5-star customer reviews

Both of your Luggers were professional and courteous. We provided tip while they were here. Thank you and Happy New Year!

Eileen and Westley were great!! They carried a heavy piece of furniture up my stairs with no problem and were very friendly

They were punctual, very helpful and friendly. I would not only recommend them but also use their service again!

They were efficient, timely, and considerate! They went above and beyond to fit the pieces in one load, and I appreciated them so much hauling a heavy recliner set on a hot day.

I wasn’t able be there in-person tonight to assist with my lugg but they were able to take care of it without me and all still sent smoothly! Appreciate the help!

They were great, super helpful and somewhat concerned that I wasn’t asking them to donate more. This was my time using Lugg a unfortunately the first to luggers were really unhelpful and left without carrying my bed frame to the second floor after delivery. Within a half hour I had the best customer service experience of my life and great part 2 to my Lugg experience. I'll definitely be a returning customer!

Robert and Jose were great and champs for hauling all my stuff up three flights of stairs.

Great guys, fantastic problem solvers. Moved a huge, heavy leather recliner through a tight space without a scratch. They made my first Lugg experience exceptional.

Eileen and Westley were great! I can’t complain. I would work with them again for future moving needs.

Awesome experience.. very nice delivery folks.. very professional!!.. just loved the overall experience!!..

We had to reschedule due to heavy items and Eileen and Denis communicated with us, were helpful and then returned promptly later in the day to complete the job. They brought in and set up three very heavy items from Costco. Many thanks!!

They did an amazing job! They took the time to make sure my large piece of furniture made it down the basement even when it seemed it was not going to fit through the doorway. But they made it happen!! Great job! I would recommend!!

Jonas and Petr‘s are great! They moved some very heavy and also some very delicate items. Everything was done with extreme care. Not one thing got scratched. They knew exactly what to do. It was not an easy move. They had to move things from a condo with narrow hallways and small elevators into a house that was under construction. Even though they had to move things through scaffolding and up and down a spiral staircase, they did it perfectly, all with great energy. Professional. Polite. Just a great experience!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

The app works! The lugg-er that came out was very helpful. He was very careful with our appliances...making sure they didn't get dented or scratched in the loading, hauling and unloading at our new location. Thanks again!

Josue and Jesse did a great job picking up and setting up three very heavy items from Costco. They were prompt, communicative and got the job done well! Many thanks!!

Wow! This service could change our lives! Like Lyft for hauling. We bought a recliner chair at West Elm today, and were planning to borrow a truck from someone to bring it home, but Lugg did it for us in under a hour. Mulusew and Terrance were very helpful, and even moved the old chair downstairs for us. Mulusew showed me how to claim my first-time user $10 off code. Great service!

Eileen and Westley did a superb job moving the island I purchased on Facebook Marketplace. They were punctual, communicated clearly, and were very careful when bringing the enormous piece into my home.

Lugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!

Mark & Emad are super nice and made hauling furniture across the city a simple task! A chore that would have taken me all day to get done was finished in a couple of hours thanks to these guys. They were very professional and careful with maneuvering large pieces around a small space even taking the time to tape off the doorways to avoid scrapes. So, if you are looking to get a dirty job done fast, without breaking a sweat while also working with attentive people who will communicate with you through out the whole process then they are definitely the way to go.

They were prompt, friendly and cared for my items well. I would recommend them for any other person seeking movers.

They asked if I needed their help taking the sofa out of the box and they screwed on the legs neither of which I was expecting.

Excellent experience, highly recommended. Blake and Tom were punctual, polite, friendly, and delicate with my furniture. They went above and beyond and saved me a weekend day of hauling furniture.

Eileen and Westley were outstanding. They saw an issue at the store and face timed us to show the problem prior to loading the sofa, and if we were okay. It was not a big deal, but that attention to detail on my behalf was huge! Thank you both for your exceptional customer service!

They did such a fantastic job picking up my stuff and rearranging my furniture! I’ll definitely use them again. I'm really happy with their service! 👏👍👍👍

Peters and Jonas were easy to work with and very helpful in relocating a stove. I appreciate their effort in making sure the job was done correctly.

Couldn’t ask for better team! They worked great together. Even took off door to get furniture in room. AND then put door back on. They’re amazing guys and would request them next time

Great first experience with Lugg. Very efficient and friendly with excellent communication. Will be using again!

Rocky & Jonas were fantastic to work with and I highly recommend them. They were friendly, on time, and efficient. I hope to work with them again in the future!

They were very kind and made everything so much more easier for us they left us hassle free thanks to them !!!

Professional, neat, accommodating, and friendly. They were organized, put the table together make sure it was where I wanted it, Great team