5-star customer reviews

They’re so awesome, I lost a receipt that was needed to pick the chair I wanted from a store and they were and kind and patient and spoke to the store staff on my behalf and gave them the purchase proof I had instead of the one the store specifically was asking for , and picked my furniture up and dropped it off seamlessly.

Prompt delivery. Good communication while in route. Love and care with the piece of furniture. Super great! Will use again!

These guys were awesome! I never used this app before, but I’m glad it exists! It came in handy when I purchased a big, heavy piece of furniture. They picked it up and delivered to me! Literally on demand, within 2 hours of purchasing! 👏🏼👏🏼👏🏼

I have never used Lugg and I am pleasantly surprised! They were quick to respond and I had my furniture within an hour! I received a text for each phase. They were professional, friendly and efficient. Highly recommend!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

The BEST! Their communication was awesome. They called when they were on their way to pick up my special item, called when they had it and even when they were on their way. My item was awkward, heavy and special! A Volkswagen bus bar! They carefully wrapped it in a blanket, and then a clear Stretchy material to keep it protected. The first part of the bar would not fit through the front door. So they had to carry it around to the back of the house and they did it with a smile. They even had to move other furniture in the house to get it into the house & to the room where we wanted it. They were very patient and allowed me to attach sticky felt foot pads on the bottom of the legs…all 8 of them. They moved it exactly where we wanted. These two were above & beyond! Thank you!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

They did more than just bring the furniture into the house. They helped set it up exactly as we wanted it

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

I just used Lugg for the first time and I’m very impressed with the customer service I received and how user-friendly their app is. Also, the men who delivered my furniture were very customer service oriented and did a great job.

These fellas were awesome! They kept in contact and were right on time. Our sofa came as promised, clean and with no damage. These guys were so polite and friendly. I would definitely have them move any furniture of mine!

This needs 10 more stars! John and Yadier were and are the thing since slice bread! But better! Never has a delivery been so smooth and uneventful! These two men carried in a 53”x84” heavily framed mirror. They were happy, polite and proud of the work they were doing. I definitely will have them help me again and again!

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

Alisher and Carlos apparently had just run out of plastic wrap on their previous Lugg, so I just recommend to be over prepared in future. They did offer to pick more up on the way to delivery location to wrap in order to leave in my place, which is undergoing some dusty renovation work. I appreciated that but was worried I might be charged. They were friendly, efficient and took care with my sofa. Arrived in the estimated window and delivery went smoothly.

Super timely delivery. Very professional service. Put heavy furniture item exactly where we asked. Thank you.

Great attitude and very knowledgeable. Delivery was heavier and larger than expected and they did great.

Omar and Kevin came right on time and were so nice and helpful. They did a great job getting a particularly large and heavy box into our house. Thank you again. We will definitely use this service again when needed.

They were on time, wrapped my chair, were careful not to soil or damage it, and were careful to move it inside the house without damaging other furniture or paint on walls. Great service!

Great guys! Excellent service! I like that they thought through moving large furniture up stairwells and brought plastic wrap to ensure my furniture was protected.

Leo helped deliver a piece of furniture from a store to our home and was an amazing help!! Great communication, efficient and timely! Will definitely hire again!

Dalton & Rabah were amazing!! Very thankful for them being able to accommodate my furniture pickup last minute. They were perfect for the job

Saved a ton of money by buying furniture and an elliptical at the thrift store and scheduling a Lugg pickup. No hiccups.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

Both were excellent, carefully bring in furniture. Polite and friendly. I highly recommend this company.

Macario and Michael were extremely friendly, prompt, and careful with the furniture that they moved for us. We were very happy with their service.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

They keep in touch with a message and fone calling as they were doing the pickup and delivery. That make it easier for me. Thank you very much.

Timely and very professional. Not very impressed with Michael. My other 3 had a great attitude and very positive. Michael was nice but added drama regarding challenges of the delivery.

Great service. Delivered during rush hour traffic. Covered / protected the furniture piece during transit.

Both were professional, friendly and efficient. They were particularly careful to protect the floors and other furniture. They were outstanding! I am now a Lugg fan! Steve

Michael and Yadier worked so smart and so efficiently - a true team. I couldn’t have moved my furniture or rugs by myself. Because of their help, I had a very productive Saturday! I wish more people knew that Lugg wasn’t just for hiring help to move things from point A to point B, but also to provide help within the house. Lugg was my go-to in San Francisco, and now in Austin! Thank you, Michael and Yadier!