5-star customer reviews

It was our first time using Lugg so we were apprehensive about random people just hauling our stuff for us, but K & R were super friendly and honest about the process while being very efficient loading and unloading. They also made sure they were careful with our furniture. It was convenient and definitely saved us the trouble of finding a truck to haul ourselves. Thank you!

I had a fantastic experience with Lugg thanks to the two professionals who handled my couch delivery. From start to finish, they were punctual, efficient, and incredibly courteous. They arrived right on time, communicated clearly throughout the process, and treated both the couch and my home with great care.

Timely, professional, and communicative, and friendly! Thanks for hauling the mattress up all those stairs.

Great team, nice guys, and loaded the truck so that they didn’t need to make a separate trip, which I was very thankful for. They made a second trip to the dump and kept me posted throughout. Great work!

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

Very considerate, friendly and were helpful in taking the large amount of cardboard wrapping to the dumpster. I would request these two again if the need arises.

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

They arrived on time - kept us informed along the way and delivered the furniture in our upstairs bedroom. Furniture was heavy they did a great job of hauling it upstairs! I will hire them again.

The ONLY way I survived a recent move from hell was with Julio’s help. I had a ton (probably several tons) to move to my house, my storage unit, Goodwill, and the dump. He took the time to help me strategize what should go where and my storage unit is a thing of beauty. Ok, both my storage units are.

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

They picked up some items for donation and they were the final items in my home as I was moving out. When Goodwill did not take one of my items they messaged me to let me know they would take the item to the dump for me. They were very efficient and helpful.

Just awesome. Assembled the furniture. Handled with care. Arranged to take a couple of unwanted pieces to the dump on the spot.

They were quick and clear and friendly. One thing I would suggest that the company do: make it clear, for junk removal, that the Luggers will pay the fee and then have it added to the customer's bill. I had assumed I'd have to drive to the dump as well so as to pay the fee!

Chad and Royce were terrific in taking care of the jobs that I needed accomplished: unloading a delivery of flooring and taking some items to the dump. Friendly, fast, and efficient with a great attitude.

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

Very professional, efficient and very eager to help us, and highly recommend. I hope to get these guys again. They laughed at all my jokes.

Very prompt and efficient with the move I had requested. Plus offered quick advice on how to deal with taking other items to the dump, etc. Both friendly and business-like. It made the move very easy.

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Andres and Jeremiah are the best, not only did they take their time helping out with assembly, they also helped me cut up all the boxes to dispose of the trash. Would use them again!

Raul & Leon were great! They were quick, efficient and even broke down/setup my king bed frame. Highly recommend!

Leandro and Joaquin were fantastic. They wore the masks I requested without complaint (and it’s hot today,) moved fast, and offered us alternatives to what we were hoping for but couldn’t get done that evening (through no fault of theirs-the dump was closed.) Really impressed.

Juan Jose and Joaquin are the best movers I have experienced. They are kind, efficient, and experts in this kind of work. 10/10 recommend them to anyone looking for moving or setting up anything!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Great communication, customer service and professionalism. They took care of a large junk removal in no time.

They were great! Good communicators with both the pick up location host and drop off location host. Would request their services again for future furniture hauling needs!

In the words of my husband, “Mansour was awesome. He was polite, helpful and friendly. It felt like having a friend help with moving.” He was our main Lugger because we only needed one person to help at the storage unit. Dara helped load some stuff to go to the dump when we realized not everything fit our Uhaul. Everything worked out today with their assistance.

Strong muscles! Very skilled in hauling our cabinets up stairs and around a tight corner. And very nice and respectful as well. So grateful!

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

This was so great today. We really appreciate your help, thanks for the suggestion to take that stuff to the dump. That works really great. Thank you so much!

Jordan not only helped us bring our couch from IKEA inside our apartment, but also took out all the packaging and trash to the dumpster for us once we opened everything up! Super friendly!

Very professional. Arrived on time. Had packing supplies. Did not cause any damage to door etc. Took my couch to the dump.