5-star customer reviews

William and Alonso were amazing. They were so professional and took care getting our sofa down 4 flights and getting our stuff to MMS storage. We want them for our move from storage into our apartment.

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

Kevin and Jaqwan were kind, respectful and efficient! They got the sofa to my apartment in perfect shape and kindly moved some things around for me so that it would fit. I appreciate it!

Tyrone and Paul were so patient and professional. They worked really well together and safely delivered and set up my new sofa to a walk up apartment. 5🌟s Thank you!!

The most amazing human beings I have ever met! They’re so friendly and genuine. Went above and beyond to help me bring the sleeper sofa into my apartment. I hope I get them next time I book a lugg.

Timothy was fantastic! Thanks so much for your quick, efficient and professional help in moving my sofa.

Amazing people! They very kindly put the sofa back together for me which I didn’t think they were going to do. Very efficient and friendly.

Robert and Derrick did a great job moving my sofa and two lucite chairs. The chairs were delicate and could have easily scratched or snapped in the truck with the sofa. They carefully wrapped the chairs in blankets and carried them from the strong point. My coop has a service entrance with two flights of stairs and a long corridor. They guided the furniture swiftly and safely the twists and turns to the service elevator. They coordinated well with each other and were efficient while still being careful. Great job!

Young, courteous, strong and careful movers! Thank you!

super communicative and efficient, way ahead of schedule too! thank you for lugging my new sofa up five flights :)

LUGG movers always show up within the hour I choose for them to come, usually at the beginning, and always ready to do the task. They are efficient and careful workers

Great with live updates on their location and status and careful and efficient with moving our sofa without damaging or staining it!

Robert was excellent. He called ahead of time to let us know when he arrived at IKEA to pick up the furniture, and to double-check that what he was picking up was what we expected. Very thoughtful. He then texted to let us know he was on his way. Once he arrived, he was prompt, polite, courteous, efficient, and careful. He also helped us to bring our new sofa upstairs. Even though the sofa had 7 pieces, everything was done in under 18 minutes. I can’t remember the last time I had such great delivery service. Thank you, Robert!

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

Sincerely appreciate their help delivering our sofa! They were nice and professional and would highly recommend.

Both Hector and Terrell’s rolled with the punches and were courteous and gracious when I told them to go to what turned out to be the wrong building entry door. Stoic and graceful, the Luggers maneuvered my sofa through a narrow elevator and didn’t scuff my walls while cornering into the living room. Job well done, good sirs!

Expertly moved a sofa, media stand, coffee table, and 55 inch TV out of an elevator building and into my extremely tight walk up. Very careful but efficient, and were so quiet at times I thought they had gone back out to the moving van.

The team was super efficient and took great care of my sofa. It was wrapped and and they unwrapped it for me also. Highly recommend!

Highly recommend! I needed a sofa moved from NJ to Brooklyn on short notice, and they delivered—literally—within 3 hours of my request. Quick, affordable, and professional. They handled the job efficiently, even carrying it up to the top floor of a walk-up. Excellent service!

Great guys! Moved quickly, and effortlessly maneuvered my big sofa through a tight doorway. Such a lifesaver! Would definitely hire them again. 10/10

Marco & Juan were amazing movers I would highly recommend. They were friendly, fast, efficient and made everything super easy. Plan on using them again in the future!!

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Exceptional movers. They were both efficient, well mannered and respected our home and furniture immensely. Literally went above and beyond to help deliver our new sofa.

Brett and Yorman are so nice and helpful! They went above and beyond to make sure our sofa came delivered safely and with care.

Lugg was a great solution for me with a property closing date that was up in the air. The flexibility allowed me to reschedule and delay the movers arrival without penalty. They showed up on time, we're professional, and did a great job.

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Hi. Carlos and Carlo delivered my sofa with fast, quick, and courteous service. The sofa was delivered to my door in excellent condition, just like I bought it. It's for my autistic adult sons who don’t adapt well to change. I know they will love it. Carlos and Carlo made this transition for me and my sons, from old to new, a pleasant experience. These gentlemen are the model for LUGG. Sincerely, Safiyyah Muhammad (IKEA Customer)

Al and Alonso were total pros--they worked super fast, and figured out how to snake a heavy sofa up a narrow staircase, all while looking out for the sofa and the house. Thank you!!!

Cordelli and Saynee were amazing! They moved a sleeper sofa from one house to another. Space in both dwellings was very tight but they made it work and I am so happy! I highly recommend Cordelli and Saynee!

Thank you so much!! :) Great job moving our sofa, protected the piece very well and were efficient moving it and navigating it around a tight corner in our apartment.

Used this app twice now. All 4 movers I've had were absolutely fantastic! Such a great app. So glad I found it.

Absolute beasts! They moved my sofa successfully with a positive attitude despite a ton of stairs. Five stars!

Robert got the job done! When the sofa didn’t fit through the front door, he had the exact tool we needed to take the legs off. Would definitely book him again!