5-star customer reviews

Removed dirty plastic, carefully brought the mattresses up stairs, and kindly moved their truck to make passage possible.

Oscar made great time for our delivery, helped us get the mattress I toy our condo, and even had a customized dolly for the mattress that made the whole evolution so easy.

Fantastic service! Professional and efficient service. They made delivering a mattress up a spiral staircase seem so easy!

My goodness, I can't believe how quickly the mattress arrived! They were both just perfect young gentlemen, polite and efficient, careful. Their mother would be proud.

I LOOOOOOOOOVE LUGG x's 10 These guys work their butts off and they are super professional. Jonathan was today's pick up and delivery driver, he came to my place of business to pick up the items and now on his way to the destination. I can't express my gratitude to him, it's super hot outside and he kept a smile on his face your the best! Download the app now for all of your pick-up needs or junk removal.

Fast and friendly self-starters these guys really rocked it. I can’t believe how organized and detail to attention they paid. Everything was delivered in perfect condition!!!All my valiables, fragiles like my big huge full length mirror. My bed set up everything even the dust ruffle under the mattress they put together= looks great:-) unloaded super organized for unpacking!! I can’t believe what a great job they did …but I know that I have always valued hard work and these guys are the epitome of hard workers. Rock star service🤩 thanks guys!

Wow! These brothers were amazing! I can’t believe how great they were at moving my 157lb king size mattress DOWNSTAIRS IN THE RAIN! Not only that, but they brought a new mattress of the weight back up the stairs. I’m so grateful for their help and couldn’t have done it without them.

Jose and Alan were super awesome! They were quick and efficient despite the weird layout of my apartment that they had to navigate with bed frames and mattresses. They were careful with my items, and asked questions before moving to make sure I was okay with what they were doing. They arrived right on time and got the move done super quickly! Jose and Alan were super nice and personable, I would 100% hire them again and recommend them to my friends!

They were lovely. Quiet, methodical, thoughtful, attended to all the corners and obstacles. They fit a huge mattress up through a challengingly small attic stairs opening. When it appeared the only way to get it up would be to folded, they checked with me, pointing out that there might be springs in the mattress and it might create a permanent fold. Given how far we could come I said to go for it, they managed it, and it left no trace of the folding. I would say essentially a perfect pick up and delivery. They were even open to small suggestions.

Artur and Volodya were great! Very helpful, friendly, and respectful. Went above and beyond to help move my old mattress as well.

They went above and beyond to take the wrapping off the new mattresses and put on the beds. Thank you!!

Great. Fast and efficient. I did request my other sofa to be hauled away in the order and they would not do that. Had them put it by the curb for bulky item pickup instead. Would like to see an option for hauling away old sofa, mattress, fridge, etc….

Regerio and Carlos were AMAZING!! They went above and beyond packing/filling up a shipping pod for me. They fit everything and even my mattress and bike which I didn’t think would fit. I would highly recommend them. I wish they could help unload when my pod gets delivered to DC!

Great team! Very helpful, very friendly! They expertly wrapped my mattress to protect it during transit. Highly recommend these two!

They picked up the mattress perfectly without damaging anything in my house and delivered it to my son timely. Thank you.

Arrived less than 10 min after my initial request and moved the mattress on his own in less than 5 min. I couldn’t have asked for any better service!

My best experience with Lugg! These guys arrived fast, were well prepared, wore booties anytime inside, and open to carrying heavy mattresses upstairs. After they were done, they went above and beyond and unwrapped everything for me. 10/10 wish I could use them every time!!!

Both Cody and Mauricio were personable and professional in handling everything I requested - taking apart a full bed frame, lugging all this stuff down for donation and for bulky item pick up (including a mattress, a futon, a desk, etc). Our new place had two flights of stairs and they navigated that with humor and a super good attitude. Thank you so much!

They helped me not just with a heavy mattress, but with courteously answering questions, both technical and logistical, as this was my first time using LUGG. Thank you Justin and Andy! JfT

Highly skilled at delicate removal work or general moving both, I was really impresssed with Jacob and Darvi. Very pollite and courteous, they made a difficult job easy. We are so grateful!

Carlos & Rodney were INCREDIBLE today!!!! They showed up exactly on time, even early! Communicated with me, the app was A-mazing for communicating & logistics. They moved quickly, followed directions to insert mattresses into matress bags I had, seal them up, unscrew legs to put in bag. The Lugg app did not update the correct location, Rodney changed his route, fixed the billing with Lugg, delivered to the storage unit, went as far as to enter the gate for me with my code, go to my unit, unload, bring my keys to the manger. SO flexible, trustworthy, calm, strong, patient. Just a GREAT team & experience bc of these guys. Thank you Rodney & Carlos!

Used Lugg for junk removal. Showed up within 10 minutes and got everything out quickly. The only thing I'd say that isn't well done is that it doesn't tell you about a dump fee when estimating. Only way I knew about it was after I received an additional charge and look at the FAQs. My fault for not checking before accepting

SO polite, helpful and good natured. They had to wait around for the mattress cover to dry and were so nice about it. They even vacuumed under my bed. Really great experience. I hope I can use them again for the next project.

Louie and Roy did a phenomenal, timely and efficient job helping us move our mattress and frame across town! Helpful and professional, we will definitely be considering their services again in the future. Thank you so much!

They were both very nice and did a good job, avoiding walls and picture frames while moving a large mattress. I wish that they were able to keep it more clean, but I was able to clean it off, so it all worked out! 

I really enjoyed working with Nabor and Juan! They were friendly and seemed to work well together. I had a king size Casper mattress to move which was definitely the toughest part because of its weight and lack of shape. They disassembled and reassembled my bed frame which was a huge help, and figured out how to detach my water filter (added bonus). They also helped me with a dining table, night stands, dismounted my TV, and helped carry a bunch of smaller items. I am super grateful for their help - they made the final part of my move much easier! Thanks so much!!

Super great movers and really nice guys. I had a heavy mattress that needed to be moved and they kindly agreed to help me move it even though it was not a part of my order. Highly recommend and will be purchasing their service again!