5-star customer reviews

Packaged my delivery with such care and worked efficiently and deliberately! Would hire Delroy for all my needs!!!

Above and beyond! Offered to help with even the trash we had on the 4th floor walkup, and were very kind

Iovanny and Richard were both super nice and really communicative with where they were, their ETA, and any complications or things I needed to know regarding the move. They made it feel very easy, and I appreciate their help!

I was completely happy with my luggers. They were great and I would highly recommend LUGG to all my friends.

The guys were great. The set up, changes, tracking etc were great. Only disappointed by a price higher than I would have liked, but it's 2023.... that's what it costs....

Amazing service!!!! From start to finish, with TONS of NYC traffic (almost 50 minutes between pick up & drop off), my movers were done in under 2hrs! Truly amazing!!! SO GRATEFUL! 🙏

Easy peasy! This was my second Lugg with these two gentleman. They are efficient, friendly and communicative! Thanks again.

They were fantastic! Took such great care of our mid century loveseat. Wrapped it up and moved it like a charm. Thanks guys

Carlos and Kevin were awesome! Highly recommend! Could not have been more professional. Well done!!

Derek and Luis were amazing. They wrapped the furniture and delivered efficiently. They were fast and efficient.

Even with a mishap at the pickup location, he delivered on time and waited for the issue to be resolved! Thank you!

Amazing Service! They were extremely friendly and did not hesitate to help with the heaviest of things!

Carlos & Alonso took their work extremely seriously. From the moment we meet at the ground floor to the time they got an extremely bulky couch to our FIFTH floor walk up they were friendly and smiling. In addition, they helped calm our anxieties about the entire process and were open and honest about what needed to be done to complete this very complicated task. Cannot recommend this service highly enough and thank you so much, once again to Carlos and Alonso. Literally could not have done this without you.

Easily can give 5 stars! ❤️ My first experience with Lugg and I’ll be back because of how this went. They were so careful and considerate of all of my treasures. A delight to work with!

Delroy was amazing. He went above and beyond to find somewhere to leave his car to pick up my item. He was responsive and very helpful. He was efficient and a professional at moving and delivering my item.

Mahamad and Alseny were incredibly kind, efficient, and went above and beyond to help me with my new cabinets. 15/10 service!

Giovanni and Jerry did an amazing job. Super nice, considerate, and fast. They took great care of my things—many of which were fragile and cumbersome!

Jerry and Serge were fantastic! They came super prepared with all the moving equipment one might need. They were very strong and able to move heavy items up and down several flights of stairs. Really appreciate their hard work.

Jaequan and Annur from Lugg were phenomenal! They moved two IKEA beds from the New Jersey location to our 2nd floor apartment in Brooklyn with remarkable efficiency and care. Their communication was excellent from start to finish, keeping us informed and at ease throughout the process. Despite the typical NYC parking and stairway challenges, they handled the move with grace and professionalism, ensuring all components arrived in perfect condition. These two are a fantastic team – hardworking, friendly, and skilled. Thanks to them, what could have been a stressful experience was made seamless and hassle-free. Would highly recommend Jaequan and Annur for anyone in need of reliable and exceptional moving services! 5/5 stars.

Dmetry and Jonathan were wonderful! Friendly, called ahead, arrived within the window at the time they said they would. Very careful moving my dresser down a flight and up a flight at the drop off location and even helped me reposition a piece of heavy furniture in my new bedroom. They were great and would recommend Lugg!

Highly recommend! I needed a sofa moved from NJ to Brooklyn on short notice, and they delivered—literally—within 3 hours of my request. Quick, affordable, and professional. They handled the job efficiently, even carrying it up to the top floor of a walk-up. Excellent service!

I guess it depends on who you get. I have only had positive experiences with Lugg. They have transported furniture through storms, many flights of stairs, etc. and everything has always arrived in great condition. The app is very effective, can easily track status, communicate, etc. Great service here in NYC where I don’t have a car!

These guys were consummate professionals. It was so easy to work with them and they were precisely on time.

These two gentlemen were extremely professional and efficient. A last minute delivery on a Sunday night, and they arrived with smiles on and ready to get my bed and furniture in and where it needed to be. Very thankful they were the delivery guys we got!

Great moving experience. They worked quickly and not only knew how to move efficiently, but knew to head to the loading dock in the building rather than the front door

Brett and Yorman did an amazing job very efficient, very careful and special thanks for Brett for installing the kegs and even taking all the packaging waste to the garbage. Thanks again!

Hector & Terrelle were friendly and worked together well. I appreciated the help in disassembling, moving, and reassembling my bed!

Libardo and Alonso were great! They got my item delivered in the selected window, kept a consistent line of communication, and carefully handled the item when dropping it off. I also appreciated them wrapping the item to protect it! And to top it all off, they were friendly. I really appreciate their help.

Each time I have used Lugg in NYC the staff has been RELIABLE - on time, so nice, agreeable, and helpful! Thank you!