5-star customer reviews

Easily can give 5 stars! ❤️ My first experience with Lugg and I’ll be back because of how this went. They were so careful and considerate of all of my treasures. A delight to work with!

The app mysteriously gave them a different dropoff location than I had selected when I ordered the Lugg, but they kindly found the correct building anyways. They moved the chairs carefully without any damage! :)

Amazing Service! They were extremely friendly and did not hesitate to help with the heaviest of things!

Highly recommend! I needed a sofa moved from NJ to Brooklyn on short notice, and they delivered—literally—within 3 hours of my request. Quick, affordable, and professional. They handled the job efficiently, even carrying it up to the top floor of a walk-up. Excellent service!

Brett and Yorman did an amazing job very efficient, very careful and special thanks for Brett for installing the kegs and even taking all the packaging waste to the garbage. Thanks again!

We are so lucky to have a service that can haul away unwanted items. As a professional organizer this service is so beyond helpful! My only wish is that one truck could do both a donation and dump run.

Libardo and Alonso were great! They got my item delivered in the selected window, kept a consistent line of communication, and carefully handled the item when dropping it off. I also appreciated them wrapping the item to protect it! And to top it all off, they were friendly. I really appreciate their help.

Hector & Terrelle were friendly and worked together well. I appreciated the help in disassembling, moving, and reassembling my bed!

Lugg was fantastic. Packed everything up took it to took Goodwill for me, sent me a copy of the donation receipt and what Goodwill rejected they took to the dump. Such a wonderful experience and so full service and al for a great price.

Carlos & Alonso took their work extremely seriously. From the moment we meet at the ground floor to the time they got an extremely bulky couch to our FIFTH floor walk up they were friendly and smiling. In addition, they helped calm our anxieties about the entire process and were open and honest about what needed to be done to complete this very complicated task. Cannot recommend this service highly enough and thank you so much, once again to Carlos and Alonso. Literally could not have done this without you.

Easy peasy! This was my second Lugg with these two gentleman. They are efficient, friendly and communicative! Thanks again.

5 Stars – Excellent Service from Yonattan and Vincent! Yonattan and Vincent did an outstanding job delivering my new dining set from the store to my apartment. They were punctual, friendly, and incredibly efficient, handling everything with care and professionalism. The entire process was smooth and stress-free. I highly recommend them for anyone in need of reliable movers!

I wasn't very clear on where this delivery was going. They were great at staying in touch and figuring it out.

First time using Lugg and had a great experience. Easy to use and the guys were thorough and communicative. Will definitely use again!

I was completely happy with my luggers. They were great and I would highly recommend LUGG to all my friends.

What an awesome service. Came to my apartment, lugged my 4-piece sectional couch down the stairs to their truck, and hauled it away to the dump. Exactly what I wanted.

Professional, timely, and courteous! They also helped me solve questions about junk removal in Brooklyn, which was very much appreciated.

Iovanny and Richard were both super nice and really communicative with where they were, their ETA, and any complications or things I needed to know regarding the move. They made it feel very easy, and I appreciate their help!

Khalid and Raynief came to clear some old wood furniture, umbrella and other stuff from our roof deck. They were great. It started to rain and they kept on, and then it turned out that the junk yard was closed. They found another place which was a relief.

Great moving experience. They worked quickly and not only knew how to move efficiently, but knew to head to the loading dock in the building rather than the front door

These guys were consummate professionals. It was so easy to work with them and they were precisely on time.

this was my first time hiring movers and Brett and Bruno did an amazing job. they're super professional, wrapped up and protected my furniture and worked really efficiently. thanks guys!

Dmetry and Jonathan were wonderful! Friendly, called ahead, arrived within the window at the time they said they would. Very careful moving my dresser down a flight and up a flight at the drop off location and even helped me reposition a piece of heavy furniture in my new bedroom. They were great and would recommend Lugg!

Derek and Luis were amazing. They wrapped the furniture and delivered efficiently. They were fast and efficient.

Awesome job! Ashton and Edward were on time, cheerful and professional, treated my seller well and delivered a well-wrapped, heavy piece to me!

Went above and beyond! Are amazing folks! Thank you for bringing moving blankets and carrying my heavy stuff around ! Wonderful ! APlus

Giovanni and Jerry did an amazing job. Super nice, considerate, and fast. They took great care of my things—many of which were fragile and cumbersome!