5-star customer reviews

Michael and Emmanuel were the best movers I’ve had so far on this platform. Exceptional, would absolutely use again.

Very kind and professional movers; appreciated the great work they did to carefully move an awkward and heavy sofa. Thank you! (NB - apologies for the delay in providing this tip. There was a dispute regarding the overall charge, which was more than double the estimate due to an error by Lugg. My payment of this tip isn’t in any way an acceptance of that overcharge.)

My second time with Michael and Jerome as my Lugg movers, and they did a phenomal job with my move again! They communicated times well, wrapped all my furniture up carefully, and extremely friendly. They’re truly experts, and completed the job quickly! Thank you again Jerome and Michael! Can’t express my praise and thanks enough.

Two expert movers, very efficient, friendly, and easy to work with. I'll ask for them again when I next use Lugg. Very fair price for moving boxes that would have taken me at least 5-6 round trips. They did rhe job in an hour.

Very professional, efficient and friendly movers! Handled the cabinet with great care. Despite the delayed arrival time from an earlier move, am very pleased with the delivery. Would be glad to use them again.

Amazing amazing movers! They were helpful, communicative, careful, experienced, and fast. Thank you!

They were the most proficient movers I’ve worked with. They prioritize so that we got all the heaviest and bulkiest items moved today, last time that required two trips. They moved a little bit slower than other Lugg teams I’ve worked with, but out of deliberation and care. They made sure nothing was damaged or worse in the moving process. I’d be happy to work with them again.

Amazing experience! The movers were so helpful, and made a stressful move worry free.

These guys were amazing. Expert movers who used lifting techniques to move a huge bookcase and king size bed in minutes! Truly my best Lugg experience yet!

Michael and Jerome are the most professional movers I've ever have a pleasure of working with. They're both extremely courteous, careful, and professional both in timing and in making sure that the move went flawless and there wasn't a trace of damage.

Always reliable, kind and efficient service with Lugg Movers — thank you for saving my back!!

Amazing work!!! Would hire for myself, family, and my kids for college move in! LUGG definetly holds a high standard for their work because let me tell you how amazing they did! No hassle or time consuming drop off, very easy to communicate aswell. My two movers Jerome and Michael M. We’re the amazing people who gave me a great experience! ALWAYS CHOOSE them and LUGG for any of your moving needs

Michael and Bryant were fantastic movers! They were very efficient and were able to move some really big/ heavy furniture. And they made sure to secure everything in the van, which I appreciated. And they did it all while in good spirits. Thanks again!

Michael and Jerome were very kind and great at communicating. They were considerate, humorous, and very effective movers.

The movers were great. They were efficient. The Lugg experience was problematic. The scheduling went awry and even the pickup location, which Lugg put in the wrong place even though it had the correct name of the business and the address. When that all got straightened out, the people involved handled everything professionally.

Thank you guys so much!! I did same day delivery; Olarewaju & Jerome did a wonderful job keeping me updated on their ETA, unloaded my package safe, effectively, and rapidly!! Highly recommend!!!

A little frustrated by the setup because movers assigned after the promised window, but once we got these movers they were great!

Excellent movers, protects furniture well, on time. Great service!

I cannot speak highly enough of Michael and William. It literally snowed the day before my move, it was the coldest day in the past year, and yet they still showed up right on time and were the bright spot in my day (and moving is really never fun). They rolled with the punches when cars were illegally parked in the moving van spot, and DC parking enforcement was too understaffed to send a tow truck. I truly couldn’t have done this without them. You’re lucky to have them. Hands down the best movers I’ve ever had.

Incredible, would highly recommend them to anyone. They problem solved and never gave up. Best movers I’ve ever used.

Really great job, exceeded all of my expectations. When there was a delay in pickup, Lugg upgraded my van to a box which was very appreciated. The movers texted me every step of the way before their arrival.

Seamless operation from beginning to end. As a guy who appreciates devising a plan that is executed to perfection, Kemar and Terrance were exceptional in their performance. I researched an IKEA purchase, and got my family moving early on Sunday morning to put eyes on my final selection. Although IKEA's website said delivery was not available in our area (NW DC), they told me about Lugg after the purchase. I scheduled a mid-afternoon, same-day delivery. I went home, cleared the space to accept the delivery, and took the family to brunch. While receiving real-time updates and needing to complete a few other errands, I sent the family home to meet Kemar & Terrance and continued with our other "missions." Kemar & Terrence arrived promptly at the opening of the scheduled delivery window, unloaded our purchases efficiently and carefully, and were on their way. Their professionalism during the delivery was particularly noteworthy. Coming from my Wife, this is extremely high praise as she does not issue it lightly. I recommend these guys without any hesitation. Nicely Done Gentlemen!

Amazing movers. We had a slight hiccup at ikea but they were very understanding. Amazing people all around!

The movers arrived on time and finished the job quickly and efficiently and with a big smile

We hired two separate sets of Lugg movers on the same day: One to remove a bulky, heavy, no-longer-working fridge from our upstairs apartment, and the other to pick up and deliver its replacement. Both jobs were challenging: The workers had to maneuver the appliances along narrow hallways and down / up a long, narrow internal stairway. They needed to remove the doors from both refrigerators to make them fit. Both teams carried out these challenges with patiences, persistence and professionalism! They went far beyond the call of duty and were cheerful and helpful the entire time. We were very grateful and would definitely use this service again.

Profesional, pleasant, fast. Amazing movers!!

Fabulous job! The movers were very professional and friendly. So glad the Lugg is on the east coast now!

We've used you a few times now and EVERY SINGLE TIME, the guys that show up have been courteous, professional, and have busted hump. Feel very confident in using Lugg On-Demand Movers.

These guys were absolutely amazing! I’ve never seen movers that could Tetris like this and I’m quite an experience Mover. I was thrilled with the service, the friendliness, their expertise, and they most certainly went above and beyond helping me with additional furniture. I can’t recommend Michael and Jerome enough! Five stars all the way!

Daniel and Jerome were great, friendly and professional movers, and got the job done really efficiently and well!

Was very happy to get my package same day, both guys helped bring up the HEAVY items to my apartment!

Very professional, friendly and hardworking movers — I lucked out! Great team.

Rene and Jabir are very friendly, kind person, and expert movers. They move stuff gently and efficiently.