5-star customer reviews

Andrew and Jason were on time and friendly and clearly worked well as a team. They moved quickly and efficiently, and had no difficulty getting the couches and bar buffet inside, and set up where we needed them. And they were personable when they were finished, chatting for a little, as I asked about the Lugg service seeing as I had never heard of it before. Great service, excellent guys.

Andrew and Christopher were very good delivery guys. Very polite, very helpful and professional. Seems like they’d be fun to hang around with from my short time spent with them. Felt bad they had a long day ahead of them (driving to deliveries) but the weather was good on the day they came. Should I ever need help moving again, I’d definitely ask for Andy and Chris again! 👍🏻

The guys are great. Friendly efficient feel very comfortable having them move my sofa. I would hire them again.

Omar and Kevin came right on time and were so nice and helpful. They did a great job getting a particularly large and heavy box into our house. Thank you again. We will definitely use this service again when needed.

I was leery about using an app without being able to talk to somebody at first. The app is actually very communicative. it let me easily cancel my time and reschedule it twice, which I did because of weather. it showed me the MapQuest of my delivery and how many minutes away they were Isiah and Javair are very accommodating, polite, friendly and listened to my concerns. I will use this app again if needed and refer to anyone else who may need it.

Fast, friendly and professional! Daniel and Pedro did an awesome job delivering a couch to my house On time. No problems at all. 10 Stars! I will definitely use this service again!

I reached out to Lugg after another on-demand service could not follow through. My request was assigned to William & Alex under an hour, and they were great. Alex communicated with me during the entire process, and were at my home in no time. Getting my couch in definitely required some work 😮‍💨, but they were great sports about it. Great service from start to finish. Would definitely use LUGG again. Thank you 😊

Both of them were absolute professionals. They were thoughtful and offered to remove the hinges to my door in order to fit the furniture. Fortunately, they did not have to do that and was able to figure out a way to get the chair in without removing the door. They were on time, quick, communicated well throughout the process, and they were appreciated.

They carefully moved a wide chair through several small doorways and down a narrow staircase with a sharp turn at the bottom without any damage. They were friendly to my autistic son, who really enjoyed meeting them.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Great customer service, very helpful, and went above and beyond. Highly recommend them to anyone needing a delivery.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

I loved my luggers!! not only did they arrive quickly move the chair with ease and gave my dog treats, they were very kind to my father and offered him emotional support in his stroke recovery. I will definitely use your service again because of the excellent service I received from Jonathan and Pedro

Only one of the couches was delivered. I called IKEA and they said that it was theirs fault - that it was not given to the Lugg delivery people. But they cannot rectify this until Lugg calls them. But then they tell me they have no phone number for Lugg. I need it today!

They were very accommodating they even helped move a dresser up the stairs for me, in addition to bringing the two chairs up that they were scheduled to. Thank you.

Very friendly. Took great care in placing the sofa where we wanted it. Overall a great experience. We would definitely call on them again.

They made sure all pieces of coach furniture was assembled correctly and the connecting wires to my recliner couch was working fine before they report to their app to departure. Very nice gentleman’s . They were tipped cash and each was so appreciative and thanked me many times .

I love Lugg! I brought fueniture from Habitat ReStore which does not have delivery but I downloaded the app in the store received a fair estimate. The app updates you every step of the journey and they delivered on time professionally. Highly recommend.

They were amazing! Cleaned up after themselves and even took the nails off my couch to ensure nothing got messed up.

Delivery was fast, easy to arrange, great communication with updates, and very professional. The furniture was wrapped and protected during transport. Highly recommend this service.

Awesome communication. Constant updates. Friendly. Personable. Smooth delivery. Treated our sofa as though it was his own (tarped, etc). Would love for him to deliver all my furniture in the future.

they were on time, they were quick. They were pleasant and they got the long sofa in the door so they obviously knew how to use their brains good guys good guys I tipped them partially in cash so I'll leave them another smaller tip here thank you so much.

Communicated the timeline every step of the way, punctual, friendly & professional. They did an excellent job of moving 2 large chairs without a scratch or bump!! I would hire them again without hesitation.

Amazing first experience with the app. They both kept my sofa safe the entire time and were extremely cautious of not damaging the building while moving in. Would highly recommend! Thank you both Jason & Scott!!!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

They were fast, polite and made sure everything was in place as I asked. They found a loose bolt and took the time to check the chairs for me. Great service!

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Juan was so kind and helpful! He did an amazing job figuring out how to fit the couch through my doorway.

They worked well together and helped get my delivery right where I needed it! They helped deliver a sleeper sofa for me from ikea and drove an hour each way for it!

They were on time and friendly. Delivery was quick especially because I live only 5 minutes from the store where item was purchased.

They needed to try twice to get the sofa into the room. They were able to find a way and got it done. Much appreciated!