5-star customer reviews

I used Lugg for the first time to have old furniture and large boxes removed from my office. Because I was unaware of how the company worked, I set up the drop off location to someone's residence instead of a dump site like I planned on. Jesus and Darnell were very sweet in helping me work through my mistake. We found a dump site and they were able to make it there in time before the dump closed to finish the project. I will definitely be using Lugg again for any hauling we need done. Thanks again you guys - I really appreciated you help and calm demeanor while we worked together to correct my mistake.

Please do not charge me for the full service since now i have to reschedule for the sofa to go to the dump instead.

Super good service. Really nice. Recommended other services that Lugg offer. Will be using you for dump runs

They were both amazing! Quality work, and they took great care of my furniture! Would highly recommend this duo!

All went well.. movers friendly, professional… I would use Lugg again.. app, process was very efficient and straightforward.. Thank you…

Jesus is wonderful! I had a really busy day with work, not only was I late for the pickup, the destination I picked for the dump site was unexpected closed during the time Jesus had visited. Jesus was super accommodating and took care of everything when I wasn't able to repond in a timely matter. I would definitely recommend his service and hope I can book him everytime!

Semisi and Jamal were great! They took good care of the furniture, even though it’s heavy! Highly recommend!

Super nice guys, they disassembled items and took them to the dump. Will definitely be using them again soon!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

Jesus and Mario did a fantastic job. They took extra care and consideration to not scratch my leather couch and are very friendly and professional. 10/10 would recommend to anyone👍

Wonderful move team. Very professional and great adapting to change on the job. Very professional and easy to work with.

These guys were super communicative during the whole move. They had to wait for my elderly dad to unlock a storage unit. They were super friendly to him and also had to deal with hauling an extremely awkward / load. These guys were thoughtful about what they were moving and respectful of how they were handling the items / navigating the house. A perfect move!!!

Excellent service! We will never try to pick up large item purchases on our own again! So worth the time saved and hassle. Thanks, gentlemen!

Derec and Aaron were super friendly and professional. They not only delivered the furniture right on time but also went above and beyond by assembling it, moving it to the exact spot in the living room to our satisfaction, plugging it in and testing to make sure it works, and hauling away the boxes and foams. Definitely will use Lugg again and highly recommend them! ps. I tipped them with cash, not realizing that the Lugg app has the option to tip.

These two are incredible!! Very efficient on time very friendly and compromising. Keep them busy lug!

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Steven and Steven were fantastic. Delivered it to my backyard right where I needed even through a tight fit fence

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

Steven.2 were awesome! Moved me out of my second floor apartment as- fast and efficient! Really nice guys! I ❤️ Lugg!

Windy and pouring rain, but they got the job done. Didn't have a way to tarp the back of the truck, so some things got a little wet, but the weather was so bad it was not concerning.

Incredible guys. Trustworthy, hardworking and went the extra mile to make sure my cargo was delivered safely!

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

Mario and Enrique were prompt, kind, and super helpful. They were at Costco within 25 minutes of booking our Lugg, and 20 minutes later they were at our house and moved our new couch inside. Incredible job all around!

Steven and Steven were awesome! They emptied a one bedroom apartment full of furniture in a half hour! They were super friendly and helpful. Amazing guys!

I was extremely disappointed with the price I had a lot of cardboard from moving into a new place they loaded their van in 5 to 10 minutes headed to the dump which was 9 miles away charge me 120+ dollars for the short distance that they came and went and then charge me an additional $25 dump fee it was cheaper to have three pieces of furniture picked up at a store in Davis move to Woodland to the second story of my condo .. unhappy with the cost!!!!!

Very happy with the service, quick and the furniture was handled with care! Thank you, I will recommend the service!

Jesus and Mario were excellent and so helpful! I really appreciated how thorough and helpful they were. Would definitely use them again :)

They were fast, friendly, and helpful. Henry even showed me how to book a junk removal on the spot and they were able to take my old mattress away immediately.