These guys were so amazing. They made sure to inspect the item I bought prior to picking it up. They then called me and told me the item I purchased at home goods had a crack in it and asked if I was aware and if I still wanted it. I told them , no and was able to get a refund from the store. They then delivered the rest f my items and placed them in my home and made sure I liked them before they left. They truly went above and beyond and for that I am so grateful. They were so kind and professional and delivered my items on time. Thanks so much, this was my first time using Lugg. I’ll be using Lugg again and hope to get this team again when I do.