What is the process for using Lugg to deliver my Home Depot washer purchase?

It's simple! Here's the process: 1. Buy your Home Depot washer appliance: Complete your purchase at the store or the Home Depot washer website and select "in-store pickup." 2. Get the receipt: Hold onto your order confirmation or receipt. You'll need to upload a photo of it when you book. 3. Book your Lugg: Schedule a Lugg for pickup in as little as 30 minutes. Enter the store's address as the pickup location and your home as the destination. 4. We handle the rest: Our crew will go into the store, handle the pickup with the information you provided, load your Home Depot washer appliance, and deliver to your room of choice.

Do I need to be at the Home Depot washer store for pickup?

No, you don't! As long as you upload a clear photo of your receipt or order confirmation from the Home Depot washer store, our Luggers can handle the pickup for you. Some Home Depot washer locations may require additional verification, and we will contact you if that's the case.

What if I buy something in a local Home Depot washer store and want it delivered the same day?

That's what we specialize in! You can book a Lugg right from the Home Depot washer store or parking lot. Our crew can often arrive for pickup in as little as 30 minutes, getting your new Home Depot washer appliance home faster than traditional delivery. If you prefer to schedule ahead, you can book your Lugg for the hour of your choice up to 30 days in advance.

Do I need to provide an order number or Home Depot washer store receipt?

Yes. Upload your digital receipt or provide your Home Depot washer order confirmation number when booking so our crew can easily locate your Home Depot washer appliance at the store.

Can Lugg pick up my Home Depot washer store order if it hasn't been paid for yet?

No. Please ensure your Home Depot washer purchase is fully paid for and ready for pickup before booking. Our crew cannot complete payment at the store.

Will Lugg wait if my Home Depot washer order isn't ready when they arrive?

For stores inside our partner network receiving flat rate delivery, we will wait up to 15 minutes for your order at no additional cost. For wait times over 15 minutes, you may need to re-schedule. For stores outside of our partner network, wait time is billable at your normal labor rate. To avoid charges, confirm with Home Depot washer that your order is ready for pickup before booking.

Can Lugg take away my old appliance when delivering my new purchase?

Yes, Lugg can pick up your new appliance and then haul away the old one to a recycling facility or donate it to a local charity, including donation centers like [Goodwill](https://lugg.com/goodwill-industries-pick-up) or [Habitat ReStore](https://lugg.com/habitat-for-humanity-pick-up) . Just add an extra stop when booking your delivery. **Tip**: Donation and disposal centers vary widely in what they accept, so we recommend calling ahead to confirm they can take your appliance, along with their hours and any potential fees.

What if I find damage to my appliance upon arrival?

Please inspect your appliance upon delivery. If you find damage upon receiving your appliance, or discover defects from the store, note it immediately with your crew and contact the Home Depot washer store for assistance. If damage to your appliance occurred during transport, please contact [Support](mailto:support@lugg.com) to file a damage claim. We will ask you to hold your appliance as we work to resolve the issue as quickly as possible.

What supplies and protective equipment will my Luggers bring for my Home Depot washer delivery?

Every Lugg Home Depot washer delivery includes professional moving equipment, straps, dollies, moving blankets, and stretch wrap to protect your items and your space, plus a basic toolkit for light disassembly or reassembly. Pickup trucks also come equipped with a tarp for weather protection. Your Luggers will wrap fragile or bulky pieces for safe transport, take care to avoid damage to floors, walls, and elevators, and are trained to move heavy furniture, appliances, and other large items safely through tight spaces, stairs, and doorways. This helps ensure a smooth, efficient Home Depot washer delivery from start to finish.

What happens if my new appliance doesn't fit through my doorway?

You are responsible for measuring your doorways, hallways, and stairwells to ensure your appliance will fit before booking. Your appliance cannot be delivered because it doesn't fit, it can be placed in an alternate location at your destination or be returned to the Home Depot washer store of purchase. If you prefer the item is returned to the store, you will be charged for the initial delivery attempt and for the additional return trip.

Can Lugg pick up my appliance from multiple stores in one trip?

Yes! Lugg now supports up to 5 pickups or drop-offs per Lugg, so you can coordinate multi-store pickups in one easy delivery. Just add each store as a stop when booking.

Home Depot washer delivery for washing machines & appliances

We pick up washers from Home Depot, deliver, and place them in your laundry room—with on-demand navigation and protection.

Home Depot washer delivery to a laundry room

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Millions of happy customers

Brandon and Nicholas were bang on time and super efficient moving heavy appliances. And helped reconnect all the bits and pieces to get my washer and dryer ready to go. 10/10 recommend

AAmy in Portland, OR

5.0

John and Luis were great . They were super friendly and professional . I was super stressed about how we were going to get my washer upstairs and they came and got the job done! Thanks so much guys !

jjessica in Corona, CA

5.0

Paki & Cameron were so efficient! I needed my washer and dryer moved out of a tight space and they were very careful. Very friendly! Thanks for the help guys! Much appreciated!

TTiffany in Sandy Springs, GA

5.0

Needed a washer and dryer moved quickly as I had guests coming and Lugg had people out here within a couple of hours. Erick and Ramon got the job done even though it was tricky as there were steps involved and it was a tight squeeze. They were friendly and polite and completely saved the day! Great company and will definitely use again.

JJane in Vista, CA

5.0

Very calm, efficient work. He ended up having to drive a long way, but was patient, explaining what needed to be done getting my washer/dryer placed into a tricky spot. Very impressed!

KKerri in Tacoma, WA

5.0

Huge shout-out to Lawrence and Rami they were absolutely solid. They helped me swap two stacked washer/dryer units, one upstairs and one downstairs, which is not an easy job. They were careful, efficient, and clearly knew what they were doing. No rushing, no damage, no complaining just straight-up professional work. They communicated well, protected the units and walls, and made what could’ve been a stressful move feel straightforward. If you’re booking through Lugg, ask for Lawrence and Rami by name. They earned it.

JJorge in Dallas, TX

5.0

On time. I expected 1 person with a handtruck & I had my tennis shoes on ready to help load the washer. I got 2 people because they were close by from a previous job. They knew what they were doing & worked well together. -Did what I had requested in my set-up email (except the 5 record albums boxes I decided to NOT replace into the hallway). I would hire them again. I tipped each of them in person

RRoxanne in Walnut Creek, CA

5.0

Elijah & John-Mark did a great job bringing my washer/dryer out of storage and installing them in place of the old ones. They even took the old ones away with them so I don't have to faff about with getting the city to deal with it.

DDaniel in Austin, TX

5.0

Absolutely fantastic!! These guys were so professional and kind. They were super quick and made the job look easy. They moved a washer and dryer for me and placed them exactly where I wanted them and carried themselves with such professionalism and respect. Thank you guys SO much.

SSavannah in Canton, GA

5.0

Juan and Stefan! The dynamic duo. We were totally impressed by these two polite and enthusiastic young men who bent over backwards to make sure our experience was A++. Totally on time and no issues whatsoever with unloading a washer/dryer set. Highly recommend them both if you can secure them as your Lugg delivery crew. Thanks again!

KKirsten in Long Beach, CA

5.0

Geoffrey and Joseph were really great. Helped me get a giant washer and dryer set down steep stairs, low clearance, and a very tight turn at the bottom. Not a scratch on either unit, and they were really nice guys.

cchristopher in Auburn, WA

5.0

Great job all around! Very careful with packing and loading the washer and dryer. Drove carefully, worked hard, 10/10

CCandace in Kentfield, CA

5.0

Brandon and Nicholas were bang on time and super efficient moving heavy appliances. And helped reconnect all the bits and pieces to get my washer and dryer ready to go. 10/10 recommend

AAmy in Portland, OR

5.0

John and Luis were great . They were super friendly and professional . I was super stressed about how we were going to get my washer upstairs and they came and got the job done! Thanks so much guys !

jjessica in Corona, CA

5.0

Paki & Cameron were so efficient! I needed my washer and dryer moved out of a tight space and they were very careful. Very friendly! Thanks for the help guys! Much appreciated!

TTiffany in Sandy Springs, GA

5.0

JJane in Vista, CA

5.0

Very calm, efficient work. He ended up having to drive a long way, but was patient, explaining what needed to be done getting my washer/dryer placed into a tricky spot. Very impressed!

KKerri in Tacoma, WA

5.0

JJorge in Dallas, TX

5.0

RRoxanne in Walnut Creek, CA

5.0

DDaniel in Austin, TX

5.0

SSavannah in Canton, GA

5.0

KKirsten in Long Beach, CA

5.0

cchristopher in Auburn, WA

5.0

Great job all around! Very careful with packing and loading the washer and dryer. Drove carefully, worked hard, 10/10

CCandace in Kentfield, CA

5.0

Randy and Jesse are 5 Star Amazing!!! They moved 2 washers and 2 dryers for me, through difficult terrain. They were professional and great communicators, working together to get the job done efficiently and without any damage. Highly recommended!!

EEve in Vallejo, CA

5.0

Came to pick up within 30 mins. Got my washer dryer down the stairs no problem. Very fast and friendly.

AAce in San Francisco, CA

5.0

Kyron and Reginald were really great. They were a perfect team and handled my new washer and dryer with care. I highly recommend them both. They were fast, efficient, professional, and super friendly.

CClary in Culver City, CA

5.0

Grate guys to work with! Punctual with the time agreed. Actually they arrived cape minutes earlier. They picked a washer and dryer unit in Broocklyn NY final destination Jersey Shore. The units arrived good not dented not scratched in good condition. If you find in your path Sadiki & Isaiah please give them a chance. Be kind and respectful and almost all have a good vibe Because all will coming back to you…. To me they were a good teamwork. And yes, I will give them 10/10 Thank you guys! Ciao 🥳

YYari in Boerum Hill, NY

5.0

They did a great job by showing up early to the pick up site. They ended up removing and reinstalling our basement door to make the washer and dryer fit. They went above and beyond and were very patient and kind!

AAlyssa in Milwaukie, OR

5.0

Claudia and Haison did an awesome job moving a washer and dryer that were in a very tight spot. It took a lot of effort and a lot of strategy, but they were able to finally move it into a second story location. They are very good.

SSergio in San Rafael, CA

5.0

They were super fast and efficient! The portable dishwasher had rollers on the bottom that could have been easily damaged, so I appreciate Julian and Anthony’s expert delivery.

CCate in Lafayette, CA

5.0

These gentlemen were able to unbox and move my mom’s new stacked washer and dryer even though I didn’t request that initially. They didn’t complain, cleaned up and even offered to set it up for us. They were very thoughtful and thorough.

CCorey in Glenn Dale, MD

5.0

Alisher was fantastic!! Had a dolly and ramps to help make moving my washer and dryer so easy! He was super friendly and was happy to help further with connecting the new ones up, but we had no problems doing it ourselves. Would definitely hire him again! Thank you Alisher!!!

AAmanda in Austin, TX

5.0

Awesome guys! Moved a washer and dryer into my laundry room and even helped us move the old ones out. Really appreciated them. Thanks!

HHannah in Castro Valley, CA

5.0

Tomas and Luis were all aboard the project. They not only worked through the hiccups of a heavy washer and many steps, but helped on the small details that came up: moving other items, protecting and wiping floors and rugs, and more. Very collaborative and proactive.

SSusan in San Francisco, CA

5.0

Professional, friendly, and quick! Had all the right gear for moving a washer and dryer up several flights of steps.

JJim in Berkeley, CA

5.0

EEve in Vallejo, CA

5.0

Came to pick up within 30 mins. Got my washer dryer down the stairs no problem. Very fast and friendly.

AAce in San Francisco, CA

5.0

CClary in Culver City, CA

5.0

YYari in Boerum Hill, NY

5.0

AAlyssa in Milwaukie, OR

5.0

SSergio in San Rafael, CA

5.0

They were super fast and efficient! The portable dishwasher had rollers on the bottom that could have been easily damaged, so I appreciate Julian and Anthony’s expert delivery.

CCate in Lafayette, CA

5.0

CCorey in Glenn Dale, MD

5.0

AAmanda in Austin, TX

5.0

Awesome guys! Moved a washer and dryer into my laundry room and even helped us move the old ones out. Really appreciated them. Thanks!

HHannah in Castro Valley, CA

5.0

SSusan in San Francisco, CA

5.0

Professional, friendly, and quick! Had all the right gear for moving a washer and dryer up several flights of steps.

JJim in Berkeley, CA

5.0

See all reviews

Lugg pricing

	Crew	Base Fare	Per-Mile Rate	Per-Stop Fee	Average cost*
Lite	1 Lugger	$50	$1.81	$18	$77
Pickup	2 Luggers	$83	$1.92	$22	$114
Van	2 Luggers	$110	$2.20	$26	$147
XL	2 Luggers	$160	$2.47	$28	$200
Box	2 Luggers	$207	$3.21	$32	$255
Box+	2 Luggers	$265	$3.50	$37	$320

Lite

1 Lugger

Base fare$50

Per-mile rate$1.81

Per-stop fee$18

Average cost$77

Pickup

2 Luggers

Base fare$83

Per-mile rate$1.92

Per-stop fee$22

Average cost$114

Van

2 Luggers

Base fare$110

Per-mile rate$2.20

Per-stop fee$26

Average cost$147

XL

2 Luggers

Base fare$160

Per-mile rate$2.47

Per-stop fee$28

Average cost$200

Box

2 Luggers

Base fare$207

Per-mile rate$3.21

Per-stop fee$32

Average cost$255

Box+

2 Luggers

Base fare$265

Per-mile rate$3.50

Per-stop fee$37

Average cost$320

* Estimate for 5 miles of driving and 15 minutes of labor. Pricing rates vary by city. Each booking also includes a small variable booking fee to support Lugg's operational and safety costs. You'll always see an upfront estimated price before you book.

Real customer prices

See what Lugg customers paid for similar Home Depot washer deliveries.

Neil

Moved a fridge from Best Buy in Frisco, TX

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(21 mi @ $1.92/mi)$40.32

Booking fee$7.37

Total price$130.19

Gabe

Moved a washer from Home Depot in Los Angeles, CA

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(12 mi @ $1.92/mi)$23.04

Booking fee$6.33

Total price$111.87

Nia

Moved a dishwasher from Lowe's in Lake Oswego, OR

Pickup2 Luggers PICKUP illustration

Base fare$82.50

Mileage(10 mi @ $1.92/mi)$19.20

Booking fee$6.10

Total price$107.80

Based on actual Lugg jobs. Names changed for privacy. Rates vary slightly by city.

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