5-star customer reviews

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Thank you so much for helping with my mom’s new bed. You guys did such an amazing job she called me and said that you guys were the best! Thank you for making her experience really smooth! I can always count on Lugg for careful and efficient moves of personal items! Good job!

They went above and beyond! IKEA made a huge mistake and only gave them half of my order. They went back to the store, and were persistent in getting IKEA to pull everything again because IKEA said they couldn’t find the order. They kept me informed of the progress the entire time, and made sure they got my entire order to me later that day.

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

The movers were very prompt. I got my items quickly. They moved them with care and placed them where I asked them to. Just what I needed!

Overall had a great experience end to end. I booked Sebastian to *Lugg* 4 pieces of furniture from IKEA to our apartment 45 minutes away. Once he had arrived (on time), it took about 10 minutes / two trips up and down to get all 4 pieces to our room via luggage carts that were provided by our apartment. Throughout the experience, Sebastian was friendly, patient, and very careful in making sure the furniture didn’t hit objects around us. Amazing job!

They were excellent with delivering my heavy boxes from IKEA and lugging them up three flights of stairs. Will definitely use them again.

Edmund and Eddie went above and beyond especially since the sofa did not fit. They tried using a different door, all sorts of positions. They really tried everything. You are lucky to have them on your team.

Very nce guys. Did my ikea delivery without any issues. The whole process was very easy and reasonably priced.

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Incredible service! Thank you so much for your help with IKEA order, it wouldn't be possible without you!

Juan and Miguel were communicative, punctual and reliable. They carried heavy items up three flights of stairs and inspired confidence in their service. When we realized that Ikea had left out two items meant for shipping, they offered to help with delivery the following day. Highly recommend.

I am very satisfied with the delivery service both gentlemen provided. Extremely friendly and conscientious while delivering my Ikea order.

They are the best ! They helped me resolving an order issue with Ikea which I really appreciate ! Good luck and all the best !

They are amazing 5.0 stars they are very careful also, but our king size mattress was forgotten by ikea. Other than that no issues not the delivery drivers fault.

Clear communication, very clean and spotless delivery. Kept me in the loop when ikea had an issue in providing the item.

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

I cannot express how kind, helpful, and knowledgeable Angel and Ammar were. They safely got at least 6 pieces of ikea furniture in boxes upstairs in my building in less than 15 minutes. Everything was obviously handled with extreme care and undamaged. They were a lifesaver to someone unfamiliar with the area and just moving in. Highly recommend!

Fantastic experience and first time using this app! Professional, efficient, friendly and timely. Thank you so much!

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

These guys were amazing! Delivery took some time but that was not their fault. There was a ton of traffic which we ourselves were stuck in as well. They delivered our stuff from IKEA with tons of care and was super friendly. Even gave us tips on the neighborhood and made us feel extremely welcome to Cambridge!

This was my second Lugg booking and I didn’t had much positive attitude towards Lugg due complete fiasco of my first Lugg, instead of my original item someone elses items got delivered to me in the first trip, which caused me lot of frustration, I had to work with Lugg and Ikea support to find a way to correct this issue, which took lot of my time, but this trip with Kevin was different, from the very start Kevin was very professional, kind and patient, he assured then he is going to take care of this from start to end and actually he did followed through end , did his best to get it all resolved on his own, was in constant touch with me about my returns. I would highly recommend Kevin for any future Lugg's, you can rely on him! Thanks you,

On time. In and out in minutes after putting everything exactly where I wanted. Easiest way to bring home a lot of ikea boxes.

Very professional and helpful. Handled our furniture in a tight situation without a sweat! Thank you Anthony and Edmund!

These guys were great, and brought our 2 heavy Ikea boxes up 1 flight of stairs for us. We are very appreciative of the extra help. Awesome delivery guys!

I live on the 4th floor and they brought my ikea sofa up four flights of stairs!! It was very heavy but they were so fast and incredibly nice! Thank you thank you!!! Definitely recommend

Sultan was terrific, the problem was ikea. They should have told us that the couch bought as -is and pre-assembled needed to be wrapped or secured or protected. We didn’t know that ikea would not help secure the furniture and protect/cover the furniture. They also said it’s a one Lugg load if I help them when receiving the delivery. Anyways Sultan did a great job was professional and courteous.

Derek and Ricardo were a fantastic team! They carefully and efficiently moved my very heavy and cumbersome items from IKEA that I never would’ve been able to do myself. They were also kind and professional 👏🏽👏🏽

Arrived on time, smooth process bringing up my furniture, & was very nice & helpful when there was an order error (on IKEA’s part). Highly recommended!