5-star customer reviews

We really appreciate Fred & Frankie accepting a moving job from Mountain View to Sunnyvale despite their base being in SF and them wrapping up a moving job in Oakland, putting in a 13-hour day! The company FAQ should state that jobs are assigned to the nearest team, which might be based 40 miles away, and that teams can decline jobs -- rather than let customers assume thus works like Uber and Lyft, where drivers initiate acceptance of a gig. We were arranging pickup of a Craigslist item after dinner and expected -- and told the seller when we requested a Lugg -- that the drivers would arrive in 15-60 minutes, per the company communications; the drivers told me 40 minutes after i requested the gig and received confirmation that their ETA was another 40 minutes. I would use this service again if we had the option to book gigs in advance as well as request on demand. Some people -- including Craigslist sellers and planners like me who are juggling a lot of things at once -- like being able to count on when the pickup will happen.

Had a great experience moving a few of my items over from my place in SF to my storage unit! They were efficient, super easy to book and careful with my items. They were even nice enough to give me a ride to and from my place so I wouldn’t have to take an Uber/Lyft to unlock the storage unit (since I don’t have a car).

They were both great, very friendly, courteous and professional. One thing I would update about the app is to have something that shows the movers progress, like lyft and uber have. I got texted by you 13 minutes and then ends up waiting closer to 30.

Lugg saved the day! I went to pick up a chair I bought on Facebook marketplace and realized it didn’t fit in my car. When I went on Lugg app to try yo arrange them to move the chair, I was expecting wouldn’t be availability until later, but the truck showed up in sub 10 minutes, the time of an Uber! Value the real-time booking and the staff is always super friendly and efficient. Can’t say enough good things about Lugg!

This is my first time using Lugg and it's so convenient! The movers were quite efficient and friendly 👍👍👍👍

Amazing movers! They were very kind and communicative. They knew how to get the job done quickly while also taking care of my stuff. Thank you guys!

Amazing team of Movers we unexpectedly came up against much more work than we were expecting and they were so kind to jump right in and help clean up this whole area that we were putting a new bed in. I cannot thank them enough for their professionalism and kindness

The Lugg experience was totally fantabulous to say the least. Both Larry and Tom were so nice, pleasant and easy to work with. Will definitely use Lugg again for both big and small moves. Am very happy with efficiency of the Lugg App. It's definitely the uber and Lyft for movers. 7 stars!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️they actually made it within the Lugg delivery timeframe. Highly recommended!😊😊😊 thank you.

Unfortunately the pickup truck couldn't fit the entire couch (don't think this is their fault) so I had to grab an Uber XL to help bring one of the pieces to the destination. The guys were great though!

Art and Peter were awesome!! Thank you so much for moving my stuff!

The movers were very nice and worked hard. However, it felt like being in an uber car, going somewhere close, but the driver has no idea how to get there, so we just drive around in circles, while I am getting charged for it. I had to think how to move the couch and give orders to your movers. Once we figured out *how* to move it, the actual move did not take long, though it was a heavy sofa. So I think you should perhaps train your movers about how to move stuff through narrow passages, of which there are plenty in the Bay Area.

lol I thought it was a scam as every review looked too good. But I was wrong, it’s really that great !

Where didn’t they excel? Speedy, packing superb, great interaction. Faster than Uber. Promote these guys!

Didn't complain about moving my stuff up 6 floors because the elevator was broken. Also gave me a rode to my new place instead of me calling an uber

Friendly and helpful gents. Great job guys. Made moving super easy! However from the Lugg marketing, as a first time user, I was under the impression they would have had a box truck. Having only a pickup truck makes the service much less useful and I would be more likely to rent my own box truck (like uhaul) next time than use Lugg because of that unknown. It would be great if Lugg added a feature to allow the user to select the truck size desired. Similar to Uber where you can pick from various vehicle types like uberx, black car, or SUV. I ended up making a couple extra runs with my car to get the remaining items that didn't fit in the truck, and on the last run, while I was inside getting the last shelving unit, someone smashed the back window on my car and stole some bags of stuff I was moving.

Amazing. I continued to be so impressed at the professionalism and friendly service. I highly recommend this service. It's the uber of furniture transport. Thank you!

ThIs was my fIrst use of Lugg. Discount BuIlders Supply told my that Uber pickup trucks won’t carry lumber. They recommended Lugg to get me and my stuff home. In my Lugg booking note, I wrote that I, me, am part of the trip. I go with my stuff. The guys said that they don’t usually give rides, but they squeezed me into the back of their extended cab. Not luxury, but screw the idea of booking a second ride/haul service. You guys should offer rides from stores to your customers, not just your customers’ stuff. Thanks for the lift!

Guys were great. The time it took to deliver was about 6 hours. I was under the impression that like Uber my stuff got picked up and delivered right away. Seemed like a lot of stuff got picked up and mine got delivered in whatever order of delivery. Is that how Lugg works? My first time using it so I don't know.

These guys were amazing. They were punctual, professional and even waited for me because my Uber ride was late. Excellent service!!! I highly recommend them!

Very efficient and friendly movers! Took pictures of the item before it was moved and kept me updated along the way.

These guys are great! They really cared and worked hard! It was a craigslist pick up and they let me ride with them from the pick up to my house so I wouldn’t have to pay for an uber. Eric was very kind and showed a lot of dedication to the company. He should be promoted in Lugg for whatever higher up position is available. Hands down my best experience with lugg.

Tim & Christian kept high spirits during my whole move- with multiple flights of stairs and a rainy day. They were both professional and kind. Tim’s experience and calm was a fun balance with Christian’s exuberance! Would be pleased if I ever got them again.

Jose and Nasario were excellent. And the service was right there, right away. Incredible actually. This is like the Uber of movers.

These guys were awesome. I only found out afterwards that the person giving me the chair showed them the plug and they left it behind. I now have to send an Uber courier to go get that.

Sadiki and Carlos were absolute pros! 🚛🔥 They handled my move with efficiency, skill, and a great attitude from start to finish. Everything was packed and transported with care, and they went above and beyond to make sure everything was placed exactly where I needed it. Super friendly, expert movers, and incredibly professional. If you need a stress-free, smooth moving experience, these are the guys to call! Highly recommend—5 stars all the way! 🌟🌟🌟🌟🌟

Great guys. Very pleasant and eager to please. Overall great experience. One suggestion for LUGG overall, it would help if - like Uber & Lyft - you could give a description of the vehicle in addition to the photos of the movers. In our case, we could have flagged them over to our pick up point since there was heavy traffic on this one way street. Poor guys had to go around the block a couple times before we all saw each other. Will definitely use LUGG again for small moves within the city. Clayton

Professional, efficient, and a total breath of fresh air Antrone and Askari exceeded every expectation. They arrived on time, handled my belongings with care, and made the whole moving process feel effortless. Their professionalism and attention to detail really set them apart—and let’s be real, that’s not something you find every day. I genuinely appreciated how smoothly everything went. If you’re looking for movers who actually care about doing a great job, these are your guys.

Angel and Mauro were great movers overall! They were very considerate, thoughtful in how they executed the move and good at communicating.

Moving isn't a fever anymore. I've used Lugg 2 times, and each time it was 5*. I don't have to watch them, they managed to to everything perfectly by themselves. Thanks.