5-star customer reviews

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Could believe efficient & fast it was picked up and delivered. I will be using Lugg more often. Special When I go to Costco or Best Buy. Had to buy smaller tv 2 weeks ago because I had no way getting it home.

Communicated well, went above and beyond at delivery to move a very heavy piece of furniture down multiple stair cases and into our room. Thank you again!

Another amazing Lugg duo!!! SO great—professional, happy, friendly, PERFECT pickup and delivery! THANK YOU!!!!

Took longer than expected in terms of overall time from SF to Oakland. The original estimate was $178, but this ended up being ~$50 more. One mover seemed slightly less experienced than the other, but overall delivery was quick and easy. (I helped carry in the drawers, they just did the main body of the dresser.)

Excellent! Waited when the seller was running late. We’re super communicative with photos and arrived right on time. Super quick and efficient with delivery.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Exceptional Delivery and Customer Service! My husband and I recently had a large, heavy wood table delivered to our home, and we were incredibly impressed with Antonio and Francisco, who handled the delivery. Navigating our steep staircase with such a bulky piece of furniture could not have been easy, but they were incredibly careful and meticulous every step of the way. Not only were they skilled at handling our furniture, but they were also incredibly polite and professional throughout the entire process. They were respectful of our home and took extra care to ensure that the table was placed exactly where we wanted it. We honestly can't recommend these two guys enough! If you're looking for a delivery team that is skilled, careful, and courteous, look no further. They truly went above and beyond to ensure we were satisfied with their service. Thank you both so much! 🙏🙏

The delivery team went much better than expected. They were careful getting the huge sectional pieces through the door. They were helpful by positioning the pieces in place. I definitely recommend this team.

Thanks so much for all the help and the solid communication. We appreciated the smooth, efficient delivery.

This was such an impressive job by these two. From pick up to delivery, they were fantastic. The parking in the neighborhood was tough and they were patient and we were able to snag a spot right in front. They were friendly and had a great attitude! I will use lugg again because of them :)

Humberto & Eduardo were extremely efficient & very nice people! I cannot believe how quick and easy they made this move for me:) I will definitely be using Lugg again for all my delivery needs.

They were very polite and careful about the delivery. They packed it at the pickup site and unpacked it on delivery, placing it exactly where I wanted it. I recommend them fully.

Incredibly kind and speedy. They went above and beyond to get us a last minute delivery, thank you so much!!

The team was fantastic! They packed quickly and made sure it was secure in the truck. Delivery they were awesome and plugged things in and set up everything we asked for help with.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

The whole thing was seamless! I thought I was needed at the pick-up to provide proof of purchase. By the time I arrived they had already picked up the item and were on their way to my home for delivery, where was husband was waiting. (Took the whole process of my husband and I trying to fit this chair in our small suv, off the table!) will defn do this again

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Above and beyond … they came from far away, no way they made money on this delivery! They were sweet, kind, nice and had not one complain, they just helped me! One one think they were relatives of the owners, seriously. Long drive, bridge tolls … for a ‘down the street delivery’. Great guys!

Rick and Stuart are awesome! They went above and beyond the call of duty working through order pickup questions at Best Buy picking up without me present. Friendly, courteous and I recommend both of them very highly!

The Christians were great to work with - and on the pickup side, they really went above and beyond in helping me to resolve issues I was having with Best Buy (I spent almost an hour on the phone trying to give them permission to pick up the fridge - I was at the destination - and they were able to convince Best Buy to release it once they were there). Unfortunately, we weren't able to get the fridge inside (my fault; I stupidly forgot to measure the width of my front door) - but they helped me get it up to the upper landing, and I was able to come back later and take off the fridge doors to get it inside. Throughout all of this, they were both super friendly, helpful, and flexible as the complications stretched out the time frame for the job.

Lugg was wonderful! The App was easy to use. I was able to schedule a move in short notice (the evening before), during the holidays (on New Year’s Eve) at a reasonable price. The 2-person moving team, Angel and Mauro, were prompt (early, actually), professional and exceptionally courteous and accommodating of my delivery specifications. Would gladly use Lugg for similar needs in the future. Thank you!

they were patient and thorough! They picked p my refrigerator from Best buy, got my consent to lay it down after taking out the glass and wrapping it up. Make sure to document the process and brought it in the house!

They where super careful. This is the third range we’ve had delivered in a week. The first two where damaged by the Best Buy Outlet’s contracted movers. We couldn’t ask for a better job and would highly recommend them to anybody needing movers.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Movers were great. Truck was a little too small to everything but that’s my fault for not giving better dimensions. They were lots of help on pickup and delivery.

Super smooth delivery. Very prompt. Table was securely wrapped, protected and strapped down for transport and delivery. Placed exactly where I wanted it upon delivery arrival. Luggers were friendly and very efficient.

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Delivery was great. However, I was charged $93.50 4 times on my Citi Bank COSTCO card and 2 times on my Amex card. Why so many charges? I will only pay once !! Please call me to explain all the charges @ 510-715-6005.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

THANK YOU, JAVIER! He was very friendly and cheerful, and arrived earlier than what I expected. He picked up a 65-inch TV from Best Buy and delivered to my apartment without any dirt or anything on the box. It was a breeze communicating with him, too. This is my second time using Lugg. Thanks again, Javier!