5-star customer reviews

They were on time, and they were nice guys, and very helpful, with everything, awesome jon, and the associates at the store were very helpful, to me and my family👍

Excellent service! Friendly and very helpful. When they were picking up the couch at store they notice it was damaged and sent me a picture of a rip that was not there when purchased. They went above and beyond! Waited for me at the store, so I could see if I still wanted it. Great guys and saved me $$! Thanks Joaquin and Sultan!

William and Abimbola were very professional. I especially appreciated all the communication before and during the delivery and they assembled the sectional and were able to remove some pieces as well. I’d had a poor experience the day before with other Luggers, but William and Abimola made up for it. Would Recommend for furniture delivery, hauling, And taking stuff to donations.

Dang, they got to the store a few minutes early, so they were ready the moment the store opened. Got to the house fast, and were super helpful. Amazing movers!

Amazingggg! Quick, efficient and friendly. Better pick up and delivery than any “white glove” service I’ve ever paid for from large department stores. Thank you so much!!

They arrived on time, safely moved my furniture, kindly waited for me at the store. All around awesome. Thank you guys.

Wow, I’m so happy I found this service! I was able to get my sofa delivered in just a few hours. The delivery guys were super friendly and efficient. I 10/10 recommend!

This was my first time using Lugg and I must say that I was very impressed by their care in handling my new couch as if it were their own. Additionally, they were more than punctual. My estimated pick up time was between 3-4 pm, but they got to the store well before that time and were on their way to deliver at my apartment by 3:30. Fantastic!! Would highly recommend!

They were very attentive and conscientious of making sure my furniture was in good condition before leaving the store and calling me to check. Both men were responsible, respectful, kind and very helpful in helping place the furniture items in their designated spot. This was a great experience working with Lugg and these guys. I have other things to move in the near future and will definitely connect with Lugg and request Peter & Bonafice again. Good service for a reasonable price! Thanks guys for a job well done.

Fantastic experience, John Benjamin & Clayton were very helpful and even wrapped the bed in plastic for me to store it safely.

On time, efficient, SUPER helpful in estimating size and fit to the space I stored items in. Friendly, kind, thoughtful. I had messed up part of how I set the Lugg up and he helped make it work. Fantastic.

They communicated about a small delay ( it was not their fault as the store did not open until 9:30 am). They were careful and helpful as they brought the cabinet into my apartment. They were friendly but also respectful. As they asked if I need anything else. I can highly recommend them and Lugg !! Thank you. Pat Chinn

They were great. Picked up out new sofa, brought it to our house and even set it up. They noticed the old sofa in the garage and asked if we were wanted it taken to the consignment store ( which we did). They waited while we set up the second job and off they went with it. Easy peasy. PS We tipped them with cash and again on-line.

Can I say excellent service? Yes I can! I purchased some stuff, TV stand, cabinet, huge mirror and a 10-ft rug. The store told me about the app and I ordered a pickup truck with two guys. Wow. I thought very reasonably priced, they showed up on time, got plenty of text updates, and they were very careful with this stuff. My delivery was at the end of the day and even then when they arrived at 6:30, they were very neat looking, and not all sweaty. This is a game changer for me now that I can just buy stuff and get a good delivery service to bring it to me at a very reasonable price. Highly recommend this service!!

First time using Lugg, awesome service, on our schedule...nice to avoid the long delays normally associated with furniture store delivery. We will definitely recommend to others!

Benson & Darren picked up a large console from an antiques store and delivered it to a second floor bedroom. I also hired them to move some furniture out of the same bedroom to a garage. They were very professional and super nice guys! They handled my furniture with care, paying attention to not scratch it or hit walls or other surfaces in my home. They were also very efficient! I would highly recommend them!!!!

Ron is a great communicator. He returned a product I got from Ikea back to the store and was incredibly professional and efficient.

Convenience is the name of the game. Use the app to schedule pick up and delivery of large items.

They were at my West Elm Store pickup point with 1/2 hour of my request! They were friendly and efficient. Thank you! I’ll be requesting another pickup later this week.

This my third time using LUGG and each time has been a great experience. This last pick up and delivery made by Edgar and Xavier went smoothly. They were friendly, careful, on time and professional.

Dealing with misinformation and delays at Habitat for Humanity store. Delivered extremely heavy products, up 2 flights of stairs very carefully.

The team did a great job bringing my sofa very fast from the store. They tried multiple configurations to try and fit the chaise through the staircase landing.

Marco and Luis were absolutely wonderful to work with. They were so easy to reach on the phone and on text. They were kind and prompt and very professional. They made the entire moving experience so simple. My new furniture arrived in perfect condition and they were an A ++ delivery team. Highly recommend.

Once again, Lugg came through for me. Fast pickup and delivery with no damage or hassle. Reasonable price. Would definitely use again.

My guys waited on our behalf at IKEA and helped us resolve the store's blunder. Good dudes, great service!

When they went to pick up my piece of furniture, they noticed it had been damaged in the back. They snapped a pic and sent to me ahead of time to ensure I still wanted it. They also discussed with the manager and communicated with her on my behalf. The store ended up giving me a $75 discount due to the damage. I truly appreciate the guys looking out for me!

I had been looking online to purchase Another Couch for my place. I own a car, so its been difficult finding one that would deliver. Came across the perfect Loveseat WITH DELIVERY!! Art & Peter saved the day, AND with a great price within my budget. Very professional and quick! Carried it upstairs like Hercules! Definitely recommend!! ⭐⭐⭐⭐⭐

Maxwell was great but my pickup was between 5:00-6:00 PM and Maxwell was notified around 5:58???? which is why he didn’t arrive until 6:20 PM. The service was great but the lack of communication was terrible - I sent 3-4 emails with no response and there was no phone number to call anyone so it was very frustrating. On top of everything else - Costco closes at 6:00 PM so I was outside the store with a refrigerator and no idea if anyone was coming over. I also had ordered a pickup truck to allow the fridge to be transported upright but ended up with a van and they had to set it on its side which I hope will not cause any problems.

Was attentive when picking up the box and made the store replace with like item. Professional all the way!

He was on time, courteous and had excellent customer service skills. Carefully and skillfully packed my items and took them to the consignment store.

Notified me of chips that I’d overlooked before purchasing my console. I was able to go meet them at the store and get a discount. They were very friendly too!

These guys were prompt, professional and worked quickly. We will be using them in the future for our other delivery needs. Highly suggest using them.