5-star customer reviews

Sent me updates on the delivery time. Arrived in an enclosed van. Were very careful bringing the pieces upstairs.

Very quick to pickup the item, great communication throughout the delivery, and very professional service!

Great customer service, very helpful, and went above and beyond. Highly recommend them to anyone needing a delivery.

Delivery was fast, easy to arrange, great communication with updates, and very professional. The furniture was wrapped and protected during transport. Highly recommend this service.

Prompt delivery, handled dining table set with care and offered to tighten loose table legs. Very courteous.

LUGG is a great resource! I have used LUGGers for a number of events over the last few years. Everything from standard moving of furniture to helping me move/sort boxes during a big garage cleanup. The people who come are always very courteous and helpful.....always willing to help in any way they can. I highly recommend their services -- a life saver for those of us with a bad back issue (my husband) OR for those of us who have okay backs but are not able to lift over 20 lbs.

They stayed in touch with me during the delivery process and were so kind enough to help my son take the mattress up to my apartment. It was too heavy for me to do it with my son alone. Very kind.

I am amazed by how easy and convenient this service was! I was kept aware every step of the way from dispatch to delivery. Both men were extremely polite, efficient, and helpful. I will definitely be using them again as well as telling my family and friends. Thanks a bunch!!!!

I was leery about using an app without being able to talk to somebody at first. The app is actually very communicative. it let me easily cancel my time and reschedule it twice, which I did because of weather. it showed me the MapQuest of my delivery and how many minutes away they were Isiah and Javair are very accommodating, polite, friendly and listened to my concerns. I will use this app again if needed and refer to anyone else who may need it.

Fantastic job by Ralph & Mike Jackson, true gentlemen, worked very hard, were very helpful & kind. Quick, efficient, and even were very patient in dealing with the building’s elevator that went down following the first item they moved; they proceeded to Lugg items up the stairs 2 floors while waiting for emergency elevator maintenance. I was hoping they’d have an easier run & could use the elevator for the majority of the furniture, fortunately the elevator was restored rather quickly but these guys kept trucking via the more difficult route. Easily 5/5 stars, they nailed it & were a delight to work with. We appreciate you both so much Ralph & Mike!! THANK YOU! 🤗

Outstanding service!!! Incredible response time and delivery was so fast! I’m going to tell all my friends!

Aleksey and Ryan came on time and very helpful! They made moving our furniture from one place to another a breeze! I highly recommend them for any small moves you have!

Excellent service. Both Daniel and Jason did a great job with pickup and delivery. I would use LUGG again - especially if they are handling everything.

Both Jonathan and Pedro were phenomenal. Very courteous, very accommodating, very helpful and all around an excellent delivery experience.

Very Professional. Quick And Easy Like 1 2 3..I'm In The Process Of Replacing Just About Everything In My Home And Had A Lot Of Delivery And By Far These Two Gentlemen Statler.

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!!

Both of these guys were excellent. They communicated through the entire pick up of my furniture to the delivery arrival time they brought the new furniture in carefully, set it up very polite and professional would highly recommend.

They were on time and friendly. Delivery was quick especially because I live only 5 minutes from the store where item was purchased.

Abel and Omar provided timely, professional service and helped with the furniture placement to ensure it was exactly as I wanted. Lugg movers never fail us!

Daniel and Datwan were great. Understanding when there was a delay at pick up and went above and beyond during the delivery at my home. Overall a very smooth delivery. Thanks!

Delivery was on time. William & Alexander went over and above my expectations. They were both friendly and worked as a team. Your company should be grateful to have employees like these two men. Good job! Well done!

Andrew and Christopher were very good delivery guys. Very polite, very helpful and professional. Seems like they’d be fun to hang around with from my short time spent with them. Felt bad they had a long day ahead of them (driving to deliveries) but the weather was good on the day they came. Should I ever need help moving again, I’d definitely ask for Andy and Chris again! 👍🏻

I have booked luggage to deliver my furniture. They were very professional, punctual, and handled the sofa so carefully, I was assured that I have taken right decision of booking lugg

They made sure they contacted me by phone, needing to call me a couple of times, when no one came out to receive the shipment. I was not at the delivery site but my husband was and he did come out. My husband said they were very courteous and efficient, and placed the items where asked in the apartment. We appreciate that they were very timely in their delivery, excellent with communication, professional, helpful and courteous.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Friendly and careful delivery. Thanks so much for completing the living room makeover. Highly recommended!

Daniel & Jason were very professional they took extra care not to damage the furniture and door frames leading into our home. They kept us updated on their route and delivery time. I would definitely recommend them!

Had a really great experience for my first time using LUGG! Vincent & Jason were great, even helping me move some other furniture to make space for the new delivery!

When they got here they were polite, introduced themselves . Friendly to my husband who was outside. Very careful W/ carrying in the heavy pc of furniture. Asking where I wanted it , placed it there & asked if was ok or they would move it to where I needed it . Very accommodating! My husband & I We’re very impressed w/ the service , promptness, & the friendly delivery guys! Will keep the # if I need this again great experience! They both deserve GOLD Stars ⭐️

They were extremely kind and patient and careful with the delivery. I will definitely use you guys again! Thank you!!

Great service! I highly recommend these guys! They made my day really easy, communicated with me about delivery details & everything was seamless. Thank u!!!

Ryan and Alex were absolutely amazing. They helped us move several heavy pieces of furniture. They arrived on time (actually a few minutes early), were careful with our things and our home, and were wonderful and courteous communicators. We would absolutely hire them again!!