5-star customer reviews

First, Alfredo and Riley were awesome. An elliptical is not an easy thing to lift and move. They did it flawlessly! The overall process and pricing using Lugg was really good. A strong value, easy to use and good updates means I will definitely us Lugg whenever I need this kind of help. Randy

Did a great job adapting to miscommunication from store on delivery day. Was very prompt and stayed in contact with me as I was not able to be home. First time using this service. It was easy.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Onon and Ben excelled in every step of the process. From picking up the bed to delivery. The Mattress they delivered to us was heavy and awkward but,they made moving it look easy. Thank you both!

This was the easiest delivery service ever! Jamel-Kylee & Riley were quick, courteous and helpful. I would use this service over and over again.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Delivery drivers aren’t always known for being on time and Jermaine and Jason delivered exactly as expected! They were great problem solvers, getting a huge table through our front door.

Kept in touch while enroute. On time delivery. Brought items where they needed to be and helped walk me through app to set up task rabbit.

They were amazing! Helped me move a treadmill that was much heavier/larger than expected. This required taking it apart to get it through the door and then putting it back together. They were awesome and super helpful.

Second time I used them to help me move very heavy exercise equipment. Firs time elliptical upstairs and second a treadmill. They were very careful not to damage my home or the equipment. I highly recommend them!!

O-non. & Isaac Were Truly Perfect. I was worried 34 steps were to narrow doorway too tight But for O-non. & Isaac not an Issue for them Very friendly kind & quick. Hope I get them again on a future delivery. Thanks LUGG for your Company. I wouldn’t been able to make my purchase with out help getting it home . 😃 penny Parker 664 Manhattan Drive. 3-B in Boulder on 3/23/24 Thanks

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Excellent delivery guys. Friendly, personable and professional. Got here in a timely manner and got the base delivered and set up quickly and with no complaints. I knew nothing of lugg but will not hesitate to use you again. Easy pick up and delivery scheduling also. I am now a fan and future user of Lugg. Thank you!

These guys were great & very careful with my sofa delivery. They had a lot of trouble getting the sofa through a very tight doorway and very extremely cautious and concerned about not damaging the sofa or the walls, which I appreciated. I am super appreciative of their willingness to continue trying after I urged them to give it another shot. The minor complaint I have is Samuel seemed quite annoyed by this delivery from the moment they were loading the sofa into the elevator which made this a bit uncomfortable for me. All in all I would definitely use them again.

Luggs were great! It’s confusing the way the pick up window is worded though - hard to know if the user is selecting the DELIVERY time window or the PICK UP (meaning pick up FROM IKEA) window. That could be improved going forward. Otherwise great experience - will definitely use Lugg again!

The delivery was a little late and was not within the window given, but beyond that, they were incredibly skilled and efficient.

Ricardo and Justen came to move a treadmill out of my house and down the street to a neighbor’s. This particular treadmill is insanely heavy and it needed to be transported around several tight corners and narrow hallways. Justen and Ricardo took the time to think through how to navigate best and were extremely careful of floors and walls. They were polite, positive, and friendly, and they definitely went above and beyond on a tough job! Thank you!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Let us know when they were close, came early in the window, brought in heavy objects without nicking any walls. Great service, will recommend. Note: Not leaving a tip here because we tipped Jose & Guillermo with cash on delivery.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Super friendly!! They had no hesitation helping me move a piece of furniture out of the way to make room for my delivery. They are very careful and were finished before I knew it. Great guys- I would absolutely recommend them!

They handled an issue at the pick up location well and made sure everything was okay once they arrived at the delivery location. Both men were personable and efficient.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

They were wonderful. They were on time with delivery. They got the loveseat in the house without any damage to the walls. Then asked whether it was anything they could help with the couch. Very Professional. If need to have anything delivered again hopefully I get them

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Ari and Benjamin were early in the appointed window, friendly, professional, and very careful with the furniture delivered. This service is easy to schedule with wonderful delivery people! Thank you!

Onon and Myles were efficient, nice, and thorough! They not only moved a heavy treadmill but also took time to troubleshoot a wire that had come detached, making sure that the treadmill was fully functional when they left. Would definitely recommend them!

Excellent! Moved a heavy treadmill down to my basement. Did it quickly and mindful of the house and walls!

Lightning fast, super friendly. Straight to the point and fit more than we planned for. HELLA strong, moved our treadmill down a floor with no problems. No damages.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

They were very efficient but also very careful with the elliptical. Made absolutely no scuffs on the walls or stair railings despite a quite difficult ( nearly impossible) turn on the basement stairway. It looked like there was no way the bulky machine would make it down the stairs, but they patiently, methodically made it happen! My wife and I clapped when they reached the basement, it was such a remarkable achievement. We highly recommend Guillermo and Alfredo. They are a great team!

* Immediate response * Excellent communication * Careful handling * Prompt arrival and delivery * Friendly and helpful