5-star customer reviews

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Rene and Jabir are very friendly, kind person, and expert movers. They move stuff gently and efficiently.

Incredible, would highly recommend them to anyone. They problem solved and never gave up. Best movers I’ve ever used.

The ride share app experience for furniture, etc. The in app features were a breeze to use. I purchased a used armoire too large for my vehicle. I booked Lugg within minutes and went home. I received a text they arrived at the store an hour and a half later, exactly within the time window I had booked. They spent a few minutes at the store loading up. I received a text they were on the way. I could follow their location on the map in real time. They arrived and delivered with professionalism at every step. Exactly what I was looking for, and having many times used other local single large item delivery services (fridge, couch, desk, sectional), Lugg pricing was in-line and perfectly reasonable.

Very kind and professional movers; appreciated the great work they did to carefully move an awkward and heavy sofa. Thank you! (NB - apologies for the delay in providing this tip. There was a dispute regarding the overall charge, which was more than double the estimate due to an error by Lugg. My payment of this tip isn’t in any way an acceptance of that overcharge.)

The movers were great. They were efficient. The Lugg experience was problematic. The scheduling went awry and even the pickup location, which Lugg put in the wrong place even though it had the correct name of the business and the address. When that all got straightened out, the people involved handled everything professionally.

Samuel & Jerome arrived on time and were very helpful from pick up to drop off. The movers went above and beyond and were very helpful. They took pictures at my request. They are definitely expert movers. I do appreciate their efficiency and timeliness. Thanks so much!!!

Michael and Emmanuel were the best movers I’ve had so far on this platform. Exceptional, would absolutely use again.

A little frustrated by the setup because movers assigned after the promised window, but once we got these movers they were great!

Fabulous job! The movers were very professional and friendly. So glad the Lugg is on the east coast now!

On time, careful with move, pleasant to deal with, pricing clearly specified, no unexpected mark ups. Your app, however, authorizes marketing cookies by default which should be opt in rather than opt out.

Amazing movers. We had a slight hiccup at ikea but they were very understanding. Amazing people all around!

Can’t recommend this app enough. Have used it several times both scheduled and on demand for furniture deliveries from Facebook marketplace and local stores! They saved the day when we moved too. 10/10!!

They were the most proficient movers I’ve worked with. They prioritize so that we got all the heaviest and bulkiest items moved today, last time that required two trips. They moved a little bit slower than other Lugg teams I’ve worked with, but out of deliberation and care. They made sure nothing was damaged or worse in the moving process. I’d be happy to work with them again.

I have used LUGG for small local moves and always have found them to be prompt, courteous, and affordable!!!today was an exception , a refrigerator fell over and Rick and Merrick handled with precision and care. I was so relieved !!

Used them twice and completely satisfied with their professional, efficient, careful, and friendly service. They were available for local moves on the same day within hours and they did an outstanding job. Highly recommend you consider small, local moves. Great work!

This team of movers was excellent. They were careful but efficient. They were friendly but focused on the job they were doing. One piece of furniture was especially heavy, and I’ve been worried about getting it down the stairs for a while now. They got it done and I’m so relieved. Next time I have a job for Lugg, I’d love it if these guys came out again. Five stars, great job!

Daniel and Jerome were great, friendly and professional movers, and got the job done really efficiently and well!

Lawrence and Joshua were amazing! They were really friendly, professional, knowledgeable, efficient and timely. They were very attentive and helped with disassembling/packing my tv and desk. I was very anxious about using movers and this experience has definitely put my mind at ease. I would highly recommend both of them!!

Michael and Jerome were very kind and great at communicating. They were considerate, humorous, and very effective movers.

I cannot speak highly enough of Michael and William. It literally snowed the day before my move, it was the coldest day in the past year, and yet they still showed up right on time and were the bright spot in my day (and moving is really never fun). They rolled with the punches when cars were illegally parked in the moving van spot, and DC parking enforcement was too understaffed to send a tow truck. I truly couldn’t have done this without them. You’re lucky to have them. Hands down the best movers I’ve ever had.

These guys were absolutely amazing! I’ve never seen movers that could Tetris like this and I’m quite an experience Mover. I was thrilled with the service, the friendliness, their expertise, and they most certainly went above and beyond helping me with additional furniture. I can’t recommend Michael and Jerome enough! Five stars all the way!

My second time with Michael and Jerome as my Lugg movers, and they did a phenomal job with my move again! They communicated times well, wrapped all my furniture up carefully, and extremely friendly. They’re truly experts, and completed the job quickly! Thank you again Jerome and Michael! Can’t express my praise and thanks enough.

Amazing work!!! Would hire for myself, family, and my kids for college move in! LUGG definetly holds a high standard for their work because let me tell you how amazing they did! No hassle or time consuming drop off, very easy to communicate aswell. My two movers Jerome and Michael M. We’re the amazing people who gave me a great experience! ALWAYS CHOOSE them and LUGG for any of your moving needs

Michael and Jerome are the most professional movers I've ever have a pleasure of working with. They're both extremely courteous, careful, and professional both in timing and in making sure that the move went flawless and there wasn't a trace of damage.

These guys were amazing. Expert movers who used lifting techniques to move a huge bookcase and king size bed in minutes! Truly my best Lugg experience yet!

Michael and Bryant were fantastic movers! They were very efficient and were able to move some really big/ heavy furniture. And they made sure to secure everything in the van, which I appreciated. And they did it all while in good spirits. Thanks again!

Diego and Bruno are fabulous, careful and efficient. Would use there services again gladly

Amazing amazing movers! They were helpful, communicative, careful, experienced, and fast. Thank you!

Really great job, exceeded all of my expectations. When there was a delay in pickup, Lugg upgraded my van to a box which was very appreciated. The movers texted me every step of the way before their arrival.