5-star customer reviews

I was leery about using an app without being able to talk to somebody at first. The app is actually very communicative. it let me easily cancel my time and reschedule it twice, which I did because of weather. it showed me the MapQuest of my delivery and how many minutes away they were Isiah and Javair are very accommodating, polite, friendly and listened to my concerns. I will use this app again if needed and refer to anyone else who may need it.

They stayed in touch with me during the delivery process and were so kind enough to help my son take the mattress up to my apartment. It was too heavy for me to do it with my son alone. Very kind.

Sent me updates on the delivery time. Arrived in an enclosed van. Were very careful bringing the pieces upstairs.

Daniel and Datwan were great. Understanding when there was a delay at pick up and went above and beyond during the delivery at my home. Overall a very smooth delivery. Thanks!

Excellent service. Both Daniel and Jason did a great job with pickup and delivery. I would use LUGG again - especially if they are handling everything.

Great service! I highly recommend these guys! They made my day really easy, communicated with me about delivery details & everything was seamless. Thank u!!!

Great customer service, very helpful, and went above and beyond. Highly recommend them to anyone needing a delivery.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

They were on time and friendly. Delivery was quick especially because I live only 5 minutes from the store where item was purchased.

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!!

Had a really great experience for my first time using LUGG! Vincent & Jason were great, even helping me move some other furniture to make space for the new delivery!

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Andrew and Christopher were very good delivery guys. Very polite, very helpful and professional. Seems like they’d be fun to hang around with from my short time spent with them. Felt bad they had a long day ahead of them (driving to deliveries) but the weather was good on the day they came. Should I ever need help moving again, I’d definitely ask for Andy and Chris again! 👍🏻

I am amazed by how easy and convenient this service was! I was kept aware every step of the way from dispatch to delivery. Both men were extremely polite, efficient, and helpful. I will definitely be using them again as well as telling my family and friends. Thanks a bunch!!!!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Very quick to pickup the item, great communication throughout the delivery, and very professional service!

Daniel & Jason were very professional they took extra care not to damage the furniture and door frames leading into our home. They kept us updated on their route and delivery time. I would definitely recommend them!

They were extremely kind and patient and careful with the delivery. I will definitely use you guys again! Thank you!!

When they got here they were polite, introduced themselves . Friendly to my husband who was outside. Very careful W/ carrying in the heavy pc of furniture. Asking where I wanted it , placed it there & asked if was ok or they would move it to where I needed it . Very accommodating! My husband & I We’re very impressed w/ the service , promptness, & the friendly delivery guys! Will keep the # if I need this again great experience! They both deserve GOLD Stars ⭐️

They made sure they contacted me by phone, needing to call me a couple of times, when no one came out to receive the shipment. I was not at the delivery site but my husband was and he did come out. My husband said they were very courteous and efficient, and placed the items where asked in the apartment. We appreciate that they were very timely in their delivery, excellent with communication, professional, helpful and courteous.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Very Professional. Quick And Easy Like 1 2 3..I'm In The Process Of Replacing Just About Everything In My Home And Had A Lot Of Delivery And By Far These Two Gentlemen Statler.

Outstanding service!!! Incredible response time and delivery was so fast! I’m going to tell all my friends!

Friendly and careful delivery. Thanks so much for completing the living room makeover. Highly recommended!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Both of these guys were excellent. They communicated through the entire pick up of my furniture to the delivery arrival time they brought the new furniture in carefully, set it up very polite and professional would highly recommend.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Delivery was on time. William & Alexander went over and above my expectations. They were both friendly and worked as a team. Your company should be grateful to have employees like these two men. Good job! Well done!

Prompt delivery, handled dining table set with care and offered to tighten loose table legs. Very courteous.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Both Jonathan and Pedro were phenomenal. Very courteous, very accommodating, very helpful and all around an excellent delivery experience.