5-star customer reviews

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

Easily can give 5 stars! ❤️ My first experience with Lugg and I’ll be back because of how this went. They were so careful and considerate of all of my treasures. A delight to work with!

Even with a mishap at the pickup location, he delivered on time and waited for the issue to be resolved! Thank you!

I was completely happy with my luggers. They were great and I would highly recommend LUGG to all my friends.

Hector & Terrelle were friendly and worked together well. I appreciated the help in disassembling, moving, and reassembling my bed!

These two gentlemen were extremely professional and efficient. A last minute delivery on a Sunday night, and they arrived with smiles on and ready to get my bed and furniture in and where it needed to be. Very thankful they were the delivery guys we got!

Professional, timely, and courteous! They also helped me solve questions about junk removal in Brooklyn, which was very much appreciated.

Carlos & Alonso took their work extremely seriously. From the moment we meet at the ground floor to the time they got an extremely bulky couch to our FIFTH floor walk up they were friendly and smiling. In addition, they helped calm our anxieties about the entire process and were open and honest about what needed to be done to complete this very complicated task. Cannot recommend this service highly enough and thank you so much, once again to Carlos and Alonso. Literally could not have done this without you.

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Libardo and Alonso were great! They got my item delivered in the selected window, kept a consistent line of communication, and carefully handled the item when dropping it off. I also appreciated them wrapping the item to protect it! And to top it all off, they were friendly. I really appreciate their help.

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

They were fantastic! Took such great care of our mid century loveseat. Wrapped it up and moved it like a charm. Thanks guys

Amazing Service! They were extremely friendly and did not hesitate to help with the heaviest of things!

Easy peasy! This was my second Lugg with these two gentleman. They are efficient, friendly and communicative! Thanks again.

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

Brett and Yorman did an amazing job very efficient, very careful and special thanks for Brett for installing the kegs and even taking all the packaging waste to the garbage. Thanks again!

Jerry and Serge were fantastic! They came super prepared with all the moving equipment one might need. They were very strong and able to move heavy items up and down several flights of stairs. Really appreciate their hard work.

Giovanni and Jerry did an amazing job. Super nice, considerate, and fast. They took great care of my things—many of which were fragile and cumbersome!

Highly recommend! I needed a sofa moved from NJ to Brooklyn on short notice, and they delivered—literally—within 3 hours of my request. Quick, affordable, and professional. They handled the job efficiently, even carrying it up to the top floor of a walk-up. Excellent service!

Great moving experience. They worked quickly and not only knew how to move efficiently, but knew to head to the loading dock in the building rather than the front door

These guys were consummate professionals. It was so easy to work with them and they were precisely on time.

Dmetry and Jonathan were wonderful! Friendly, called ahead, arrived within the window at the time they said they would. Very careful moving my dresser down a flight and up a flight at the drop off location and even helped me reposition a piece of heavy furniture in my new bedroom. They were great and would recommend Lugg!

Packaged my delivery with such care and worked efficiently and deliberately! Would hire Delroy for all my needs!!!

Derek and Luis were amazing. They wrapped the furniture and delivered efficiently. They were fast and efficient.

Iovanny and Richard were both super nice and really communicative with where they were, their ETA, and any complications or things I needed to know regarding the move. They made it feel very easy, and I appreciate their help!

Above and beyond! Offered to help with even the trash we had on the 4th floor walkup, and were very kind

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Mahamad and Alseny were incredibly kind, efficient, and went above and beyond to help me with my new cabinets. 15/10 service!

Khalid and Raynief came to clear some old wood furniture, umbrella and other stuff from our roof deck. They were great. It started to rain and they kept on, and then it turned out that the junk yard was closed. They found another place which was a relief.