5-star customer reviews

Fantastic job by Ralph & Mike Jackson, true gentlemen, worked very hard, were very helpful & kind. Quick, efficient, and even were very patient in dealing with the building’s elevator that went down following the first item they moved; they proceeded to Lugg items up the stairs 2 floors while waiting for emergency elevator maintenance. I was hoping they’d have an easier run & could use the elevator for the majority of the furniture, fortunately the elevator was restored rather quickly but these guys kept trucking via the more difficult route. Easily 5/5 stars, they nailed it & were a delight to work with. We appreciate you both so much Ralph & Mike!! THANK YOU! 🤗

These guys were great! Very friendly and flexible. Were able to spend extra time needed to finish the job properly. Also appreciated the patience as we made decisions about what furniture went in what place.

Excellent movers, protects furniture well, on time. Great service!

Ryan and Alex were incredible! They helped move a dining table into our place, and went above and beyond: putting it together (they carry their own tools?!), deciding which way to turn the rug, rearranging the other furniture to fit - and were super friendly and efficient in the process.

Delivery was on time. William & Alexander went over and above my expectations. They were both friendly and worked as a team. Your company should be grateful to have employees like these two men. Good job! Well done!

They stayed in touch with me during the delivery process and were so kind enough to help my son take the mattress up to my apartment. It was too heavy for me to do it with my son alone. Very kind.

Very Professional. Quick And Easy Like 1 2 3..I'm In The Process Of Replacing Just About Everything In My Home And Had A Lot Of Delivery And By Far These Two Gentlemen Statler.

Andrew and Christopher were very good delivery guys. Very polite, very helpful and professional. Seems like they’d be fun to hang around with from my short time spent with them. Felt bad they had a long day ahead of them (driving to deliveries) but the weather was good on the day they came. Should I ever need help moving again, I’d definitely ask for Andy and Chris again! 👍🏻

What a great experience!!! I am so pleased with the simplicity of this process from scheduling to pickup to delivery!! Thanks Jared & Pedro!!

Daniel and Datwan were great. Understanding when there was a delay at pick up and went above and beyond during the delivery at my home. Overall a very smooth delivery. Thanks!

Both of these guys were excellent. They communicated through the entire pick up of my furniture to the delivery arrival time they brought the new furniture in carefully, set it up very polite and professional would highly recommend.

Friendly and careful delivery. Thanks so much for completing the living room makeover. Highly recommended!

I am amazed by how easy and convenient this service was! I was kept aware every step of the way from dispatch to delivery. Both men were extremely polite, efficient, and helpful. I will definitely be using them again as well as telling my family and friends. Thanks a bunch!!!!

Ryan and Alex were absolutely amazing. They helped us move several heavy pieces of furniture. They arrived on time (actually a few minutes early), were careful with our things and our home, and were wonderful and courteous communicators. We would absolutely hire them again!!

Both Jonathan and Pedro were phenomenal. Very courteous, very accommodating, very helpful and all around an excellent delivery experience.

Excellent service. Both Daniel and Jason did a great job with pickup and delivery. I would use LUGG again - especially if they are handling everything.

Prompt delivery, handled dining table set with care and offered to tighten loose table legs. Very courteous.

Great service! I highly recommend these guys! They made my day really easy, communicated with me about delivery details & everything was seamless. Thank u!!!

Aleksey and Ryan came on time and very helpful! They made moving our furniture from one place to another a breeze! I highly recommend them for any small moves you have!

When they got here they were polite, introduced themselves . Friendly to my husband who was outside. Very careful W/ carrying in the heavy pc of furniture. Asking where I wanted it , placed it there & asked if was ok or they would move it to where I needed it . Very accommodating! My husband & I We’re very impressed w/ the service , promptness, & the friendly delivery guys! Will keep the # if I need this again great experience! They both deserve GOLD Stars ⭐️

Delivery was fast, easy to arrange, great communication with updates, and very professional. The furniture was wrapped and protected during transport. Highly recommend this service.

Alex and Ryan were awesome! They were early, super friendly and super fast in helping us move a few heavy pieces of furniture. Definitely will use them again in the future!

Had a really great experience for my first time using LUGG! Vincent & Jason were great, even helping me move some other furniture to make space for the new delivery!

Very quick to pickup the item, great communication throughout the delivery, and very professional service!

Sent me updates on the delivery time. Arrived in an enclosed van. Were very careful bringing the pieces upstairs.

They made sure they contacted me by phone, needing to call me a couple of times, when no one came out to receive the shipment. I was not at the delivery site but my husband was and he did come out. My husband said they were very courteous and efficient, and placed the items where asked in the apartment. We appreciate that they were very timely in their delivery, excellent with communication, professional, helpful and courteous.

Aleksey and Arman were amazing!! Professional, on time, super friendly, took great care of the furniture.

They were on time and friendly. Delivery was quick especially because I live only 5 minutes from the store where item was purchased.

Outstanding service!!! Incredible response time and delivery was so fast! I’m going to tell all my friends!

Stephen and Aron were great, on time , helpful, very careful with furniture. Would absolutely use them again. And recommend them. North shore area .

Daniel & Jason were very professional they took extra care not to damage the furniture and door frames leading into our home. They kept us updated on their route and delivery time. I would definitely recommend them!

They were extremely kind and patient and careful with the delivery. I will definitely use you guys again! Thank you!!

Great customer service, very helpful, and went above and beyond. Highly recommend them to anyone needing a delivery.

I was leery about using an app without being able to talk to somebody at first. The app is actually very communicative. it let me easily cancel my time and reschedule it twice, which I did because of weather. it showed me the MapQuest of my delivery and how many minutes away they were Isiah and Javair are very accommodating, polite, friendly and listened to my concerns. I will use this app again if needed and refer to anyone else who may need it.