5-star customer reviews

Very quick to pickup the item, great communication throughout the delivery, and very professional service!

They responded to my request VERY quickly! They carefully unboxed the large cabinet, put it in the place where I wanted it, helped me to level it, and took away all the cardboard and other packing materials. I highly recommend them!

I’m so impressed with this company and the service! Very nice people, super fast, professional and very reasonably priced. They placed my furniture exactly where I needed. Beyond happy with Lugg!

Juan was incredible at helping me out of a real tough situation with a terrible experience dealing with Ikea. After over a week of reschedules, cancellations, in person claims/cases and still not having my order sitting on a cart leave the ikea store, lugg REALLY helped me out to get my items within 2 hours. Juan went through each and every item on my receipt to make sure it was all there (even when it was the IKEA teams job to do that!) and found broken and missing items and ensured they were replaced and delivered. He even helped me move all of my items up to my apartment which was generous and extremely helpful given that i’m on my own and needed a hand. Couldn’t thank him enough ! Reem

They were fast, polite and made sure everything was in place as I asked. They found a loose bolt and took the time to check the chairs for me. Great service!

Outstanding service!!! Incredible response time and delivery was so fast! I’m going to tell all my friends!

They made sure they contacted me by phone, needing to call me a couple of times, when no one came out to receive the shipment. I was not at the delivery site but my husband was and he did come out. My husband said they were very courteous and efficient, and placed the items where asked in the apartment. We appreciate that they were very timely in their delivery, excellent with communication, professional, helpful and courteous.

They were on time and friendly. Delivery was quick especially because I live only 5 minutes from the store where item was purchased.

Prompt delivery, handled dining table set with care and offered to tighten loose table legs. Very courteous.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Had a really great experience for my first time using LUGG! Vincent & Jason were great, even helping me move some other furniture to make space for the new delivery!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Both Jonathan and Pedro were phenomenal. Very courteous, very accommodating, very helpful and all around an excellent delivery experience.

Great customer service, very helpful, and went above and beyond. Highly recommend them to anyone needing a delivery.

They communicated well updating me on how far they are so that they find me at my place. I forgot my keys and I had to go back to get them but they did not complain which I think it was really understanding of them. Also they were really friendly.

Andrew and Christopher were very good delivery guys. Very polite, very helpful and professional. Seems like they’d be fun to hang around with from my short time spent with them. Felt bad they had a long day ahead of them (driving to deliveries) but the weather was good on the day they came. Should I ever need help moving again, I’d definitely ask for Andy and Chris again! 👍🏻

They were here when promised. Brought everything in and placed it where it needed to be. And they were just place nice fellows.

Both of these guys were excellent. They communicated through the entire pick up of my furniture to the delivery arrival time they brought the new furniture in carefully, set it up very polite and professional would highly recommend.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Andrew and Jason were friendly, professional and maneuvered my piece of furniture gently through a narrow stairwell into the space I needed it in. I would highly recommend their service. Thanks guys!

They were extremely kind and patient and careful with the delivery. I will definitely use you guys again! Thank you!!

Made my delivery very easy. They were both professional and took their time asking where I would like my items to be placed.

These gentlemen managed to acquire my furniture at ikea despite the fact that I misplaced my receipt. They also were able to manage a treacherous and narrow stairway without incurring any damage to the delivery.

I was leery about using an app without being able to talk to somebody at first. The app is actually very communicative. it let me easily cancel my time and reschedule it twice, which I did because of weather. it showed me the MapQuest of my delivery and how many minutes away they were Isiah and Javair are very accommodating, polite, friendly and listened to my concerns. I will use this app again if needed and refer to anyone else who may need it.

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!!

When they got here they were polite, introduced themselves . Friendly to my husband who was outside. Very careful W/ carrying in the heavy pc of furniture. Asking where I wanted it , placed it there & asked if was ok or they would move it to where I needed it . Very accommodating! My husband & I We’re very impressed w/ the service , promptness, & the friendly delivery guys! Will keep the # if I need this again great experience! They both deserve GOLD Stars ⭐️

Thanks, both for the amazing help! These two went above & beyond to brainstorm creative solutions to move large furniture into a challenging space.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.