Cinthia who booked the reservations at Costco I wouldn't probably been able to schedule my delivery so fast. The delivery occurred within the time frame. I was impressed! Thank you! I never heard of Lugg before yesterday. I will use again in the future! - Margaret

Total Price$100

San Francisco, CA

On Time in fact early. Communicated every step. Kind and thoughtful in delivery process and handled a heavy antique table with extreme care in negotiating tight hallways. Thank you! - Sara

Total Price$160

Burlingame, CA

Prefect……. Never used your servers before and it was perfect from the communication to the pick up & the delivery perfect.o - Jeffrey

Total Price$333

Santa Cruz, CA

Kevin & Homer communicated very well with us. We knew when they were coming, how to get the delivery from the store and set it down where we needed. I would definitely work with them again. - Kevin

Total Price$249

San Francisco, CA

Total Price$98

San Rafael, CA

Great service from booking to delivery and all the stuff in between. Please note: I tipped them in cash (very well) - John

Total Price$188

Sacramento, CA

Great delivery of my items. Bed an tv stand delivered with care. They also cleaned up after! Would definitely recommend. - Chris

Total Price$352

Palo Alto, CA

Total Price$124

Berkeley, CA

Total Price$153

San Francisco, CA

Total Price$79

Hayward, CA

quick delivery and careful with fragile items! I always recommend Lugg for quality service in the bay area :) - Marissa

Total Price$135

San Francisco, CA

Total Price$220

Redwood City, CA

Total Price$100

See all reviews

Lugg pricing in Santa Cruz

	Crew	Base Fare	Per-Mile Rate	Per-Minute Labor	Average cost*
Lite	1 Lugger	$26	$1.96	$0.95	$50
Pickup	2 Luggers	$38	$2.24	$1.62	$74
Van	2 Luggers	$68	$3.08	$2.02	$114
XL	2 Luggers	$117	$3.70	$2.30	$170
Box	2 Luggers	$152	$5.00	$3.00	$222
Box+	2 Luggers	$195	$5.75	$3.50	$276

Lite

1 Lugger

Base fare$26

Per-mile rate$1.96

Per-min labor$0.95

Average cost$50

Pickup

2 Luggers

Base fare$38

Per-mile rate$2.24

Per-min labor$1.62

Average cost$74

Van

2 Luggers

Base fare$68

Per-mile rate$3.08

Per-min labor$2.02

Average cost$114

XL

2 Luggers

Base fare$117

Per-mile rate$3.70

Per-min labor$2.30

Average cost$170

Box

2 Luggers

Base fare$152

Per-mile rate$5.00

Per-min labor$3.00

Average cost$222

Box+

2 Luggers

Base fare$195

Per-mile rate$5.75

Per-min labor$3.50

Average cost$276

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar estate sale deliveries.

Mark

Moved a bar and chairs from Facebook Marketplace in New York, NY

Lite1 Lugger LITE illustration

Base fare$31.20

Mileage(9 mi @ $2.35/mi)$21.15

Labor(16 min @ $1.13/min)$18.02

Booking fee$4.49

Total price$74.86

Most customers pay$88–$117

Kimberly

Moved a hutch from Facebook Marketplace in San Francisco, CA

Pickup2 Luggers PICKUP illustration

Base fare$38.00

Mileage(1.6 mi @ $2.24/mi)$3.58

Labor(40 min @ $1.63/min)$65.01

Booking fee$6.80

Total price$113.39

Most customers pay$80–$115

Elizabeth

Moved a dining table & 6 chairs from Craigslist in Glenview to Evanston, IL

Van2 Luggers VAN illustration

Base fare$68.00

Mileage(9.1 mi @ $3.08/mi)$28.03

Labor(52 min @ $2.02/min)$105.10

Booking fee$12.84

Total price$213.97

Most customers pay$156–$199

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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