5-star customer reviews

Customer service. Very good with communication, very friendly and delivered my mattress in good condition.

Ted was terrific and delivered my mattress to my satisfaction. Ted was very courteous and professional and it would be an honor to have him help me in the future should I need help again. This is my second time using Lugg and I’ve had a good experience both times. Thanks very much for your outstanding customer service.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

We've used you a few times now and EVERY SINGLE TIME, the guys that show up have been courteous, professional, and have busted hump. Feel very confident in using Lugg On-Demand Movers.

First time Lugg users full of worry and I needn’t not have worried!!! These guys know how to move mattresses! They understood how to get the mattress up our stairs and we marveled! Of course we helped it was all hands on deck! Your Luggers were awesome too because they removed their shoes! So respectful!! We did tip cash at the site but I’ll add some here!

Excellent service. Very friendly and experienced movers. Stated will be between 1pm to 2pm and they were already picking up our item and delivered it by 1:15pm. Very prompt and would definitely use this service again. Thank you

Lugg sent movers to a store in Pennsylvania where they collected my purchases and drove them to a nursing home in Delaware. ALL IN ONE DAY! Actually - within 3 hours of my request. Amazing service. Reliable and professional and SPEEDY!!!! A+!

I had a fantastic experience with Lugg movers! The team was incredibly careful and professional while delivering a heavy marble top coffee table to our home. They ensured it was safely brought into our family room and placed exactly where we wanted it. Their attention to detail and care for the table was impressive. Highly recommend their service!

Guys were super fast and helped to elevate a heavy mattress on our floor, really appreciate their help!

Always reliable, kind and efficient service with Lugg Movers — thank you for saving my back!!

Enoe and Cory, were on time, clean and polite. Delivered and setup mattresses efficiently. Thank you.

I have always been satisfied with your movers as I was with them. I will use you again and refer you. I gave a cash tip so that is the reason I selected no tip. I like to tip cash whenever possible.

Good customer service very polite. And did a wonderful job bringing my mattress upstairs. Thank you so much. Let them know what a good job done.

Very professional, friendly and hardworking movers — I lucked out! Great team.

They were fast, friendly, and helpful. Henry even showed me how to book a junk removal on the spot and they were able to take my old mattress away immediately.

Super friendly and delivered my futon mattress in excellent shape. Brought it to the guest room just as I asked, provided great customer service. Thanks!

They were polite, courteous, they took away my old mattress, unpacked my new one and removed all the packing material.

These movers were fantastic—quick, professional, and incredibly efficient. They handled everything with care and made the whole process stress-free. Five-star service from start to finish. Highly recommend for anyone needing reliable, top-notch moving help!

All went well.. movers friendly, professional… I would use Lugg again.. app, process was very efficient and straightforward.. Thank you…

Amazing experience! The movers were so helpful, and made a stressful move worry free.

They were prompt and courteous even before we ran into some struggle with the size of the couch and the arrangement of the doorway. Semisi was quick to brainstorm and had a tape measure handy to ensure fitting the couch through a window would work. Jamal was right there with assistance the whole time. Both movers had can-do attitudes and didn’t complain about carrying a couch all over the yard. 10/10 experience with these guys.

Took care about stuff in house, helped by moving bed to garage n sealing it n the new mattress plastic. Professional n friendly. 😁

Communicated arrival and expectations, and helped me quickly navigate my mattress up to the 10th floor.

Jeremiah and Aram were awesome for waiting until the mattress was ready at Macy’s. Macy’s had certain times you can pickup and they made it work!

This is the second time these two professional young men have helped with moving mattresses and other items I look forward to having them return next time we need something moved They would be the team that I would ask for thank you and good day

The two Gentlemen delivered my expense mattress with excellent handle and care! Very professional. Thank you.

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

The movers arrived on time and finished the job quickly and efficiently and with a big smile

Two expert movers, very efficient, friendly, and easy to work with. I'll ask for them again when I next use Lugg. Very fair price for moving boxes that would have taken me at least 5-6 round trips. They did rhe job in an hour.

Respectful and friendly service. They were able to put my new mattress right on the bedframe quickly.

Awesome dudes, got my queen size mattress/boxspring up a tight and twisting staircase, and they made it look easy!

Volodymyr and Michael were the best! They were very efficient and were exactly in the time frame that I had requested. They were very efficient, nice and professional. They helped me move my old mattress into my garage then put my new mattress exactly where I wanted in my room. They even helped me straighten out my bed skirt! I give them 5 stars and would definitely use Lugg again with guys like this working for their company! Highly recommended!

Thank you Kenny & Cory for your fast, friendly help moving our mattresses. We appreciate you being careful of our walls and other furniture while doing the move.