5-star customer reviews

They were very accommodating! I really appreciated their effort to make the delivery look easy when it was not . Big kudos to the two of you and 1000 thanks

Alejandro and Jesse were great! Both were very efficient, cautious with my beautiful sofa and recliner, they were very courteous, and professional. It was a very smooth and pleasant delivery. I hope to have them as my delivery guys in the future. I highly recommend these 2 guys. I would give more stars if I could. Judith Spaulding.

Ray and Alex were both very friendly, professional and courteous. Delivery was seamless and quick. I appreciate their help.

Aleksey and Ryan came on time and very helpful! They made moving our furniture from one place to another a breeze! I highly recommend them for any small moves you have!

Abel and Omar provided timely, professional service and helped with the furniture placement to ensure it was exactly as I wanted. Lugg movers never fail us!

I have booked luggage to deliver my furniture. They were very professional, punctual, and handled the sofa so carefully, I was assured that I have taken right decision of booking lugg

Delivery team was on time, even though we have an elevator there’s still 12 steps to get to our condo, so they worked very hard.

Best delivery service. Friendly and delivers with care. Definitely would recommend to anyone that needed . Keep up the good work. Thanks

They were extremely kind and efficient, I definitely would not have been able to move the delivery on my own, so I really appreciated their help!

LUGG is a great resource! I have used LUGGers for a number of events over the last few years. Everything from standard moving of furniture to helping me move/sort boxes during a big garage cleanup. The people who come are always very courteous and helpful.....always willing to help in any way they can. I highly recommend their services -- a life saver for those of us with a bad back issue (my husband) OR for those of us who have okay backs but are not able to lift over 20 lbs.

Very professional and friendly. Fast and on time. We could not have asked for better service. Very reasonable cost, 1/3 the cost of another delivery company. Thank you.

They were wonderful and friendly. They were very helpful and insightful. Helped with more than a delivery. They were very customer service focused and provided helpful tips for future deliveries and purchases. Thank you again to both of you! I will have a sweet treat next time you come. Or make a special request for your kindness to help with my next delivery. Thank you Lugg and thank you Alex and Ray!

Quick response time for my pick up and delivery! Rommel was extremely careful with my chair and very nice. I will definitely call Lugg again.

Best furniture delivery I’ve had. They were both friendly, handle my boxes with care and were quick.

Fast delivery and moving of boxes exactly to the place I needed them. Really appreciated their efficiency and respect. Highly recommend!

They were amazing. There was some confusion with the app notifying us the delivery was canceled. But they made it and did a fabulous job. Can’t say enough about how much we appreciate them.

On time. They called me when they arrived. Easy to talk to and to work with guys. They did an EXCELLENT delivery job. Thank you so so so much.

Ordered a couch that had no delivery option. They picked it up from the store and dropped it off in perfect condition and super fast. Super friendly and would definitely use again!

Fantastic job by Ralph & Mike Jackson, true gentlemen, worked very hard, were very helpful & kind. Quick, efficient, and even were very patient in dealing with the building’s elevator that went down following the first item they moved; they proceeded to Lugg items up the stairs 2 floors while waiting for emergency elevator maintenance. I was hoping they’d have an easier run & could use the elevator for the majority of the furniture, fortunately the elevator was restored rather quickly but these guys kept trucking via the more difficult route. Easily 5/5 stars, they nailed it & were a delight to work with. We appreciate you both so much Ralph & Mike!! THANK YOU! 🤗

Oscar and Jonathan were prompt, courteous and very professional. They exceeded my expectations as prior delivery had to be cancelled. Thank you!

Delivered with great customer service. He was friendly, helpful and fast delivery. Would definitely recommend him.

They made sure that the items were carefully handled as well as making sure to place the delivery in the areas that we specified. Truly a dynamic duo. Would love to know they had our next purchase and delivery covered!

Delivery was fast, easy to arrange, great communication with updates, and very professional. The furniture was wrapped and protected during transport. Highly recommend this service.

Ruben and Harold did such a great job first for my mom and then my mom's friend! If you ever use Lugg for their services and you get these two guys, I think you'll have a great experience too! On a side note having nothing to do with Ruben and Harold, using Lugg for a second delivery that same day, Lugg added 50% more in fees. They charge an additional $2.02 per minute ($121.20 p/hr) on top of the flat rate quoted on the app. They only give an email as a means to contact customer support which adds to the negative customer experience.

got all the packages up the stairs and also offered to take another big box upstairs that was not part of their delivery

I will definently use Lugg again! Easy to schedule, on time, excellent service! Very friendly & went out of their way to make sure the delivery fit through our door! Thank you!

Quick and efficient delivery, they were in and out in 2 minutes. Delivery was outside the time frame, over an hour late but that’s in relation to the scheduling not to the drivers.

They were very professional. The delivery of our couch was done in a timely manner and they were in and out with no issues. 5/5⭐️

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Picked up the delivery with no issues and got the items here smoothly. They both had positive attitudes.

Ryan and Alex were absolutely amazing. They helped us move several heavy pieces of furniture. They arrived on time (actually a few minutes early), were careful with our things and our home, and were wonderful and courteous communicators. We would absolutely hire them again!!

What an awesome father and son team Ernesto and Adrian make!!! Their delivery was seamless, and they have friendly personalities, too! I’m so excited I found out about this delivery option from IKEA! And I can even request them again in the future! Thank you, Ernesto and Adrian!